Marketing
Chat Widgets

Start conversations that convert

Launch chat on your site in minutes. Capture leads with pre-chat forms, route by skills or teams, and resolve questions faster with AI and knowledge base suggestions—all inside a shared inbox.
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A shared inbox with live chat and pre-chat forms, showing AI-powered suggestions and knowledge base articles.

Add live chat that’s connected to your data.

Engage visitors at the right moment with proactive prompts and bot handoff. Every chat syncs to the CRM so reps work with full context and managers see clear impact on pipeline and CSAT.

Capture and qualify

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  • Pre-chat forms to collect email, intent, and consent.
  • Lead enrichment and automatic contact creation in CRM.
  • Proactive chat based on page, UTM, scroll, or exit intent.
  • Book meetings from chat with calendar availability.
A clean, modern chat widget on a website, with pre-chat forms, smart routing, and a shared inbox showing fast, AI-powered responses.

Route and resolve faster

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Smart routing

Assign by skills, availability, or account owner to reduce transfers.

Shared inbox

Collaborate with internal comments, collision detection, and SLAs.

Bots and answers

Deflect FAQs with bots and knowledge base suggestions; escalate to humans when needed.

Rich messaging

Support file uploads, images, and forms directly in the thread.

A shared inbox showing smart routing, bots deflecting FAQs, and rich messaging for faster customer resolutions.

Customize and brand the experience

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  • Match colors, logos, and avatar; set widget position and behavior.
  • Business hours, away states, and offline capture with email handoff.
  • Consent banners, GDPR text, and transcript delivery controls.
  • Localized widgets and auto language detection for global sites.
A dashboard or settings screen showing options to customize colors, logos, and widget placement, reflecting personalized branding.

Measure and improve

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Analytics

Track conversations, first response, resolution time, and conversion.

Quality

Use CSAT, transcripts, and tagging to coach teams and refine bots.

Outcomes

Attribute chats to meetings, pipeline, and revenue with CRM reporting.

A dashboard showing analytics like conversation volume, response times, and conversion rates, with reports on meetings, pipeline, and revenue.

Have a question for our sales team?

Give us a call and we'll walk you through it.

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Frequently asked questions

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