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Service
Service features in Hoop
Service features in Hoop
Customer service software powered by AI to scale support and drive customer retention.
Service features in Hoop
Service features in Hoop
Customer service software powered by AI to scale support and drive customer retention.
Service features in Hoop
Service features in Hoop
Customer service software powered by AI to scale support and drive customer retention.
Customer service and retention, powered by AI
Hoop is AI-powered, omni-channel, and connected to marketing and sales data on a unified customer platform. The result? Easily scalable customer support and proactive customer retention that fuels your business growth.
Scale support teams
with AI
Deliver scalable support with AI-powered self-service. Get a customer agent to handle incoming queries, an omni-channel help desk for managing support, and a knowledge base agent that automatically fills content gaps.
Help Desk & Free Ticketing Software
Deliver personalized and omni-channel customer support at scale with an AI-powered help desk and ticketing workspace.
Help Desk & Free Ticketing Software
Deliver personalized and omni-channel customer support at scale with an AI-powered help desk and ticketing workspace.
Help Desk & Free Ticketing Software
Deliver personalized and omni-channel customer support at scale with an AI-powered help desk and ticketing workspace.
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Help Desk & Free Ticketing Software
Omnichannel Customer Service
Meet your customers wherever they are by providing personalized support across every channel.
Omnichannel Customer Service
Meet your customers wherever they are by providing personalized support across every channel.
Omnichannel Customer Service
Meet your customers wherever they are by providing personalized support across every channel.
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Omnichannel Customer Service
Call Software
Make calls efficiently with a power dialer, voicemail drops, and CRM logging for your most important conversations.
Call Software
Make calls efficiently with a power dialer, voicemail drops, and CRM logging for your most important conversations.
Call Software
Make calls efficiently with a power dialer, voicemail drops, and CRM logging for your most important conversations.
SLA Management
Keep response times low and customers happy with automated ticket routing.
SLA Management
Keep response times low and customers happy with automated ticket routing.
SLA Management
Keep response times low and customers happy with automated ticket routing.
Service Analytics
Uncover key insights with out-of-the-box reports that help you measure team performance and customer satisfaction in real time.
Service Analytics
Uncover key insights with out-of-the-box reports that help you measure team performance and customer satisfaction in real time.
Service Analytics
Uncover key insights with out-of-the-box reports that help you measure team performance and customer satisfaction in real time.
Automated Customer Service
Help your team solve customer issues faster with AI-powered automation that handles routine tasks and support requests.
Automated Customer Service
Help your team solve customer issues faster with AI-powered automation that handles routine tasks and support requests.
Automated Customer Service
Help your team solve customer issues faster with AI-powered automation that handles routine tasks and support requests.
Drive retention
with unified tools
With Hoop’s connected data, you can identify opportunities to upsell or cross-sell, track customer satisfaction trends, and drive proactive customer retention.
Customer Success Workspace
Manage your book of business, build unique customer health scores, and help your reps prioritize their activities.
Customer Success Workspace
Manage your book of business, build unique customer health scores, and help your reps prioritize their activities.
Customer Success Workspace
Manage your book of business, build unique customer health scores, and help your reps prioritize their activities.
Customer Feedback Software
Understand what your customers really think with customizable NPS, CSAT, and customer feedback surveys.
Customer Feedback Software
Understand what your customers really think with customizable NPS, CSAT, and customer feedback surveys.
Customer Feedback Software
Understand what your customers really think with customizable NPS, CSAT, and customer feedback surveys.
Conversation Intelligence
Bring the voice of the customer into your CRM and provide better coaching.
Conversation Intelligence
Bring the voice of the customer into your CRM and provide better coaching.
Conversation Intelligence
Bring the voice of the customer into your CRM and provide better coaching.
CRM
Unify all your customer data in one AI-powered CRM database that connects all your Hoop tools.
CRM
Unify all your customer data in one AI-powered CRM database that connects all your Hoop tools.
CRM
Unify all your customer data in one AI-powered CRM database that connects all your Hoop tools.
