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Turn conversations into trackable tickets
Turn conversations into trackable tickets
Convert emails, chat messages, forms, and calls into organized tickets with ownership, priority, and SLA targets. Work from one place to route, resolve, and report on every request with full CRM context.
Turn conversations into trackable tickets
Turn conversations into trackable tickets
Convert emails, chat messages, forms, and calls into organized tickets with ownership, priority, and SLA targets. Work from one place to route, resolve, and report on every request with full CRM context.
Turn conversations into trackable tickets
Turn conversations into trackable tickets
Convert emails, chat messages, forms, and calls into organized tickets with ownership, priority, and SLA targets. Work from one place to route, resolve, and report on every request with full CRM context.
Support operations run on tickets
Use pipelines, statuses, and automation to keep work moving. Give agents the history and tools they need, and keep customers informed from first touch to resolution.
Centralize every request
Create tickets from email, live chat, forms, phone, and integrations. Tie each ticket to the right contact and company so agents see timelines, past issues, and assets in one view.
Resolve faster with automation
- Auto-assign by inbox, team, or round-robin rules.
- Trigger SLAs, escalations, and internal alerts on breach risk.
- Update properties, create tasks, and send follow-ups automatically.
Keep customers in the loop every step
Customer updates
Send status changes and outcomes so customers always know what is happening.
Knowledge suggestions
Recommend relevant articles to deflect repeat questions and speed self-service.
Customer portal
Let customers log in to track ticket status, add details, and reply securely.
Measure and improve service performance
Monitor response and resolution times, backlog, and SLA attainment. Use dashboards to spot bottlenecks, coach teams, and improve processes across pipelines.
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