Customer Success Programs
Explore our business growth programs, made to help you grow faster.
.avif)
Resolve support Automatically
An AI service agent that answers with your knowledge, performs secure actions, and hands off to humans when needed—reducing wait times, raising CSAT, and lowering costs.
Put AI at the front door of support.
Service Agent uses your help center, product docs, and CRM context to deliver accurate, brand-safe answers in seconds. It can collect details, execute workflows, and route complex issues to the right teammate—so customers get outcomes, not wait music.
Grounded knowledge that stays accurate
Knowledge sources
Connect help center articles, FAQs, product docs, and selected webpages to give the agent a single source of truth.
Answer quality controls
Use allow/deny lists and domain restrictions to keep responses on-brand and within approved content.
Freshness & updates
Sync changes automatically so the agent reflects the latest policies, pricing, and features.
Context awareness
Ground answers with CRM properties like plan, lifecycle stage, and entitlement to personalize guidance.
Channel coverage
Offer instant answers on your website, in-app widget, email autoresponders, and messaging channels.
Take action, not just answer
Workflow orchestration
Trigger automations for refunds, cancellations, order lookups, and profile updates through secure back-end workflows.
Forms & data capture
Collect required fields, validate inputs, and write details to CRM and ticket properties.
Authenticated experiences
Safely verify identity and perform account-specific tasks for logged-in users.
API actions
Call approved endpoints to fetch order status, reset passwords, or schedule appointments.
Conversation memory
Remember prior answers within the thread to avoid repetition and speed resolution.
Seamless handoff when a human is better
Intent detection
Escalate based on topic, sentiment, or policy—like billing disputes or cancellation saves.
Routing & queues
Send conversations to the right team using skills, language, priority, or account tier.
Context transfer
Pass the full chat, captured fields, and agent summary so humans start with everything they need.
Deflection analytics
See which questions the agent fully resolved vs. escalated to improve content and flows.
Multilingual support
Detect language and answer in the customer’s language without custom routing rules.
Train, measure, and govern
Performance analytics
Track resolution rate, CSAT, deflection, time-to-first-response, and containment by intent.
Feedback loops
Let teams review answers, flag gaps, and create new articles directly from missed intents.
Safety & compliance
Enforce content boundaries, redact sensitive data, and log actions for auditability.
Integration ecosystem
Connect to your CRM, help desk, status page, commerce, and scheduling tools to expand what the agent can do.
Lightweight setup
Point to approved content, define actions, publish the widget, and start resolving—no heavy implementation required.
Have a question for our sales team?
Give us a call and we'll walk you through it.
Frequently asked questions
Related features
Chatbot Builder Software
Qualify leads, book meetings, provide customer support, and scale conversations with chatbots.
Get started today
Ready to take Hoop for a spin?
It's Easy
Customize your Hoop with intuitive onboarding, get tips for using it right alongside your tools, and let the Copilot automate work.
It's Fast
With powerful AI, tools, and automation built in, you’ll accomplish more in less time — without increasing headcount.
It's All in One
With all your software on one platform, you don’t have to stitch together multiple tools to get the job done.
Get started with
a 14-day free trial
%20(1).avif){kind=avatar}
.avif){kind=avatar}
4.9
from 12k+ reviews
Unlimited Usage
24/7 Priority Support
Cancel Anytime
1500+ Integrations