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Start conversations that convert
Start conversations that convert
Launch chat on your site in minutes. Capture leads with pre-chat forms, route by skills or teams, and resolve questions faster with AI and knowledge base suggestions—all inside a shared inbox.
Start conversations that convert
Start conversations that convert
Launch chat on your site in minutes. Capture leads with pre-chat forms, route by skills or teams, and resolve questions faster with AI and knowledge base suggestions—all inside a shared inbox.
Start conversations that convert
Start conversations that convert
Launch chat on your site in minutes. Capture leads with pre-chat forms, route by skills or teams, and resolve questions faster with AI and knowledge base suggestions—all inside a shared inbox.
Add live chat that’s connected to your data.
Engage visitors at the right moment with proactive prompts and bot handoff. Every chat syncs to the CRM so reps work with full context and managers see clear impact on pipeline and CSAT.
Capture and qualify
- Pre-chat forms to collect email, intent, and consent.
- Lead enrichment and automatic contact creation in CRM.
- Proactive chat based on page, UTM, scroll, or exit intent.
- Book meetings from chat with calendar availability.
Route and resolve faster
Smart routing
Assign by skills, availability, or account owner to reduce transfers.
Shared inbox
Collaborate with internal comments, collision detection, and SLAs.
Bots and answers
Deflect FAQs with bots and knowledge base suggestions; escalate to humans when needed.
Rich messaging
Support file uploads, images, and forms directly in the thread.
Customize and brand the experience
- Match colors, logos, and avatar; set widget position and behavior.
- Business hours, away states, and offline capture with email handoff.
- Consent banners, GDPR text, and transcript delivery controls.
- Localized widgets and auto language detection for global sites.
Measure and improve
Analytics
Track conversations, first response, resolution time, and conversion.
Quality
Use CSAT, transcripts, and tagging to coach teams and refine bots.
Outcomes
Attribute chats to meetings, pipeline, and revenue with CRM reporting.
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Frequently asked questions
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Get started with the all-in-one platform that’s easy to use and fast to drive results.