How does Hoop help telecommunications providers reduce customer churn?

Hoop proactively identifies customers at risk of leaving by analyzing usage patterns and billing history, applying churn risk scoring. This insight allows you to trigger targeted save campaigns and personalized offers automatically. You can intervene effectively before a customer decides to leave, significantly increasing customer lifetime value. The platform enables winback and save-a-sale playbooks, turning potential losses into loyalty opportunities. This focus on proactive retention strategies ensures your care teams are addressing the right customers at the right time.

Can Hoop automate our new customer quote-to-activate process?

Yes, Hoop is designed to streamline the quote-to-activate journey, which is crucial for accelerating time-to-revenue. The platform automates several steps, including initial document checks, underwriting tasks, and internal approvals. Clear service level agreements (SLAs) and comprehensive audit trails are applied to every step. This automation provides a faster and more accurate onboarding experience for new subscribers. By standardizing intake and approval processes, you reduce manual operational overhead and ensure a smooth service activation.

What kind of analytics and insights does Hoop provide for telecom operations?

Hoop provides a unified view of customer data and deep analytics across the entire customer lifecycle, from initial lead to final renewal. This central dashboard displays essential Key Performance Indicators relevant to telecommunications. You can easily track activation status, porting updates, billing event notifications, and usage trends. These actionable insights empower operations teams and CX leaders to make data-driven decisions. Optimizing customer journeys based on real-time NPS and CSAT scores helps improve overall service quality and efficiency.

How does Hoop handle integrations with existing billing and CRM systems?

Hoop is designed to integrate directly with your existing infrastructure, including billing and CRM systems. This connectivity is essential for triggering workflows based on real-time data, such as initiating dunning sequences from billing events. The platform uses a unified view of customer data across all tools, ensuring personalized insights from lead to renewal. This powerful integration capability supports multi-channel reminders and clear communications for events like payment issues or data overages.

How are service outages and incidents communicated to subscribers?

Hoop allows you to manage and communicate service incidents with high precision and efficiency. You can use incident templates to create segmented notifications, ensuring only affected customers receive relevant updates. This minimizes mass communications that could frustrate other subscribers. The platform supports automatic status updates, keeping subscribers informed through their preferred channels from detection to resolution. This feature reduces inbound calls to care teams and minimizes overall customer frustration during an outage.

What are the differences between the Core and Pro plans for telecom solutions?

The Core plan covers essential quote-to-activate functionality, basic email and text notifications, and incident templates for communications. It provides the foundation for automating key sales and service flows. The Pro plan builds on this by adding crucial retention features such as billing event triggers, dunning sequences, and usage-based journeys. It also includes NPS/CSAT surveys for continuous feedback. Billing events and dunning Usage-based journeys NPS/CSAT surveys

Solutions for Telecommunications

Win customers and cut churn

Quote-to-activate flows, billing comms, outage updates, and churn prevention playbooks.

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Trusted by leading companies

Built for carriers and MVNOs

Hoop unifies sales, service, and retention for telecommunications - from provisioning and number porting to billing communications and NPS.

It's Easy

Hoop is easy to set up and use, making it even easier for you to scale. Customize your CRM with intuitive onboarding, get tips for using Hoop right alongside your tools, and let Hoop automate manual tasks.

It's Fast

With Hoop, get up and running quickly so you can start getting results from day one. With powerful tools, automation, and AI built in, you'll accomplish more in less time — without increasing headcount.

It's All-In-One

With all your software on one platform, you don't have to stitch together multiple tools to get the job done. And with educational resources & an exclusive founders community, you can grow your business, all in one place.

Provisioning & Billing

Standardize intake, document checks, underwriting tasks, and approvals with SLAs and audit trails.

A provisioning workflow canvas from quote to order to activation with automated alerts.

Forms

Capture higher-quality leads instantly with intelligent forms that adapt to each visitor and feed directly into your unified customer data.

Meeting Scheduler

Use AI to automatically prep for, follow up on, and capture every meeting detail.

Document Software

Library to share sales content and see what closes deals.

Quotes

Create, share, and analyze quotes to increase your revenue.

Deal Pipeline

Easily add and score deals, assign tasks, and track your most lucrative prospects.

CX Ops & Incidents

Proactive outage notifications. AI-assisted responses with live status. NPS/CSAT with routing to care teams.

An incident dashboard with segmented notifications, status updates, and CSAT tracking.

Inventory Management

Real-time, multi-location stock with valuation, cycle counts, replenishment, and barcode workflows.

POS Integrations

Real-time sync between in-store POS and your CRM/e-commerce so orders, refunds, customer identities, and inventory all reconcile.

Product Library

Showcase your goods and services with easy-to-read descriptions and pricing.

Order Management

Centralize capture-to-delivery with split shipments, backorders, exchanges, and branded status comms.

CRM

Unify all your customer data in one AI-powered CRM database that connects all your Hoop tools.

Inbound Voice AI

AI answers and routes inbound calls 24/7, qualifies leads, books appointments, and logs transcripts so your team never misses an opportunity.

Growth & Retention

Usage-based upsell campaigns. Winback and save-a-sale playbooks. Churn risk scoring and journeys.

A retention workspace with churn risk scoring, offers, and save campaign results.

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Monetizing foot traffic with AI-powered qualification

FansWiFi turned guest Wi‑Fi into a growth engine by piping every sign‑in to Hoop, qualifying with AI, booking demos instantly, and converting trials to paid plans through native subscriptions. With marketing, sales, service, and commerce living in one system, campaigns became targeted, follow‑ups got faster, and billing was automated. The result was a cleaner funnel, shorter time to value, and higher lifetime value for customers who opted into Wi‑Fi journeys.

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