AI assistant matching patients to specialists with live availability

Soliman Fakeeh Hospital guides families through checkups, urgent stays, and long care plans. They wanted clear answers in chat, simple booking, and fast handoffs so every visit felt calm. Hoop brought one assistant that keeps every patient story in view.

• Replies in under a minute: Patients get prep tips and next steps right away.
• Appointments booked 2x faster: Open slots show up in chat with one tap to confirm.
• No repeated questions: Nurses and doctors see the full history before they step in.
• Safer follow-ups: Alerts flag lab results or tone changes so humans jump in on time.

Making care feel easy

Families start with plain language questions like "Do I need to fast?" or "Which doctor sees children today?" AI Assistants answer from approved prep guides and clinic policies so patients arrive ready. If the visitor needs a slot, Meeting Scheduler shows real-time openings and books the visit without leaving the chat.

When a specialist is required, Customer Agent gathers symptoms, insurance, and location in one thread. Nurses step in with the full context and can send follow-up questions through WhatsApp Business so the family never waits on hold.

How the assistant guides every step

Every step feels clear because the assistant uses simple words and shares trusted sources. Families stay informed, and staff members save time for the moments that need a human voice.

One record from triage to follow-up

The hospital connects phone numbers, WhatsApp IDs, and medical record numbers into one profile. User Management keeps privacy rules in place, and the Centralized Audit Log tracks every update for compliance. Doctors walk into each room already knowing why the visit began.

Finance teams watch Commerce Reporting Analytics Suite to match invoices and payment links with the care moments that created them. Leaders rely on Data Studio to see wait times, sentiment, and escalations across all departments.

Teams use this diagram during daily huddles. It shows how intake, guidance, booking, and billing loop through the same record so nothing slips through the cracks.

Enablement that sticks

Every department keeps quick references inside Knowledge Base. New hires learn how to hand off from the assistant to a nurse using bite-size guides. Weekly office hours review tricky chats and flag fresh ideas for Workflows that keep approvals smooth.

Quality teams run regression tests through Service Analytics. If sentiment drops or a low-confidence answer appears, the system escalates with the full transcript so humans see the exact context.

What is next

Soliman Fakeeh Hospital is expanding remote monitoring inside the same assistant. Vitals from home devices will feed into Service Agent, and nurses will decide when to reach out in one click.

The team is also building translation packs so every unit can speak in the same warm tone across Arabic, English, and visitor languages. Families will keep feeling seen, and staff will keep trusting the system that supports them.