Custom furniture from RFQ to installation in one system

Abanus builds custom furniture and millwork for residences, resorts, and concept stores. Before Hoop, design ideas, estimates, and approvals bounced across inboxes and spreadsheets, slowing every project. Now the entire journey—from the first inspiration board to the punch-list signoff—lives in one story the whole team can trust.

• 70% more qualified briefs: Galleries refresh daily without designers juggling extra tools.
• Quotes in under two hours: Pricing, approvals, and deposits stay inside the same conversation.
• Cash flow stays predictable: Progress billing fires automatically as crews hit milestones.
• No rework surprises: Shop teams always pull the latest drawings and finish schedules.

Designers capture briefs without chasing threads

Abanus showcases fresh work through Landing Pages and Website Builder, so architects and homeowners see new projects the moment they launch. Inquiry forms capture dimensions, inspiration images, and budget cues, giving designers a detailed starting point on day one.

Warm prospects enter nurturing journeys powered by AI-Powered Email, while Customer Agent answers questions with examples from similar builds. When it’s time to talk, Meeting Scheduler books workshops or site visits with the right artisan.

Those moves keep the front of house polished and predictable, and they give designers three key signal boosts:

• Context-rich handoffs: Mood boards, floor plans, and materials live beside the conversation.
• Faster first calls: Prospects arrive with suggested times already confirmed.
• Fewer cold starts: Designers see which inspiration stories prospects clicked before they join the meeting.

Quotes, approvals, and billing in the same thread

Once a brief is qualified, pricing happens inside CPQ Software, then Quotes present packages that clients can approve with one tap. Deposits and staged payments move through Commerce Tools and Invoices, so cash keeps pace with the build.

Because everything sits in one conversation, operators never chase email threads for the latest numbers. Project Management and Workflows update tasks automatically, alerting the shop when approvals land or materials ship.

The customer experience mirrors the production flow below:

Clients stay informed without phone tag, and the shop floor always sees the same numbers finance sees.

Keeping production aligned on every job

Detailed drawings, finishing notes, and vendor information live inside Document Tracking, so artisans never wonder which version is final. Shared Inbox and Service Agent capture onsite questions, pushing updates to installers and designers in real time.

Daily standups start with one view of open tasks, dependencies, and supplier status. If something shifts—like a delayed slab or a change in hardware—Workflows notify every stakeholder before the crew touches a tool.

Leaders steer the workshop with live data

Deposits, retainers, and staged payments sync from Commerce Tools into Accounting Integrations, so finance sees cash position the moment a client approves a draw. Automated reminders keep projects funded without awkward emails.

Weekly reviews happen inside Data Studio with supporting insight from Marketing Analytics. Leaders balance pipeline, margin, and material usage before they cut new orders, keeping the workshop busy but never overbooked.

How Abanus uses Hoop day to day

Every division follows the same rhythm: capture the brief, confirm the scope, and deliver with confidence. Hoop keeps the handoffs tight across four core workstreams:

• Bespoke furniture: Intake captures style cues and sizes, CPQ assembles the scope, and Quotes present polished options.
• Restoration pieces: Document Tracking stores reference photos and joinery notes so craftsmanship matches the original.
• Commercial millwork: Project Management coordinates multi-site installs while Commerce Tools handles phased invoicing.
• Aftercare: Service Agent and Shared Inbox manage refinishing and warranty requests long after installation.