Customer Success Programs
Explore our business growth programs, made to help you grow faster.
Why HoopAI
Why choose HoopAI?
HoopAI is a customer platform that is easy to use, connected across every team, and delivered by people who stay accountable for it after launch.
Growing a business is hard. Your tools shouldn’t make it harder.
Most companies run a different tool for each stage of the customer journey. The data stops matching, the teams stop agreeing, and every handoff needs someone to retype what the last team already knew.
With HoopAI, the journey is one record.
How HoopAI’s approach is different.
Easy
One place to work, not fifteen tabs. The team learns the workflow it will actually run, on the records it already recognises.
Connected
Marketing, sales, service, content, commerce and operations read and write the same customer record. Nothing is retyped at the handoff.
Owned
A named delivery owner configures it, tests the real workflow and its failure cases, trains the team, and stays with it after launch.
HoopAI
Customer platform
Platform AssistantAI Agents
MarketingSalesServiceContentCommerceOperations
CRM
Imagine every customer-facing team on one platform.
Stop moving the same customer between a dozen disconnected tools. HoopAI holds the contact, the conversation, the deal, the ticket and the invoice against a single record, so each team opens the work with the context the last one left behind.
Start with the one hub that solves today’s problem. Connect the next one when the job needs it.
Marketing
- Generate leads
- Automate follow-up
Sales
- Build pipeline
- Close deals
Service
- Scale support
- Keep customers
Content
- Create content
- Run the website
Commerce
- Quote faster
- Get paid
Operations
- Sync data
- Automate work
CRM
- Unify customer data
- Unify teams
- Unify the stack
AI
- Build agents
- Automate the work
HoopAI Agents
Hand the repeatable part of the day to an agent that works on your data and your channels. Each agent answers from the same customer record your team uses, and writes back what it learned so nothing is lost between the two.
Customer Agent
Answers on the channels you have connected, qualifies the enquiry, and writes what it learned back to the customer record.
Learn more about Customer AgentProspecting Agent
Researches accounts, watches for buying signals, and drafts the outreach so a rep opens a prepared conversation rather than a blank one.
Learn more about Prospecting AgentKnowledge Base Agent
Reads your own help articles and past tickets, answers from them, and flags the questions your documentation cannot yet answer.
Learn more about Knowledge Base Agent
One platform, one record, one owner.
8
connected hubs on one platform
250+
features documented and ready to switch on
1
named delivery owner on every project
Compare the plans, or walk through the platform on your own workflow.
Overview of HoopAI products.
CRM
Explore CRMOne record for every customer. HoopAI keeps contacts, conversations and history in a single place, so each team works from the same context instead of its own copy of it.
Share context between teams
Bring contacts, companies and history into one record the whole team can act on, wherever they work.
Organize and track every conversation
Calls, chats and email land against the record automatically, so no one has to be told the same thing twice.
Customize it to your business
Model your own objects, views and permissions so the CRM matches how the team already works, not the other way round.
Marketing
Explore MarketingReach the right people and follow up without the manual work. Campaigns, forms and journeys run off the same customer record the rest of the business uses.
Capture and score demand
Collect enquiries, work out which ones are worth a call today, and group the rest so they stay warm.
Run campaigns across channels
Email, WhatsApp, SMS and social run from one place, on one journey, against one contact record.
Prove what marketing did
Follow a contact from first visit to closed deal, and see which touch actually moved it.
Sales
Explore SalesGive the team a pipeline it can trust. Prospecting, scheduling and follow-up sit next to the deal, so reps spend the day selling instead of updating records.
Prospect with intent
Find the accounts worth the call, reach them while the interest is live, and book the meeting in the same place.
Move deals forward
Keep every deal in one pipeline, with the next step written down and the routine follow-up handled for you.
See the whole number
Forecast from the pipeline you actually have, and see where each rep and each stage is losing time.
Service
Explore ServiceAnswer faster, and keep the customers you already earned. Tickets, knowledge and voice sit on the same record as the sale that came before them.
Answer on every channel
Take the question wherever it arrives, and answer it with the customer history already open.
Keep the queue moving
Route work to the right person, hold the response times you promised, and see what is about to slip.
Turn service into retention
Use what support hears to keep accounts, spot the renewal risk, and fix the documentation gap behind the ticket.
Operations
Explore OperationsKeep the data clean and the busywork automated. Operations connects the systems around HoopAI and keeps the records every other team depends on correct.
Connect your systems
Bring the spreadsheets, storage and line-of-business apps you already run into the same customer record.
Keep the data correct
Find the duplicates and the gaps before a campaign or a forecast is built on top of them.
Automate the routine
Write the repeatable part down once as a workflow, then let it run without anyone remembering to start it.
Commerce
Explore CommerceQuote, invoice and get paid without leaving the record. Commerce closes the loop between the deal the team just won and the money that actually arrives.
Quote faster
Build the quote from your own price list, get it approved, and send it while the conversation is still open.
Bill and get paid
Invoice, take the payment and run the subscription from the same record the deal was closed on.
See the revenue
Track what was quoted, what was signed and what was collected, without exporting anything.
Frequently asked questions
What makes HoopAI different from buying a CRM on its own?
A licence is the start of the job, not the end of it. HoopAI configures the system, tests the real workflow and the ways it can fail, trains the people who will run it, and stays accountable for it after launch. The software is one part of a delivered outcome, not the outcome.
Can we start with one part instead of the whole platform?
Yes. Each hub works on its own, and most projects begin with a single operating problem and the smallest useful release. The other hubs connect later, when the job needs them, and each addition is scoped and tested separately.
Who is accountable once the project goes live?
One named delivery owner. They coordinate configuration, testing, training, monitoring and support within agreed boundaries, so there is a single person to ask when the released workflow needs attention.
Do the hubs really share the same data?
Yes. Marketing, sales, service, content, commerce and operations read and write the same customer record. A form submission, a call, a ticket and an invoice all attach to the same contact, which is what makes reporting across them possible.
What can the AI agents actually do?
They work on the channels and data you connect. Customer Agent answers and qualifies incoming enquiries, Prospecting Agent researches accounts and drafts outreach, and Knowledge Base Agent answers from your own documentation. Each one writes what it learned back to the record, and each channel is tested before it goes live.
How do we see what it costs?
Pricing is published per plan on the pricing page, and a demo walks through the plan that matches the scope you need. If a project also needs implementation, migration or training, that scope is quoted separately and up front.
Stop switching between tools. Start working from one record.
Bring one problem. We will scope the smallest useful release, show you the workflow it produces, and tell you who owns it after launch.