Customer Success Programs
Explore our business growth programs, made to help you grow faster.
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Resolve customer requests faster
Connect your help desk to your CRM to provide personalized, AI-powered support across every channel. Streamline service with automation and integrations so reps work faster and customers get answers sooner.
Scale customer support and satisfaction.
As volume grows across email, chat, and phone, tickets slip and satisfaction drops. Hoop’s help desk centralizes requests in a single source of truth with built-in AI, multi-language support, Jira and Slack integrations, and 360-degree insights that empower reps and inform your marketing and sales teams.
Deliver excellent support at scale
Omnichannel operations without extra headcount
Run sophisticated support with conditional SLAs, intelligent ticket routing, and IVR phone trees to meet customers where they are.
Built on a unified customer platform
Every interaction syncs to Hoop’s customer platform for a complete journey view and comprehensive support analytics.
Developer-friendly extensibility
Use APIs to embed help desk capabilities into your website admin panel and create custom omni-channel solutions.
Improve rep efficiency with AI
Skills-based routing
Automatically assign tickets to the right rep based on expertise to reduce reassignment and speed first response.
Language detection
Detect customer language preferences to route and respond faster for global teams.
Assistive AI
Use reply recommendations, automated ticket summaries, and sentiment analysis so reps resolve more issues in less time.
Provide more helpful, personalized support
Unified context in every interaction
Hoop’s CRM brings account history, conversations, and activities into one view so reps deliver relevant, on-brand responses.
Right features at every tier
Start with free basic ticketing. Pro and Enterprise add advanced automation and custom integrations to match complex workflows.
Offer seamless, omnichannel support
- Serve customers across phone, WhatsApp, Facebook Messenger, live chat, and email from a unified workspace.
- Ensure consistency with multi-language support, automatic language detection, and localized response templates.
- Respond faster and keep experiences consistent no matter where conversations start.
Have a question for our sales team?
Give us a call and we'll walk you through it.
Frequently asked questions
Related features
Ticketing
Log customer issues as tickets that can then be assigned to your team, organized and prioritized, and tracked in a central location.
Get started today
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It's Easy
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It's Fast
With powerful AI, tools, and automation built in, you’ll accomplish more in less time — without increasing headcount.
It's All in One
With all your software on one platform, you don’t have to stitch together multiple tools to get the job done.
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a 14-day free trial
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