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Turn customer feedback into action.
Turn customer feedback into action.
Create surveys in multiple languages, collect and share insights, and analyze results to improve experiences, retention, and close rates.

Turn customer feedback into action.
Turn customer feedback into action.
Create surveys in multiple languages, collect and share insights, and analyze results to improve experiences, retention, and close rates.

Turn customer feedback into action.
Turn customer feedback into action.


Take the guesswork out of customer happiness.
Capture meaningful feedback at every stage of the journey with custom surveys and flexible question types. Send via web link or email, support multiple languages, and use actionable insights to identify trends, address pain points, and personalize experiences that deepen loyalty.
Capture meaningful feedback at every stage of the journey with custom surveys and flexible question types. Send via web link or email, support multiple languages, and use actionable insights to identify trends, address pain points, and personalize experiences that deepen loyalty.
Collect customer KPIs and share them
- Use pre-built NPS, CES, and CSAT surveys to gauge loyalty and effort at key touchpoints.
- Integrate results with tools like Jira, Slack, and custom dashboards so feedback drives action across your organization.
- Monitor sentiment and close the loop to boost satisfaction and conversion.
- Use pre-built NPS, CES, and CSAT surveys to gauge loyalty and effort at key touchpoints.
- Integrate results with tools like Jira, Slack, and custom dashboards so feedback drives action across your organization.
- Monitor sentiment and close the loop to boost satisfaction and conversion.

Use feedback to uncover growth opportunities
Automatic surveys
Send recurring surveys and watch insights flow into built-in dashboards.
Localized templates
Support multiple languages while keeping brand voice consistent.
Journey improvement
Identify where to improve the experience, measure happiness, and spot trends that guide your service strategy.
Automatic surveys
Send recurring surveys and watch insights flow into built-in dashboards.
Localized templates
Support multiple languages while keeping brand voice consistent.
Journey improvement
Identify where to improve the experience, measure happiness, and spot trends that guide your service strategy.

Create surveys that capture meaningful feedback
Flexible question types
Mix scales, ratings, and open responses to collect rich input.
Customizable templates
Tailor surveys to each stage of the customer lifecycle.
Multi-channel delivery
Distribute by web link or email to meet customers where they are.
Flexible question types
Mix scales, ratings, and open responses to collect rich input.
Customizable templates
Tailor surveys to each stage of the customer lifecycle.
Multi-channel delivery
Distribute by web link or email to meet customers where they are.

Connect feedback to your tools
- Sync survey results to Jira, Slack, and dashboards to alert teams and track follow-up.
- Share KPIs across stakeholders so improvements happen faster.
- Keep data unified across your stack to turn insights into action.
- Sync survey results to Jira, Slack, and dashboards to alert teams and track follow-up.
- Share KPIs across stakeholders so improvements happen faster.
- Keep data unified across your stack to turn insights into action.
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Frequently asked questions
What is customer feedback software?
Software that helps you collect, share, and analyze customer input—so you can improve experiences, increase retention, and raise close rates.
What are popular features of customer feedback tools?
Common capabilities include:
- Pre-built NPS, CES, and CSAT surveys.
- Customizable templates and flexible question types.
- Built-in dashboards for trends and KPIs.
- Integrations with tools like Jira and Slack.
- Multi-language support and email/web link delivery.
How do you keep track of customer feedback?
Use built-in dashboards and KPIs to monitor results, then share insights via integrations so teams can act quickly.
How much does Hoop’s customer feedback software cost?
Customer feedback features are available in Hoop Service; pricing varies by plan and tier.
How does customer feedback software integrate with other systems?
Results can be connected to tools like Jira, Slack, and custom dashboards so feedback triggers action across teams.
Does Hoop's customer feedback software support multiple languages?
Yes. You can create and send surveys in multiple languages using localized templates.
What customer feedback features are available in different Hoop Service tiers?
Features vary by tier; core capabilities include surveys, dashboards, and integrations, with advanced options available at higher tiers.
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