Capture Facebook leads in Hoop and reply to eligible Messenger conversations from workflows.
How it works
Connect a Facebook Business Page to bring Instant Form leads into Hoop. Messenger actions can send replies from workflows when the conversation remains inside Meta's allowed messaging window.
Facebook lead to Hoop
A submitted Facebook Instant Form can create or update a contact and start the selected Hoop workflow or pipeline step.
Hoop workflow to Messenger
A workflow can send an eligible Messenger reply through the connected Facebook Page.
Useful for
- Capture Instant Form leads
- Create or update contacts from form submissions
- Send eligible Messenger replies from workflows
What you need
- 01
A Facebook Business Page
- 02
Permission to manage the Page and its lead access
- 03
A connected Page in the matching Hoop account
Before you connect
- Messenger replies are subject to Meta's 24-hour customer interaction window.
- The two-way label describes channel events and messages, not a full Facebook profile sync.
- Meta can expire access tokens or require the Page connection to be refreshed.
- Authentication
- Sign in with the Meta account that manages the Facebook Business Page and grant the requested Page access.
- Account requirements
- A Meta business asset with the required Page and lead permissions. Some workflow actions can depend on the Hoop plan.
Source check
This Hoop connection profile is being refreshed. No public source links are published for this record yet, so treat its direction and setup details as guidance rather than a verification.
