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Empower your customers to find the answers they need.
Empower your customers to find the answers they need.
Give customers instant, self-serve solutions with an AI-powered knowledge base that is searchable by topic, accessible on mobile and desktop, supports multiple languages, and connects to your support tools to surface gaps and recommend new articles.
Empower your customers to find the answers they need.
Empower your customers to find the answers they need.
Give customers instant, self-serve solutions with an AI-powered knowledge base that is searchable by topic, accessible on mobile and desktop, supports multiple languages, and connects to your support tools to surface gaps and recommend new articles.
Empower your customers to find the answers they need.
Empower your customers to find the answers they need.
Give customers instant, self-serve solutions with an AI-powered knowledge base that is searchable by topic, accessible on mobile and desktop, supports multiple languages, and connects to your support tools to surface gaps and recommend new articles.
Build a unique library of help articles.
Turn frequent support questions into a comprehensive, search-optimized knowledge base. Customize the experience with CMS tools, collaborate with comments and approvals, and accelerate creation with AI assistance from Hoop AI Agents Copilot (beta).
Create and publish faster
- Generate and edit articles with AI assistance to speed up writing.
- Convert FAQs into a structured library optimized for search.
- Use CMS tools to match branding with flexible themes and styles.
- Collaborate with comments and approvals to keep content accurate.
- Manage advanced needs with multi-language articles and API-driven workflows.
Improve support team efficiency
Reduce repetitive questions and shorten time to resolution. Hoop CRM tracks which articles customers have viewed to prevent duplicate answers, while integrations with Slack and other tools keep teams informed about knowledge gaps. Multi-language support helps global teams share and reuse content.
Measure, improve, and evolve your knowledge base
Built-in reporting
Use dashboards to see what works and where customers still need help.
Language and region analytics
Track performance across locales to improve coverage and quality.
API and BI integrations
Connect data to your analytics stack for custom reporting and insights.
Content operations
Clone articles, add custom filters, and identify content gaps to expand your library.
Deliver a searchable, multi-language experience
- Customers browse by topic and find answers instantly on any device.
- Publish and manage articles in multiple languages from one place.
- Use native integrations and Jira to connect customer feedback to your development workflow.
- Get AI-powered recommendations on which articles to create next.
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