What is the Hoop Voice AI Chat Widget and who benefits?
The Voice AI Chat Widget is a feature that allows visitors to speak directly to your AI agent in a website chat widget using their browser's microphone and speakers. It offers a real-time, voice-first communication experience, eliminating the need for typing or leaving the page for a phone call.
This feature is designed for businesses on the Hoop platform who want to enhance customer service and provide a modern, convenient way for visitors to interact with their AI agents. It serves organizations focusing on customer service and marketing engagement by enabling instant, natural conversations. The quick setup and browser-based nature make it ideal for immediate deployment.
How does the Voice AI Chat Widget work and what are its key benefits?
The widget activates voice interaction directly within the chat interface using browser-based technology. Visitors simply click to start a live voice session, and they can mute or end the session as needed. Everything runs in the browser, meaning no telephony configuration is required on your end.
The main benefits include:
- One-click initiation of live voice sessions.
- Natural, real-time back and forth communication.
- No need for app downloads or outbound calls.
- Enhanced compliance and security through built-in safeguards.
This creates a frictionless engagement experience, encouraging more effective and rapid communication with your AI agent.
What are the setup requirements and time to value for this feature?
Setting up the Voice AI Chat Widget is straightforward, requiring minimal time. You first need to turn on the feature within the Labs section of the Hoop platform. After activation, you enable it per sub-account and then embed a simple script onto your website where you want the widget to appear.
Since the technology is entirely browser-based, you achieve instant value. There is no complex telephony setup, ensuring rapid deployment and immediate visitor engagement. The ability to customize the AI agent's display name also ensures the feature aligns with your existing brand identity right from the start.
What pricing plans include the Voice AI Chat Widget feature?
The Voice AI Chat Widget is available across multiple pricing tiers on the Hoop platform. Customers using the core, pro, and enterprise plans all gain access to this capability. This wide availability ensures that businesses of various sizes can leverage the benefits of a voice-first chat experience for their website visitors.
Usage limits are typically managed under the standard AI interaction quotas associated with each specific Hoop subscription level. For high-volume businesses, the enterprise plan offers the most robust capacity and customization options. Always consult your specific plan details to understand the included agent interactions and any associated volume limits.
What security, privacy, and data handling considerations are integrated?
Security and privacy are built into the design of the Voice AI Chat Widget. Hoop ensures clarity and protection for all voice sessions. The most critical aspect is the non-recording policy for chat widget voice calls, which is communicated via a clear notice displayed in the widget.
Furthermore, the widget includes protection against potential abuse:
- Clear notice that voice calls cannot be recorded.
- Automatic reCAPTCHA prompts to deter repeated connecting or disconnecting.
- Security and reliability embedded for browser-based sessions.
All data handling adheres to the Hoop platform's security governance standards, providing a safe and reliable environment for voice interactions.
Which browsers and chat widgets are compatible with this feature?
The Voice AI Chat Widget is designed to work across modern desktop and mobile browsers that support microphone access, ensuring broad compatibility for your visitors. Since the technology is entirely browser-based, it removes many traditional compatibility hurdles associated with telephony or separate apps.
It is important to note that this feature functions as a separate widget type alongside your standard chat widget. Enabling the Voice AI Chat Widget does not alter or replace the existing standard text-based chat widget, allowing you to offer both communication methods simultaneously.
Can users name the AI agent and is it configurable per sub-account?
Yes, the Voice AI Chat Widget provides robust configuration options to maintain your brand consistency within the Hoop platform. You have the ability to set the display name of the AI agent that appears in the live chat widget, ensuring it matches your brand identity perfectly.
Additionally, you can control the activation of the feature on a per-sub-account basis. This allows for granular management across different websites or client accounts. The feature is highly embeddable and can be integrated anywhere on your site using a simple script, making it extremely flexible for multi-site deployments.
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