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Route every call to the right person—right away
Route every call to the right person—right away
Design flexible IVR flows that greet, qualify, and direct callers automatically. Balance workloads and speed resolution with routing that adapts to capacity and skills.</p>
Route every call to the right person—right away
Route every call to the right person—right away
Design flexible IVR flows that greet, qualify, and direct callers automatically. Balance workloads and speed resolution with routing that adapts to capacity and skills.</p>
Route every call to the right person—right away
Route every call to the right person—right away
Design flexible IVR flows that greet, qualify, and direct callers automatically. Balance workloads and speed resolution with routing that adapts to capacity and skills.</p>
Create call flows without code
Use a visual builder to set menus, prompts, and fallbacks in minutes. Test flows safely before going live to ensure the experience is clear and efficient.
Smart routing that scales
- Skills- and queue-based distribution.
- Business hours, holidays, and overflow rules.
- Round-robin and priority-based assignments.
Reduce effort for callers
Offer self-service options for simple requests and fast agent transfers for complex ones. Capture context and pass it to records so agents start with the full picture.
Operational insight
Call analytics
Monitor volume, abandonment, and handle times.
Quality signals
Review recordings and transcripts for coaching.
Continuous improvement
Iterate prompts and paths to raise FCR.
Resilient by design
- Failover routes and voicemail safety nets.
- Consent and recording controls by region.
- Caller ID and spam mitigation features.
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