Customer Success Programs
Explore our business growth programs, made to help you grow faster.
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Empower your customers to find the answers they need
Give customers instant, self-serve solutions with an AI-powered knowledge base that is searchable by topic, accessible on mobile and desktop, supports multiple languages, and connects to your support tools to surface gaps and recommend new articles.
Build a unique library of help articles.
Turn frequent support questions into a comprehensive, search-optimized knowledge base. Customize the experience with CMS tools, collaborate with comments and approvals, and accelerate creation with AI assistance from Hoop AI Agents Copilot (beta).
Create and publish faster
- Generate and edit articles with AI assistance to speed up writing.
- Convert FAQs into a structured library optimized for search.
- Use CMS tools to match branding with flexible themes and styles.
- Collaborate with comments and approvals to keep content accurate.
- Manage advanced needs with multi-language articles and API-driven workflows.
Improve support team efficiency
Reduce repetitive questions and shorten time to resolution. Hoop CRM tracks which articles customers have viewed to prevent duplicate answers, while integrations with Slack and other tools keep teams informed about knowledge gaps. Multi-language support helps global teams share and reuse content.
Measure, improve, and evolve your knowledge base
Built-in reporting
Use dashboards to see what works and where customers still need help.
Language and region analytics
Track performance across locales to improve coverage and quality.
API and BI integrations
Connect data to your analytics stack for custom reporting and insights.
Content operations
Clone articles, add custom filters, and identify content gaps to expand your library.
Deliver a searchable, multi-language experience
- Customers browse by topic and find answers instantly on any device.
- Publish and manage articles in multiple languages from one place.
- Use native integrations and Jira to connect customer feedback to your development workflow.
- Get AI-powered recommendations on which articles to create next.
Have a question for our sales team?
Give us a call and we'll walk you through it.
Frequently asked questions
Related features
Knowledge Base Agent
Transform support conversations into self-service knowledge base articles.
Chatbot Builder Software
Qualify leads, book meetings, provide customer support, and scale conversations with chatbots.
Get started today
Ready to take Hoop for a spin?
It's Easy
Customize your Hoop with intuitive onboarding, get tips for using it right alongside your tools, and let the Copilot automate work.
It's Fast
With powerful AI, tools, and automation built in, you’ll accomplish more in less time — without increasing headcount.
It's All in One
With all your software on one platform, you don’t have to stitch together multiple tools to get the job done.
Get started with
a 14-day free trial
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