Customer Success Programs
Explore our business growth programs, made to help you grow faster.
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Instant answers from your knowledge
Turn your Hoop knowledge base into a 24/7 agent that delivers accurate, brand-safe answers, collects details, triggers workflows, and hands off when needed.
Put AI on top of your Hoop knowledge base.
Connect approved articles and docs so the agent resolves common questions in seconds. It grounds responses in your content, respects permissions, and learns from feedback—cutting resolution times and deflecting tickets without sacrificing quality.
Grounded knowledge that stays accurate
Source control
Connect your Hoop knowledge base and selected docs to create a single, trusted source of truth.
Freshness & sync
Sync updates automatically so new policies, pricing, and how-tos are reflected without manual rework.
Permissions-aware
Respect article visibility and entitlements so customers only see content they should.
Multilingual content
Leverage localized articles to answer in the customer’s language using approved translations.
Context enrichment
Use CRM properties like plan, region, and product to tailor answers to each customer.
Smarter answers across channels
Semantic search
Find the best article sections—not just keywords—to return relevant, precise guidance.
Guided summaries
Condense long articles into step-by-step instructions, with clear next actions.
Citation snippets
Reference the underlying article and section so customers trust the answer.
Tone & brand
Answer in your brand voice with concise, helpful language tuned for support.
Omnichannel
Provide consistent knowledge in web chat, in-app widgets, portals, and email autoresponders.
Take action, not just answer
Workflow triggers
Kick off approved automations like password resets, order lookups, or warranty checks.
Structured intake
Collect required fields (account ID, device, error code) and write them to ticket properties.
Troubleshooting flows
Walk customers through branching steps and capture outcomes for agents.
Form & CRM updates
Validate inputs, update records, and reduce back-and-forth before a handoff.
Safe boundaries
Limit the agent to approved actions and content with allowlists and guardrails.
Measure, improve, and govern
Deflection analytics
Track resolved vs. escalated conversations, time saved, and containment by topic.
Article performance
See which articles drive successful resolutions and where customers still struggle.
Feedback loops
Route low-confidence answers for review and create new articles from missed intents.
Quality controls
Enforce style and policy with content guidelines and approval workflows.
Change history
Audit updates and responses for compliance, training, and continuous improvement.
Have a question for our sales team?
Give us a call and we'll walk you through it.
Frequently asked questions
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