Service
Call Tracking

Make and track every call in Hoop.

Make and track every call in Hoop.

Place and receive calls from your browser or mobile device, auto-log outcomes to your CRM, and use AI-assisted note-taking and conversation intelligence to sell and support more effectively.

A clean UI showing a call log, CRM integration, and AI-powered notes for efficient sales and support.
Service
Call Tracking

Make and track every call in Hoop.

Make and track every call in Hoop.

Place and receive calls from your browser or mobile device, auto-log outcomes to your CRM, and use AI-assisted note-taking and conversation intelligence to sell and support more effectively.

Service
Call Tracking

Make and track every call in Hoop.

Make and track every call in Hoop.

Place and receive calls from your browser or mobile device, auto-log outcomes to your CRM, and use AI-assisted note-taking and conversation intelligence to sell and support more effectively.
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Support and sell more efficiently.

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Reps spend their day on the phone and can lose track of priorities. With call tracking, you can route inbound calls, start or forward calls from mobile, and capture actionable insights with AI-powered conversation intelligence—so every call advances the relationship.

Automate outbound with a power dialer

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  • Queue calls directly from the CRM and move through lists quickly.
  • Validate numbers and connect automatically to reduce manual steps.
  • Drop voicemails in one click; skip or pause as needed.
  • Capture outcomes automatically with built-in logging and disposition tracking.
A dashboard showing active calls, a call log, and AI-powered conversation insights for sales and support.

Transcribe and summarize with AI

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Real-time transcription

Eliminate manual note-taking with live transcripts captured during the call.

Instant, editable summaries

Generate summaries with clear action items and log them to the CRM for easy access.

Embedded AI assistance

Chat with AI during or after the call to surface insights and identify next steps.

A screen showing a live call transcript, an AI chat sidebar, and an editable summary section.

Coach smarter with conversation intelligence

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  • Searchable transcripts give managers visibility for targeted coaching.
  • Real-time call insights help reps adjust in the moment.
  • No more scattered notes or missed follow-ups—everything lives in the CRM.
A CRM screen showing call transcripts, real-time insights during a call, and coaching notes for sales reps.

Manage complex calling at scale

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  • Inbound calling with routing based on customer preferences.
  • Simultaneous ringing for support teams to reduce wait times.
  • IVR calling trees to streamline how customers reach the right team.
  • Use Hoop phone numbers to make and receive calls wherever you work.
A dashboard showing call routing preferences, IVR trees, and active simultaneous ringing for support teams, with Hoop phone numbers.

Have a question for our sales team?

Give us a call and we'll walk you through it.

Frequently asked questions

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