Service
Omnichannel Communication

Turn customer interactions into growth opportunities by providing personalized support across every channel

Meet customers where they are and move effortlessly between channels in one workspace. Centralize conversations, use AI to speed resolution, and connect any messaging or voice platform through channel APIs to deliver consistent, personalized support.
Get a demo
Contact sales
A clean inbox or dashboard showing unified customer conversations across various channels, with AI suggestions for quick replies.

Scale the support that delights customers across every channel.

Give agents complete context and AI assistance in a unified help desk. Consolidate channels and keep history intact as conversations shift, so every interaction feels connected and drives retention and growth.

Meet customers where they are with unified support

Short question goes here
  • Respond on the channel customers are using and keep context as they switch.
  • Toggle between channels within the same ticket without losing history.
  • Connect any messaging platform via APIs, from WhatsApp to Slack to custom channels.
  • Use AI help desk tools for reply recommendations and next steps in one click.
A unified inbox showing conversations from email, chat, and social media, with AI-suggested replies for agents.

Turn every interaction into a personalized experience

Short question goes here

Shared context

CRM integration gives agents the full customer picture across teams and channels.

Seamless handoffs

Sales, marketing, and service work from the same record for consistent responses.

AI summaries

Automatic call and ticket summaries keep everyone aligned without manual notes.

A dashboard showing customer profiles with shared notes, chat logs, and a pipeline of sales, marketing, and service interactions.

Unify your ecosystem for consistent experiences

Short question goes here
  • Integrate with 1,800+ apps and connect custom systems with developer-friendly APIs.
  • Ensure every interaction flows to marketing and sales for complete visibility.
  • Eliminate data silos and deliver cohesive customer journeys.
A dashboard showing integrated data from various apps, with pipelines flowing between sales and marketing.

Resolve faster with AI-powered assistance

Short question goes here

Reply recommendations

Get suggested responses tuned to channel and context to accelerate resolution.

Next-step guidance

AI proposes actions to move tickets forward quickly.

Cross-channel continuity

Keep conversation state and summaries consistent as channels change.

An inbox or chat interface shows AI-powered reply recommendations and next-step guidance for customer interactions.

Have a question for our sales team?

Give us a call and we'll walk you through it.

Contact us

Frequently asked questions

Short question goes here

Related features

View more
Click the plus icon to view additional information

Help Desk and Ticketing

Deliver personalized and omni-channel customer support at scale with an AI-powered help desk and ticketing workspace.
Click the plus icon to view additional information

Live Chat

Connect with visitors in real time to convert leads, close deals, and provide support.
Click the plus icon to view additional information

Service Agent

AI that triages tickets, drafts replies, and escalates issues.
Click the plus icon to view additional information

Shared Inbox

See all your customer conversations like chats, tickets, and emails in one shared inbox to streamline communication.
Click the plus icon to view additional information

Customer Portal

Empower customers to get the help they need through a secure customer portal.

Chatbot Builder Software

Qualify leads, book meetings, provide customer support, and scale conversations with chatbots.
back
next
Get started today

Ready to take Hoop for a spin?

It's Easy

Customize your Hoop with intuitive onboarding, get tips for using it right alongside your tools, and let the Copilot automate work.

It's Fast

With powerful AI, tools, and automation built in, you’ll accomplish more in less time — without increasing headcount.

It's All in One

With all your software on one platform, you don’t have to stitch together multiple tools to get the job done.

Get started with
a 14-day free trial

5-star rating
4.9
from 12k+ reviews
Get started free
No credit card needed
Unlimited Usage
24/7 Priority Support
Cancel Anytime
1500+ Integrations