Marketing Analytics
Measure performance for marketing campaigns with built-in analytics, reports, and dashboards.
Marketing Analytics
Measure performance for marketing campaigns with built-in analytics, reports, and dashboards.
Marketing Analytics
Measure performance for marketing campaigns with built-in analytics, reports, and dashboards.
Advanced Marketing Reporting
Engage customers and drive growth with multi-touch revenue attribution and customer journey analytics reporting tools.
Advanced Marketing Reporting
Engage customers and drive growth with multi-touch revenue attribution and customer journey analytics reporting tools.
Advanced Marketing Reporting
Engage customers and drive growth with multi-touch revenue attribution and customer journey analytics reporting tools.
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Advanced Marketing Reporting
Scale self-service support with AI
Built-in AI tools make the most of your CRM data to support your customers 24/7.
Knowledge Base
Enable customer self-service and reduce incoming tickets while maintaining 24/7 support availability.
Knowledge Base
Enable customer self-service and reduce incoming tickets while maintaining 24/7 support availability.
Knowledge Base
Enable customer self-service and reduce incoming tickets while maintaining 24/7 support availability.
Customer Portal
Empower customers to get the help they need through a secure customer portal.
Customer Portal
Empower customers to get the help they need through a secure customer portal.
Customer Portal
Empower customers to get the help they need through a secure customer portal.
Customer Agent
Support every stage of your customer journey with one AI agent that works across marketing, sales, and service.
Customer Agent
Support every stage of your customer journey with one AI agent that works across marketing, sales, and service.
Customer Agent
Support every stage of your customer journey with one AI agent that works across marketing, sales, and service.
Marketing Analytics
Measure performance for marketing campaigns with built-in analytics, reports, and dashboards.
Marketing Analytics
Measure performance for marketing campaigns with built-in analytics, reports, and dashboards.
Marketing Analytics
Measure performance for marketing campaigns with built-in analytics, reports, and dashboards.
Advanced Marketing Reporting
Engage customers and drive growth with multi-touch revenue attribution and customer journey analytics reporting tools.
Advanced Marketing Reporting
Engage customers and drive growth with multi-touch revenue attribution and customer journey analytics reporting tools.
Advanced Marketing Reporting
Engage customers and drive growth with multi-touch revenue attribution and customer journey analytics reporting tools.
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Advanced Marketing Reporting
Custom Report Builder
Build tailored reports with drag-and-drop fields and filters.
Custom Report Builder
Build tailored reports with drag-and-drop fields and filters.
Custom Report Builder
Build tailored reports with drag-and-drop fields and filters.
Stories
94.4%
Increase in sales
94.4%
Increase in sales
94.4%
Increase in sales
Pricing
Below you’ll find pricing for our platform, with emphasis on the Service features included.
Core
Essential marketing, sales, customer service, content, and operations software
$50
/
month
per seat
- Shared inbox & ticketing
- Omnichannel support (email, chat, voice)
- Knowledge base & FAQ builder
- Basic SLAs, business hours
- CSAT pulse surveys
- Collision detection & internal notes
- Macros, snippets (basic)
- Assignment rules (basic)
- Reporting dashboards
Pro
Comprehensive marketing, sales, customer service, content, and operations software
$200
/
month
per seat
- Everything in Core
- Automation & intelligent routing
- Customer Agent (AI self-service)
- Customer portal & authenticated help
- Feedback suite (CSAT/NPS/CES)
- Conversation intelligence for support
- Multilingual knowledge base
- Workload balancing & queues
- Escalation rules & alerts
- Jira/Slack & tool integrations
Enterprise
Our most powerful marketing, sales, customer service, content, & operations software
$450
/
month
per seat
- Everything in Pro
- Advanced SLAs (per priority/channel)
- Multi-brand KBs & portals
- Change management & sandboxes
- Granular roles, approvals, audit logs
- SSO/SCIM, IP allowlists
- Data retention & pseudonymization
- Custom objects for assets/contracts