Service
Feedback Management

Turn customer feedback into action

Create surveys in multiple languages, collect and share insights, and analyze results to improve experiences, retention, and close rates.
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A dashboard showing feedback survey results with charts, and a form to create a new survey in multiple languages.

Take the guesswork out of customer happiness.

Capture meaningful feedback at every stage of the journey with custom surveys and flexible question types. Send via web link or email, support multiple languages, and use actionable insights to identify trends, address pain points, and personalize experiences that deepen loyalty.

Collect customer KPIs and share them

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  • Use pre-built NPS, CES, and CSAT surveys to gauge loyalty and effort at key touchpoints.
  • Integrate results with tools like Jira, Slack, and custom dashboards so feedback drives action across your organization.
  • Monitor sentiment and close the loop to boost satisfaction and conversion.
A multilingual survey form on a screen, with collected feedback insights displayed on a dashboard showing improved retention and close rates.

Use feedback to uncover growth opportunities

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Automatic surveys

Send recurring surveys and watch insights flow into built-in dashboards.

Localized templates

Support multiple languages while keeping brand voice consistent.

Journey improvement

Identify where to improve the experience, measure happiness, and spot trends that guide your service strategy.

Dashboards display survey insights, showing trends, happiness metrics, and localized templates to uncover growth opportunities.

Create surveys that capture meaningful feedback

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Flexible question types

Mix scales, ratings, and open responses to collect rich input.

Customizable templates

Tailor surveys to each stage of the customer lifecycle.

Multi-channel delivery

Distribute by web link or email to meet customers where they are.

A survey form showing various question types like scales, ratings, and open-ended responses, with options for customization and multi-channel delivery.

Connect feedback to your tools

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  • Sync survey results to Jira, Slack, and dashboards to alert teams and track follow-up.
  • Share KPIs across stakeholders so improvements happen faster.
  • Keep data unified across your stack to turn insights into action.
A dashboard showing synced survey results, KPIs, and unified data across tools like Jira and Slack.

Have a question for our sales team?

Give us a call and we'll walk you through it.

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Frequently asked questions

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