AI
Customer Agent

Your 24/7 AI Concierge

Support every stage of your customer journey with one AI agent that works across marketing, sales, and service.
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A dashboard showing various customer interactions across marketing, sales, and service channels, with AI-powered insights.

You lead. One AI agent handles the rest.

Hoop AI Agents customer agent covers your entire front office, switching seamlessly between sales, marketing, and support to match each moment. Qualify prospects and book meetings, instantly answer pricing questions, and resolve issues with empathy by tapping into complete CRM data. Teams using customer agent see 65%+ of conversations resolved automatically, 39% faster ticket resolution, and 10% higher close rates.

Drive engagement with marketing content

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  • Answer visitor questions and guide people to the right content.
  • Promote events and campaigns in context to keep audiences moving.
  • Engage prospects on first touch and capture intent for follow-up.
A friendly dashboard showing an AI agent chatting with customers across various channels like chat, WhatsApp, and email, with integrated CRM data visible.

Convert sales opportunities faster

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  • Explain pricing and surface product details instantly.
  • Qualify buyers automatically and book meetings without back-and-forth.
  • Use CRM context so every conversation is accurate, relevant, and on-brand.
  • Help buyers make decisions faster to lift pipeline velocity.
A CRM pipeline showing fast-moving deals and automated meeting bookings, with instant pricing details on screen.

Provide remarkable service, 24/7

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Instant, always-on support

Respond at any hour with fast, accurate answers that cut backlog and boost CSAT.

Trusted, cited answers

Rely on responses generated only from your approved content—with sources cited to build confidence.

Smart handoff

Escalate to a human, qualify prospects, or book meetings automatically when issues require a person.

A clean dashboard showing an inbox with automated customer service responses, cited sources, and an option for human escalation.

Set up in minutes and scale everywhere

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  • Convert existing knowledge base docs into helpful answers—no coding required.
  • Work across chat, WhatsApp, Facebook, email, and voice for consistent support.
  • Monitor results and improve by tracking resolution rates, sentiment, leads qualified, and meetings booked.
  • Built on trusted AI with safety and governance so you can deploy with confidence.
A dashboard showing automated responses across various channels, with real-time metrics for resolution rates and customer sentiment.

Have a question for our sales team?

Give us a call and we'll walk you through it.

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Frequently asked questions

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It's All in One

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