Never miss an inbound call again

An AI phone agent greets callers, understands intent, qualifies, routes, books, and logs every conversation—freeing staff to focus on high-value work while keeping response times instant.

AI call handling built into your phone system.

Configure inbound call flows so the agent answers first, only on missed calls, or as a fallback. Adjust timeouts to avoid local voicemail capturing the call.

Natural conversations that get work done

Understands context

Converses naturally and follows intent rather than rigid menus.

Speech recognition

Transcribes and interprets speech for accurate actions and records.

Always on

Provide consistent 24/7 coverage for inquiries and lead capture.

These capabilities reduce wait times and increase conversion on first contact.

Flexible call flows

• Answer all inbound calls with AI.
• Answer only missed or after-hours calls.
• Forward to humans when needed.
• Lower inbound call timeout so calls do not hit local voicemail.

Choose the flow that matches your staffing and SLAs.

Book and route without hold music

Everything captured in CRM

Automate conversations at scale

Launch chatbots in minutes to greet visitors, collect details, and resolve common questions. Personalize responses with CRM data and escalate to reps when needed.

Create helpful bots without code.

Start from goal-based templates, customize questions and logic, and connect to your CRM so bots capture the right info and keep records up to date.

Qualify and book

Ask screening questions to segment visitors, add qualified contacts to lists, and schedule meetings directly in the thread so reps focus on high-value conversations.

Answer and deflect

• Suggest knowledge base articles for instant resolutions.
• Create support tickets for complex issues.
• Smart handoff to live chat with complete conversation history.

Operate 24/7

Measure impact

Turn visits into conversations.

Launch chat on key pages, greet with targeted messages, and hand off to humans or bots so customers get help the moment they need it.

Real-time support and selling.

Chat embeds on your site and connects to a shared inbox that unifies context from CRM, email, and forms.

Target and route

• Show chat by page, geography, or lifecycle stage.
• Round-robin to teams or owners.
• Office hours and away states.

Bots that scale your team

Quick answers

Resolve common questions instantly.

Qualification

Collect key fields and book meetings.

Escalation

Hand off to humans with full context.

Context at your fingertips

Measure and improve

Automate customer service to eliminate manual work.

Automate customer service tasks to eliminate unnecessary manual processes. Route tickets to specialists faster, send feedback surveys, and close more tickets with integrated CRM and service data. Hoop Service customers see an increase in ticket close rates after just six months.

Automated customer service that deepens relationships.

Built on unified customer data, Hoop Service offers automation that humanizes your team instead of digitizing them. Empower agents to craft scalable, personalized experiences and provide visibility across internal teams.

Work better together with unified data

• Automation engine built on one unified CRM platform.
• Connect data across the business for a single source of truth.
• Integrate with favorite apps like Jira and Slack.
• Collaborate with ease across teams.

Automate support to stop tickets from falling through the cracks

• Ensure highest priority tickets are resolved quickly.
• Set triggers based on support tickets to create deals or enroll customers into nurture sequences.
• Share context across teams so issues are communicated and handled.

Streamline feedback in one connected system

Satisfy customers with seamless handoffs

Turn customer interactions into growth opportunities by providing personalized support across every channel.

Meet customers where they are and move effortlessly between channels in one workspace. Centralize conversations, use AI to speed resolution, and connect any messaging or voice platform through channel APIs to deliver consistent, personalized support.

Scale the support that delights customers across every channel.

Give agents complete context and AI assistance in a unified help desk. Consolidate channels and keep history intact as conversations shift, so every interaction feels connected and drives retention and growth.

Meet customers where they are with unified support

• Respond on the channel customers are using and keep context as they switch.
• Toggle between channels within the same ticket without losing history.
• Connect any messaging platform via APIs, from WhatsApp to Slack to custom channels.
• Use AI help desk tools for reply recommendations and next steps in one click.

Turn every interaction into a personalized experience

Shared context

CRM integration gives agents the full customer picture across teams and channels.

Seamless handoffs

Sales, marketing, and service work from the same record for consistent responses.

AI summaries

Automatic call and ticket summaries keep everyone aligned without manual notes.

Unify your ecosystem for consistent experiences

Resolve faster with AI-powered assistance