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Out-of-the-box service analytics.
Out-of-the-box service analytics.
Measure team performance, customer satisfaction, and support efficiency in real time with ready-made reports that help your support team resolve issues faster.
Out-of-the-box service analytics.
Out-of-the-box service analytics.
Measure team performance, customer satisfaction, and support efficiency in real time with ready-made reports that help your support team resolve issues faster.
Out-of-the-box service analytics.
Out-of-the-box service analytics.
Measure team performance, customer satisfaction, and support efficiency in real time with ready-made reports that help your support team resolve issues faster.
Improve your customer experience with actionable insights.
When data is scattered and reports require analysts, customer issues wait. Hoop’s service analytics provides built-in reports on rep productivity, average ticket response time, post-support survey scores, and overall support volume—so your team can focus on customers.
Stop waiting in line for critical service reports
- Everyday-user-friendly dashboards—no analyst queue required.
- Built-in, real-time visibility into support health and trends.
- Unlock insights fast to prioritize fixes and resources.
- Resolve customer problems faster with data-driven decisions.
Gain quick insight on rep productivity
Average time to close
See how long tickets take to resolve and identify process delays.
Chat response time
Monitor responsiveness on live chat to improve customer wait times.
Ticket volume
Track incoming volume and backlog to balance workload across the team.
Bottleneck detection
Spot trends that slow resolution and act before issues pile up.
Uncover customer insights with ease
Knowledge base usage
Understand what customers read to improve articles and deflect tickets.
Chat wait time
Measure how long customers wait and adjust staffing to meet demand.
Post-support CSAT
View satisfaction scores to verify quality and boost close rates.
Engagement trends
See how customers interact with your team across channels over time.
Monitor interactions and efficiency
- Track how customers engage with your support team across channels.
- View response times and time to close to gauge operational efficiency.
- Use CSAT and survey trends to improve processes and outcomes.
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