Service
Automated Customer Service

Automate customer service to eliminate manual work

Automate customer service tasks to eliminate unnecessary manual processes. Route tickets to specialists faster, send feedback surveys, and close more tickets with integrated CRM and service data. Hoop Service customers see an increase in ticket close rates after just six months.
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A clean dashboard showing automated ticket routing, customer feedback surveys, and CRM integration for faster resolutions.

Automated customer service that deepens relationships.

Built on unified customer data, Hoop Service offers automation that humanizes your team instead of digitizing them. Empower agents to craft scalable, personalized experiences and provide visibility across internal teams.

Work better together with unified data

Short question goes here
  • Automation engine built on one unified CRM platform.
  • Connect data across the business for a single source of truth.
  • Integrate with favorite apps like Jira and Slack.
  • Collaborate with ease across teams.
A dashboard showing automated ticket routing, feedback surveys, and CRM data, highlighting increased close rates.

Automate support to stop tickets from falling through the cracks

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  • Ensure highest priority tickets are resolved quickly.
  • Set triggers based on support tickets to create deals or enroll customers into nurture sequences.
  • Share context across teams so issues are communicated and handled.
A dashboard showing automated workflows for support tickets, ensuring no issues are missed and priorities are handled.

Streamline feedback in one connected system

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  • Keep all customer feedback in Hoop Service to turn insights into action.
  • Follow up automatically based on NPS responses.
  • Surface key product insights and build social proof.
A dashboard showing customer feedback, NPS responses, and product insights, streamlining communication in one system.

Satisfy customers with seamless handoffs

Short question goes here
  • Align marketing, sales, and service with automation that keeps teams in sync.
  • Use automated routing and conversation workflows to assign the right team.
  • Trigger notifications, set reminders, and generate tasks to maintain momentum.
A dashboard showing automated workflows and notifications across marketing, sales, and service teams for seamless handoffs.

Have a question for our sales team?

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Frequently asked questions

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It's Easy

Customize your Hoop with intuitive onboarding, get tips for using it right alongside your tools, and let the Copilot automate work.

It's Fast

With powerful AI, tools, and automation built in, you’ll accomplish more in less time — without increasing headcount.

It's All in One

With all your software on one platform, you don’t have to stitch together multiple tools to get the job done.

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