Meet customers on WhatsApp.

Bring WhatsApp into your workspace for real-time service and sales. Route messages, personalize with CRM data, and keep every conversation on record.

A secure WhatsApp channel inside your workspace.

Connect a business number, manage consent, and collaborate from a shared inbox with routing, notes, and analytics—all mapped to contacts, deals, and tickets.

Connect in minutes

• Add a business number and verify sender identity.
• Import and manage message templates with variables.
• Enable rich media for images, files, and locations.
• Set business hours and away messages.

Work as a team

• Shared inbox with assignment, collision detection, and internal notes.
• Skills-based routing and SLAs to meet response targets.
• Saved replies and snippets for consistent answers.
• Link conversations to contacts, deals, and tickets.

Automate and personalize

Measure and govern

Turn texts into timely conversions

Reach customers instantly with personalized, compliant SMS. Build two-way conversations, trigger messages from real-time events, and track revenue impact in one place—no code required.

Automate, personalize, and track SMS at scale.

Replace one-off blasts with lifecycle messaging for welcomes, promotions, reminders, and recoveries. Use CRM data for targeting, AI to draft and optimize, and built-in compliance to protect deliverability and brand trust.

Build compliant programs

• Two-way SMS and MMS with keyword opt-in/out (e.g., JOIN, STOP, HELP).
• Consent capture, subscription types, and quiet hours by timezone.
• Country- and carrier-aware sending rules and rate limiting.
• Short links with click tracking and UTM support.
• Templates for alerts, promos, appointments, and order updates.

Personalize every send

Dynamic content

Swap offers, images, and CTAs based on segment, location, and lifecycle stage.

Behavioral triggers

Send on form submissions, page views, cart events, purchases, and custom events.

Audience controls

Segment with CRM fields, engagement history, and custom properties; apply frequency caps.

AI assistance

Generate concise copy, variations, and translations aligned to your brand voice.

Optimize delivery and performance

Connect SMS across the journey

Send smarter emails. Automatically.

Turn manual campaigns into always-on journeys that react to each customer’s behavior. Use an intuitive builder, rich segmentation, and AI assistance to deliver the right message at the right time—no code required.

Automate personalized emails that drive revenue.

Replace one-off blasts with lifecycle programs that welcome, nurture, upsell, and win back customers. A unified CRM powers precise targeting and timing, while AI helps draft, optimize, and summarize so your team moves faster with better results.

Design automations in minutes

• Drag-and-drop journey builder for sequences, branches, delays, and goals.
• Trigger on form submissions, page views, purchases, events, in-app actions, or CRM updates.
• Use if/then logic, wait steps, throttling, and exit conditions to control flow.
• Reusable templates for welcomes, onboarding, renewals, re-engagement, and more.
• Library of tested actions: send email, update property, add to list, notify rep, create task, webhooks.

Personalize every message

Dynamic content

Show different blocks, images, and offers per segment, lifecycle, or behavior.

Audience targeting

Build segments from CRM fields, events, geography, device, engagement, and custom properties.

AI assistance

Generate subject lines, draft copy, summarize replies, and recommend next steps to increase relevance.

Tokens & multilingual

Insert contact, account, and product tokens and localize templates to match language and locale.

Optimize deliverability and performance

Prove impact with CRM data

Set your marketing on autopilot

Build powerful workflows that use your CRM data to trigger emails, update records, score leads, and orchestrate cross-channel journeys. Scale personalization and save hours so teams focus on strategy, not busywork.

Automate campaigns and journeys with CRM context.

Design automation once and let it run reliably. Use behaviors, lifecycle changes, and deal activity to tailor every step without manual effort or spreadsheets.

Build workflows fast

• Drag-and-drop editor for actions, delays, branches, and goals.
• Triggers from form fills, page views, list joins, and property updates.
• Re-enrollment and suppression to prevent over-messaging.

Personalize and segment at scale

Target precisely with granular filters and dynamic lists. Insert tokens, conditional content, and smart send times so every email, ad, and message fits the moment.

Orchestrate complete journeys

Measure and improve

Put Hoop data where your analysts live

Send governed, analytics-ready data sets to your warehouse to power BI and data science. Keep operational systems synced while analysts build models on fresh, trusted data.

Modern data sharing

Deliver curated objects and events to your warehouse with lineage. Incremental updates keep pipelines efficient and your dashboards near-real-time.

Analytics you can trust

• Consistent schemas and documented fields.
• Deduped records and standardized IDs.
• Historical snapshots for trend analysis.

Activate insights back in CRM

Feed scores and segments from the warehouse into campaigns and routing. Close the loop between modeling and execution without manual CSVs.

Built for governance

Scales with your stack

Bring Drive, OneDrive, and Dropbox into Hoop

Access presentations, sheets, contracts, and shared resources without leaving your workspace. Attach relevant documents to records and conversations to reduce tab switching.

Connect your cloud storage to the Hoop workspace.

Install storage apps to search, preview, and use files where your teams already work. Keep context by linking the right document to the right record every time.

Find files without switching tabs

Open and search Drive, OneDrive, or Dropbox content directly from records. Pull the latest decks, pricing sheets, or briefs while staying on the page you’re working in.

Link content to CRM and conversations

• Attach file links to contacts, companies, deals, and tickets.
• Reference documents in chats, emails, and notes for smooth handoffs.
• Keep version context by accessing source folders from within Hoop.

Stay secure with provider controls

Set up in minutes