Do we need a payment gateway change for this feature?
No, you do not need to change your existing payment gateway to use the Flexible Payment Processing feature in Hoop. This feature offers significant flexibility by allowing you to connect your existing Stripe account if you prefer or require it for specific business needs.
Alternatively, you can utilize the built-in Hoop payment options to get started quickly without onboarding new vendors. This hybrid approach ensures you maintain existing accounting flows while modernizing your customer payment experience. The goal is seamless integration and reduced administrative friction.
Can we use Flexible Payment Processing to accept subscriptions?
Yes, this feature is fully compatible with recurring revenue models. You must pair Flexible Payment Processing with Hoop’s recurring billing capabilities to automate charges effectively. This combination allows you to manage all aspects of subscription payments seamlessly.
When used together, you can:
- Automate recurring charges based on predefined schedules.
- Manage failed payment alerts and automated retries.
- Handle refunds directly from the payment record.
- Trigger workflows for fulfillment and renewal processes.
This provides a complete revenue operations tooling solution for predictable income streams.
How does Hoop handle chargebacks and payment disputes?
Flexible Payment Processing streamlines the handling of chargebacks and disputes, integrating directly into your CRM records within the Hoop platform. When a dispute occurs, the system allows you to track the progress of the chargeback efficiently.
You can upload evidence and documentation directly related to the transaction within the platform, making the process of contesting the dispute more manageable. Finally, the outcome of the dispute is automatically synced to the associated contacts, deals, and reports in your CRM, maintaining accurate financial and customer records.
What are the supported payment methods and currencies?
This feature supports a comprehensive range of modern payment methods to reduce checkout abandonment. Customers can pay using major credit cards and ACH bank transfers. Digital wallets are also supported on the responsive, brandable checkout pages provided by Hoop.
For global operations, the system supports multi-currency transactions. You can price and settle payments in local currencies with consistent conversion rates applied automatically. Additionally, Hoop provides localization capabilities to adapt payment methods based on the customer’s market, improving completion rates and customer experience.
Is my sensitive payment data protected using this feature?
Security is a primary focus of Flexible Payment Processing within Hoop. Encryption and tokenization technologies are employed to protect all sensitive payment data entered by your customers. This ensures compliance and provides a secure transaction environment.
Beyond security, the system creates secure, seamless transactions by updating your contacts, deals, and reports instantly the moment payments clear. This real-time data sync eliminates manual reconciliation headaches and keeps finance and sales teams fully aligned with the latest revenue information.
What Hoop pricing plans include Flexible Payment Processing?
Flexible Payment Processing is available across multiple Hoop plans to ensure accessibility for various business sizes and growth stages. This functionality is offered on the core, pro, and enterprise pricing tiers.
Availability on these tiers means that both growing small businesses and large organizations can leverage modern payment acceptance. You gain essential capabilities like hosted checkouts, multi-currency support, and revenue ops tooling regardless of the plan chosen, though advanced features or usage limits may vary between the tiers.