Service
Ticketing

Turn conversations into trackable tickets

Convert emails, chat messages, forms, and calls into organized tickets with ownership, priority, and SLA targets. Work from one place to route, resolve, and report on every request with full CRM context.
Get a demo
Contact sales
A clean UI showing a unified inbox with various communication channels and a dashboard displaying ticket statuses, ownership, and SLA targets.

Support operations run on tickets

Use pipelines, statuses, and automation to keep work moving. Give agents the history and tools they need, and keep customers informed from first touch to resolution.

Centralize every request

Short question goes here

Create tickets from email, live chat, forms, phone, and integrations. Tie each ticket to the right contact and company so agents see timelines, past issues, and assets in one view.

A clean UI mockup shows an inbox with emails converting to organized tickets, ready for routing and reporting.

Resolve faster with automation

Short question goes here
  • Auto-assign by inbox, team, or round-robin rules.
  • Trigger SLAs, escalations, and internal alerts on breach risk.
  • Update properties, create tasks, and send follow-ups automatically.
A dashboard showing automated task assignments, triggered alerts, and automated follow-ups, visualizing efficient resolution.

Keep customers in the loop every step

Short question goes here

Customer updates

Send status changes and outcomes so customers always know what is happening.

Knowledge suggestions

Recommend relevant articles to deflect repeat questions and speed self-service.

Customer portal

Let customers log in to track ticket status, add details, and reply securely.

A customer portal screen shows ticket status updates, recommended knowledge articles, and a secure reply form.

Measure and improve service performance

Short question goes here

Monitor response and resolution times, backlog, and SLA attainment. Use dashboards to spot bottlenecks, coach teams, and improve processes across pipelines.

Dashboards with colorful charts, graphs, and metrics displaying response times, backlogs, and SLA attainment across pipelines.

Have a question for our sales team?

Give us a call and we'll walk you through it.

Contact us

Frequently asked questions

Short question goes here

Related features

View more
Click the plus icon to view additional information

Help Desk and Ticketing

Deliver personalized and omni-channel customer support at scale with an AI-powered help desk and ticketing workspace.
Click the plus icon to view additional information

Service Agent

AI that triages tickets, drafts replies, and escalates issues.
Click the plus icon to view additional information

SLA Management

Keep response times low and customers happy with automated ticket routing.
Click the plus icon to view additional information

Customer Portal

Empower customers to get the help they need through a secure customer portal.
Click the plus icon to view additional information

Knowledge Base

Enable customer self-service and reduce incoming tickets while maintaining 24/7 support availability.
Click the plus icon to view additional information

Omnichannel Communication

Meet your customers wherever they are by providing personalized support across every channel.
back
next
Get started today

Ready to take Hoop for a spin?

It's Easy

Customize your Hoop with intuitive onboarding, get tips for using it right alongside your tools, and let the Copilot automate work.

It's Fast

With powerful AI, tools, and automation built in, you’ll accomplish more in less time — without increasing headcount.

It's All in One

With all your software on one platform, you don’t have to stitch together multiple tools to get the job done.

Get started with
a 14-day free trial

5-star rating
4.9
from 12k+ reviews
Get started free
No credit card needed
Unlimited Usage
24/7 Priority Support
Cancel Anytime
1500+ Integrations