Customer Success Programs
Explore our business growth programs, made to help you grow faster.
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Where the bold go to grow
Join the team redefining how businesses connect, automate, & grow.
Who we seek
Our mission is simple: help millions grow better.
That mission fuels everything we do — and it can fuel your career, too.
If you're ready to challenge the status quo and create something that truly matters, you’re in the right place.
That mission fuels everything we do — and it can fuel your career, too.
If you're ready to challenge the status quo and create something that truly matters, you’re in the right place.
Our Values
The HoopAI DNA
These values define what we consider to be one of the most important things. They guide our decision-making. We believe that channeling these values is the most promising way to achieve our mission.
H
Humanity first.
Working at HoopAI means being part of a team that is passionate about benefitting people and society through our work. We build AI to elevate humanity. We are human-led, AI-accelerated.
O
Opt for humility
Humility reminds us to recognize the limits of our own knowledge and to remain open to new ideas, perspectives, and the possibility of being wrong. This mindset influences our iterative approach to deployment, and the reintegration of feedback into our research.
O
Own the outcome
Take responsibility from problem to result and keep your promises. Share the why, the plan, and the progress in plain language while safeguarding customer and partner confidentiality.
P
Pursue growth with gratitude
Grow gratefully and make a positive impact on customers, teammates, and our communities. We measure progress by how much value we create for others, not just ourselves.
Operating principles
These principles define how we work together. They are important for establishing our operating culture.
Find a way
We believe in finding a way to do the things that matter. We give agency to individuals and teams to find an approach that works. Ideas come from anywhere, regardless of title or tenure.
Think creatively
We look to find creative solutions, even if sometimes imperfect. Our approach to solving problems is based on first principles, systems-based thinking, and best practices.
Update quickly
We come in with a hypothesis and are willing to change our approach as we receive new information. We seek truth and adapt, knowing that flexibility is key to progress on the path to our mission.
Focus Intensely
We are hard workers who are here to make an impact on the world. This intensity and resilience are pivotal to the mission, while clarity and focus enable us to make hard decisions.
Benefits
Well-being centers everyday life. Our benefits package provides comprehensive support as you handle what matters today and confidently plan for your future.
For employees
- Health, dental, and vision insurance
- Mental healthcare support and services
- Global travel insurance for you and any dependents traveling with you.
- Company sponsored retirement plan
- Domestic conference budget for each employee
Life & family
- 24-week paid birth-parent leave, WFH for up to 4 weeks after leave
- 20-week paid parental leave, WFH for up to 4 weeks after leave
- Life and AD&D insurance
- Fertility treatment and family planning coverage
- Generous paid time off to recharge, care for yourself and loved ones, and handle life’s moments
Culture & development
- Annual learning & development stipend
- Employee resource groups
- Team-driven celebrations and events
- Daily breakfast, lunch, and dinner
- 6 coaching sessions, for you and your dependents.
