Marketing
Reputation Management

Manage reviews and reputation in one place

Send and customize review requests, respond and dispute when needed, and showcase feedback with widgets—plus competitor insights and Google Business Profile optimization.
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A dashboard showing review analytics, an inbox for responding to reviews, and a widget preview for displaying feedback.

Tools to request, manage, and market reviews

HighLevel’s reputation suite centralizes review requests (SMS/email), response workflows, dispute guidance for Google reviews, on-site review widgets, competitor analysis, and Google Business Profile (GBP) optimization—all in one workspace.

Review Requests SMS/Email

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Send review requests

Trigger requests from one place to ask customers for feedback on key sites.

Customize messages

Edit SMS and email templates so requests reflect your brand voice and include the right links.

Troubleshoot delivery

Resolve common issues when review request emails aren’t sending to keep campaigns running smoothly.

Dashboard showing review requests, responses, and widgets, plus competitor insights and Google Business Profile optimization.

Review Management & Disputes

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Dispute a Google review

Follow guided steps to submit a dispute and check its status when a review violates platform policies.

Review widget

Embed a reviews widget on your site and troubleshoot errors (e.g., “Bad request”) to keep testimonials visible.

A screen showing a dispute form and review widget integration, with options to manage and troubleshoot customer reviews.

Competitor Analysis

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Compare ratings and recent feedback with nearby competitors to spot gaps, track movement, and prioritize improvement areas within your market.

A dashboard showing competitor ratings, feedback trends, and market position, highlighting areas for improvement.

Google Business Profile Optimization

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  • Keep core details accurate for discovery in Google Search and Maps.
  • Use HighLevel workflows to maintain consistent business information.
  • Strengthen local visibility with well-maintained profiles.
A dashboard showing accurate Google Business Profile details with options to edit business info and manage profiles for local visibility.

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Frequently asked questions

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Omnichannel Communication

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