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Solutions for Hospitals & Health Systems

Unify intake, service, and billing for hospitals & facilities

Hoop for Hospitals & Facilities helps multi-site providers centralize intake, meet SLAs, and streamline billing in one secure platform.

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Dashboard showing centralized intake, SLA tracking, and streamlined billing for multi-site provider management.

Trusted by leading companies

Coordinate complex operations

with governance & scale

Give access-controlled teams a single system for requests, communications, and payments—with auditability and SSO built in.

It's Easy

Hoop is easy to set up and use, making it even easier for you to scale. Customize your CRM with intuitive onboarding, get tips for using Hoop right alongside your tools, and let Hoop automate manual tasks.

It's Fast

With Hoop, get up and running quickly so you can start getting results from day one. With powerful tools, automation, and AI built in, you'll accomplish more in less time — without increasing headcount.

It's All-In-One

With all your software on one platform, you don't have to stitch together multiple tools to get the job done. And with educational resources & an exclusive founders community, you can grow your business, all in one place.

Centralize intake

and triage by priority

Capture calls and messages across channels, route by urgency or line of service, and keep wait times down with AI-assisted responses.

A dashboard showing an omnichannel inbox with prioritized calls and messages, AI-assisted responses, and SLA management for quick triage.

Inbound Voice AI

AI answers and routes inbound calls 24/7, qualifies leads, books appointments, and logs transcripts so your team never misses an opportunity.

Call Tracking (Service)

Create sophisticated call flows with interactive voice response phone trees, enable team routing and transfers, and deliver seamless phone support at scale.

Omnichannel Customer Service

Meet your customers wherever they are by providing personalized support across every channel.

Service Agent

AI that triages tickets, drafts replies, and escalates issues.

SLA Management

Keep response times low and customers happy with automated ticket routing.

Shared Inbox

See all your customer conversations like chats, tickets, and emails in one shared inbox to streamline communication.

Coordinate care & service

with secure access

Publish self-service answers, share updates via portal, and enforce least-privilege access with full audit trails.

A secure patient portal dashboard with self-service answers, updates, and audit trails for coordinated care.

Patient Portal

A secure patient hub for messages, intake, labs, and appointments—enabled by reframing the existing customer portal and layering HIPAA safeguards, consent, and audit.

Knowledge Base

Enable customer self-service and reduce incoming tickets while maintaining 24/7 support availability.

Service Agent

AI that triages tickets, drafts replies, and escalates issues.

User Management

Control user permissions for CRM records, content, and tools so each user has access to the right assets.

Centralized Audit Log

Track every action taken by humans, automations, integrations, and AI for transparency and accountability.

Single Sign On Integration

Enable your users to log in quickly, conveniently, and securely using SSO.

Simplify billing

and authorizations

Digitize forms and signatures, send payment links, and prevent failed renewals to protect revenue.

A form with e-signatures, payment links, and a dashboard showing revenue recovery and renewal analytics.

Integrated E-Signature

Integrated E-Signature

Deliver quotes that buyers can review and sign in one sitting. Signers complete fields securely, you get instant status, and records attach to deals automatically for full traceability.

A form with a highlighted signature field on a tablet, showing a smooth e-signature workflow and quick deal updates.
Seamless signing experience

Combine pricing, terms, and signature on a single page to remove friction. Notifications prompt stakeholders who still need to sign.

Automatic recordkeeping
  • Signed PDFs stored on deals and contacts.
  • Signer identity, IP, and timestamps preserved.
  • Templates standardize recurring agreements.
Security and compliance

Encryption and audit trails protect integrity and support common e-signature regulations across regions.

Accelerate time-to-sign
Insights for coaching

Invoices

Send and track invoices with automated dunning and reporting.

Commerce Tools

Accept payments, manage subscriptions, and include payment links in quotes, forms, meeting invites, and more.

Payment Links

Centralize commerce in your CRM — create and share payment links to get paid faster.

Dunning & Revenue Recovery

Protect subscription revenue with smart retries, card updater, branded recovery flows, and clear comms—win back failed payments before they turn into churn.

Service Analytics

Uncover key insights with out-of-the-box reports that help you measure team performance and customer satisfaction in real time.

Have a question for our sales team?

Give us a call and we'll walk you through it.

Contact sales

Network-wide healthcare intelligence with HoopAI

A pilot program now in production: patients quickly discover relevant doctors and appointment windows via an AI assistant. Reviews across hospitals flow into one place for faster responses, and teams publish consistently with Social Media Management.

Read case study

432%

Faster Response Time

"The AI doctor finder and centralized reviews made our engagement clearer and faster."

Laila Al-Mutairi
Director of Patient Experience of Sulaiman Al-Habib Hospital

Pricing

Core

Essential marketing, sales, customer service, content, and operations software
$50
/
month
per seat
Get started
Popular
features
in Hoop Core
  • CRM
  • Contact Management
  • Meeting Scheduler
  • Online Form Builder
  • Chat Widgets
  • CMS tools & Blog Software
  • AI Content Writer
  • AI Social Caption Generator
  • AI-Powered Email
  • Business Card Scanner
  • App Marketplace
  • Automation
  • AI Summarization
  • AI-Powered Quotes
  • Commerce Tools
  • Reputation Management
  • Social Media Management

Pro

Comprehensive marketing, sales, customer service, content, and operations software
$200
/
month
per seat
Get started
Popular
features
in Hoop Pro
  • Everything in Core
  • Campaigns
  • Audience Segments
  • Ad Tracking and Management
  • Ads Agent
  • Content Agent
  • Content Remix
  • Content Personalization
  • Content Repurposing Software
  • Chatbot Builder Software
  • AI Guided Selling
  • CPQ Software
  • Call Tracking
  • Cloud Storage Integrations
  • Business Insights
  • Automated Customer Service
  • Communities
  • Courses & Certificates
  • Commerce Reporting Analytics Suite

‍

Enterprise

Our most powerful marketing, sales, customer service, content, & operations software
$450
/
month
per seat
Contact sales
Popular
features
in Hoop Enterprise
  • Everything in Pro
  • ABM Software
  • Advanced Marketing Reporting
  • Centralized Audit Log
  • HIPAA Compliance
  • Advanced Routing
  • Deal Splits
  • Conversational Intelligence
  • Conditional SLAs
  • Predictive Lead Scoring
  • Custom Goals
  • Journey Report
  • Journey Automation
  • Multi-Touch Revenue Attribution
  • Lookalike Lists
  • Interactive Voice Response
  • Event Visualizer
  • Content Sync
  • Sensitive Data Protection
  • Cloud Data Integrations
  • Organize Teams
  • Custom Objects
  • Role-Based Permissions
  • Multi-Account Management
Pricing

For the full breakdown by plan and category, please visit our pricing page.

Visit pricing page
HoopAI G2 Award: Momentum Leader 2025 Spring AwardHoopAI Capterra 2025 Shortlist AwardHoop was mentioned as the top 20 fastest growing software by SaaSworthy Q1 2025HoopAI G2 Award: Grid Leader 2025 Spring Small BusinessHoopAI G2 Award: Regional Leader 2025 Spring Small BusinessHoopAI G2 Award - Users most likely to recommend, spring 2025

Voted # 1 in 32 reports

1500+ app integrations

Frequently asked questions

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