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Your edge in local reputation
Compare ratings, reviews, sentiment, and response behavior across competitors to see where you lead and where to improve.

Your edge in local reputation
Compare ratings, reviews, sentiment, and response behavior across competitors to see where you lead and where to improve.

Your edge in local reputation


Benchmark your local reputation
Add competitors to monitor, compare reputation scores and review sources, and drill into themes to learn what customers love or complain about.
Add competitors to monitor, compare reputation scores and review sources, and drill into themes to learn what customers love or complain about.
Competitor Positioning Grid
Understand position at a glance.
- Map competitors on strengths and weaknesses by theme
- Click any quadrant to open the exact reviews behind it
- Filter by location, source, and time window
Understand position at a glance.
- Map competitors on strengths and weaknesses by theme
- Click any quadrant to open the exact reviews behind it
- Filter by location, source, and time window

Sentiment HeatMap
See emotion at scale.
- Positive, neutral, and negative cells by theme and brand
- Drill down from any cell to the underlying reviews
- Track shifts in sentiment over time
See emotion at scale.
- Positive, neutral, and negative cells by theme and brand
- Drill down from any cell to the underlying reviews
- Track shifts in sentiment over time

Keyword & Theme Analysis
Turn feedback into action.
- Surface trending keywords and themes
- Spot recurring complaints before they grow
- Highlight what customers love so you amplify it
Turn feedback into action.
- Surface trending keywords and themes
- Spot recurring complaints before they grow
- Highlight what customers love so you amplify it

Ratings by Source & Score
One score, full context.
- Reputation Score (0-100) combines rating, review volume, and responsiveness
- Break down by source: Google, Facebook, Yelp, Foursquare, Trustpilot, and more
- Google details: Average Rating, Total Reviews, Average Response Time, Response Rate
One score, full context.
- Reputation Score (0-100) combines rating, review volume, and responsiveness
- Break down by source: Google, Facebook, Yelp, Foursquare, Trustpilot, and more
- Google details: Average Rating, Total Reviews, Average Response Time, Response Rate




Frequently asked questions
Where do the competitor reviews come from?
From connected public sources like Google, Facebook, Yelp, Trustpilot, and others you enable.
How is the Reputation Score calculated?
It weights average rating, total review volume, and response behavior to output a 0-100 score.
Can I drill into the original reviews?
Yes. Click any data point to open the exact reviews and read them in context.
Do you support multi-location businesses?
Yes. Filter by location and compare locations side by side.
Can I export insights?
You can copy highlights or export lists of reviews for deeper analysis.
How fresh is the data?
Syncs run regularly. You can also refresh on demand for the latest reviews.
Do you track my own brand too?
Yes. Add your own business alongside competitors to compare performance.
What about non-English reviews?
You can include them. Language filters help focus analysis by region.
Related features

SEO Marketing Software

SEO Marketing Software

SEO Marketing Software
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Plan strategy, optimize content, and measure ROI in one place. Get clear, prioritized recommendations, organize topics to rank, and connect reporting to real outcomes.

Optimize all your content for search with one tool.
SEO changes fast. Hoop provides prioritized recommendations so you know exactly which pages to update and what actions to take—then watch rankings improve as you execute.

Get prioritized SEO recommendations
- See page-level suggestions to fix issues and improve keyword targeting.
- Recommendations ranked by impact help you focus on what moves the needle.
- Identify which pages to update and the exact steps to take.
- Track improvements as optimizations lift visibility and traffic.

Plan a topic-led content strategy
Discover high-value topics
Get topic suggestions scored by relevance, competition, and popularity to target what your audience cares about.
Build pillar pages and clusters
Organize content around core themes so search engines recognize your authority.
Rank for what matters
Create connected content that strengthens topical relevance and accelerates growth.

Use data to grow traffic

Report performance and integrate with CMS

Build your authority in search.
Plan strategy, optimize content, and measure ROI in one place. Get clear, prioritized recommendations, organize topics to rank, and connect reporting to real outcomes.

Optimize all your content for search with one tool.
SEO changes fast. Hoop provides prioritized recommendations so you know exactly which pages to update and what actions to take—then watch rankings improve as you execute.

Get prioritized SEO recommendations
- See page-level suggestions to fix issues and improve keyword targeting.
- Recommendations ranked by impact help you focus on what moves the needle.
- Identify which pages to update and the exact steps to take.
- Track improvements as optimizations lift visibility and traffic.

Plan a topic-led content strategy
Discover high-value topics
Get topic suggestions scored by relevance, competition, and popularity to target what your audience cares about.
Build pillar pages and clusters
Organize content around core themes so search engines recognize your authority.
Rank for what matters
Create connected content that strengthens topical relevance and accelerates growth.

Use data to grow traffic

Report performance and integrate with CMS


Business Insights

Business Insights

Business Insights
Know the business behind every lead.
Add a domain and instantly populate industry, size, location, and more—no manual research. Use trustworthy context to prioritize accounts and tailor messaging from day one.

Enrichment built in to your CRM.
Company properties refresh automatically. Admins control governance with validation rules, locked fields, and override permissions to keep quality high across teams.

