Customer Success Programs
Explore our business growth programs, made to help you grow faster.
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Service
Service features in Hoop
Customer service software powered by AI to scale support and drive customer retention.
Trusted by teams at the world's leading companies
Customer service and retention, powered by AI
Hoop is AI-powered, omni-channel, and connected to marketing and sales data on a unified customer platform. The result? Easily scalable customer support and proactive customer retention that fuels your business growth.
Scale support teams
with AI
Deliver scalable support with AI-powered self-service. Get a customer agent to handle incoming queries, an omni-channel help desk for managing support, and a knowledge base agent that automatically fills content gaps.
Drive retention
with unified tools
With Hoop’s connected data, you can identify opportunities to upsell or cross-sell, track customer satisfaction trends, and drive proactive customer retention.
Scale self-service support with AI
Built-in AI tools make the most of your CRM data to support your customers 24/7.
Case studies
94%
Increase in sales
36%
Increase in deliverability
330%
Increase in speed to lead
Pricing
Below you’ll find pricing for Hoop, with emphasis on the Service features included.
Core
Essential marketing, sales, customer service, content, and operations software
$50
/
month
per seat
- Shared inbox & ticketing
- Omnichannel support (email, chat, voice)
- Knowledge base & FAQ builder
- Basic SLAs, business hours
- CSAT pulse surveys
- Collision detection & internal notes
- Macros, snippets (basic)
- Assignment rules (basic)
- Reporting dashboards
Pro
Comprehensive marketing, sales, customer service, content, and operations software
$200
/
month
per seat
- Everything in Core
- Automation & intelligent routing
- Customer Agent (AI self-service)
- Customer portal & authenticated help
- Feedback suite (CSAT/NPS/CES)
- Conversation intelligence for support
- Multilingual knowledge base
- Workload balancing & queues
- Escalation rules & alerts
- Jira/Slack & tool integrations
Enterprise
Our most powerful marketing, sales, customer service, content, & operations software
$450
/
month
per seat
- Everything in Pro
- Advanced SLAs (per priority/channel)
- Multi-brand KBs & portals
- Change management & sandboxes
- Granular roles, approvals, audit logs
- SSO/SCIM, IP allowlists
- Data retention & pseudonymization
- Custom objects for assets/contracts
Frequently asked questions
Start scaling your customer service
Ready to scale your customer support and boost retention? See how Hoop's AI-powered, unified customer platform delivers easy scalability and proactive customer service.