Qualify faster
- Fit indicators reduce time-to-first-touch.
- Views and lists highlight high-potential accounts.
- Territory rules route by size, region, and industry.
- Feed lead/account scoring with firmographic signals.

Personalize with context
Adjust value propositions by vertical and company size. Reference relevant pains and use cases to lift reply rates, meetings set, and conversion across segments.

Maintain data quality

Measure impact

Know the business behind every lead.
Add a domain and instantly populate industry, size, location, and more—no manual research. Use trustworthy context to prioritize accounts and tailor messaging from day one.

Enrichment built in to your CRM.
Company properties refresh automatically. Admins control governance with validation rules, locked fields, and override permissions to keep quality high across teams.

Qualify faster
- Fit indicators reduce time-to-first-touch.
- Views and lists highlight high-potential accounts.
- Territory rules route by size, region, and industry.
- Feed lead/account scoring with firmographic signals.

Personalize with context
Adjust value propositions by vertical and company size. Reference relevant pains and use cases to lift reply rates, meetings set, and conversion across segments.

Maintain data quality

Measure impact


Marketing Analytics

Marketing Analytics

Marketing Analytics
One analytics workspace. Every channel.
Track website performance, campaign impact, and funnel health without stitching tools. Out-of-the-box dashboards and custom reporting help you move from data to decisions quickly.

Measure what matters and connect it to revenue.
Replace siloed spreadsheets with unified dashboards. See which channels drive engaged contacts, which campaigns create pipeline, and where conversion leaks slow growth.

Dashboards and reports
Out-of-the-box views
Start with curated dashboards for traffic, campaigns, ads, email, and forms.
Custom report builder
Combine objects and events to answer advanced questions without SQL.
Campaign analytics
Compare cost, influence, and outcomes across assets tied to a campaign.
Web analytics
Track sessions, sources, pages, and conversion rates with drill-downs.

Attribution and lifecycle
Use multi-touch attribution to tie touchpoints to outcomes and understand how channels assist conversions over time. Layer lifecycle and deal data to see which activities generate qualified pipeline and revenue.

Data sources and integrations

Scale, access, and governance

One analytics workspace. Every channel.
Track website performance, campaign impact, and funnel health without stitching tools. Out-of-the-box dashboards and custom reporting help you move from data to decisions quickly.

Measure what matters and connect it to revenue.
Replace siloed spreadsheets with unified dashboards. See which channels drive engaged contacts, which campaigns create pipeline, and where conversion leaks slow growth.

Dashboards and reports
Out-of-the-box views
Start with curated dashboards for traffic, campaigns, ads, email, and forms.
Custom report builder
Combine objects and events to answer advanced questions without SQL.
Campaign analytics
Compare cost, influence, and outcomes across assets tied to a campaign.
Web analytics
Track sessions, sources, pages, and conversion rates with drill-downs.

Attribution and lifecycle
Use multi-touch attribution to tie touchpoints to outcomes and understand how channels assist conversions over time. Layer lifecycle and deal data to see which activities generate qualified pipeline and revenue.

Data sources and integrations

Scale, access, and governance


Data Studio

Data Studio

Data Studio

Dashboards and Reporting

Dashboards and Reporting

Dashboards and Reporting
Powerful. Accessible. Analytics.
View marketing, sales, and service data in one place, create customized reporting dashboards for the entire business, and keep private data secure with advanced permissions inside Hoop.

A single source of truth for all your data.
Connect CRM data to marketing, sales, and service data to build comprehensive analytics. Integrate data from your existing business apps to unite all your data and create powerful custom reports.

Create custom dashboards for your team
- Combine multiple reports into flexible dashboards.
- Build high-level views for leadership.
- Set up role-specific dashboards to track goals.

Customize the look and feel of your dashboards
Pre-built templates
Start fast with a library of dashboards for common use cases.
Drag-and-drop editor
Tailor layouts to match how your team works.
Share where work happens
Send dashboards to Slack or email directly from Hoop.

Get safe and secure data management

Build powerful custom reports

Powerful. Accessible. Analytics.
View marketing, sales, and service data in one place, create customized reporting dashboards for the entire business, and keep private data secure with advanced permissions inside Hoop.

A single source of truth for all your data.
Connect CRM data to marketing, sales, and service data to build comprehensive analytics. Integrate data from your existing business apps to unite all your data and create powerful custom reports.

Create custom dashboards for your team
- Combine multiple reports into flexible dashboards.
- Build high-level views for leadership.
- Set up role-specific dashboards to track goals.

Customize the look and feel of your dashboards
Pre-built templates
Start fast with a library of dashboards for common use cases.
Drag-and-drop editor
Tailor layouts to match how your team works.
Share where work happens
Send dashboards to Slack or email directly from Hoop.

Get safe and secure data management

Build powerful custom reports


Traffic Source Analytics

Traffic Source Analytics

Traffic Source Analytics
Ready to take Hoop for a spin?
Customize your Hoop with intuitive onboarding, get tips for using it right alongside your tools, and let the Copilot automate work.
With powerful AI, tools, and automation built in, you’ll accomplish more in less time — without increasing headcount.
With all your software on one platform, you don’t have to stitch together multiple tools to get the job done.
Get started with
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