Customer Success Programs
Explore our business growth programs, made to help you grow faster.
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Solutions for Energy & Utilities
Win subscribers & meet SLAs with a utility-ready CRM
Hoop for Energy & Utilities connects acquisition, field service, and billing to reduce churn and improve reliability in one platform.
Trusted by leading companies
Coordinate sales, service,
and back-office
Provide care teams and field crews a shared system for cases, appointments, and communications while finance runs accurate invoicing and renewals.
It's Easy
Hoop is easy to set up and use, making it even easier for you to scale. Customize your CRM with intuitive onboarding, get tips for using Hoop right alongside your tools, and let Hoop automate manual tasks.
It's Fast
With Hoop, get up and running quickly so you can start getting results from day one. With powerful tools, automation, and AI built in, you’ll accomplish more in less time — without increasing headcount.
It's All-In-One
With all your software on one platform, you don’t have to stitch together multiple tools to get the job done. And with educational resources & an exclusive founders community, you can grow your business, all in one place.
Acquire & onboard
the right customers
Target households and businesses by service area, capture requests, and route calls to fast-moving sales queues.
Lead Scoring
Use AI-driven engagement scoring to identify and prioritize top leads, aiding in closing more deals.
Resolve issues fast
and coordinate field work
Keep SLAs on track with omnichannel support, automated routing, and integrated field updates—so agents and crews stay in lockstep.
Field Service Management (Integration)
Connect your preferred FSM to CRM—schedules, jobs, parts, invoices, photos, and signatures flow both ways—so dispatch stays in sync and customers get accurate updates, without changing core field apps.
Bill accurately
and retain subscribers
Automate renewals, prevent failed payments, and give customers a self-service portal for usage, invoices, and alerts.
Dunning & Revenue Recovery
Protect subscription revenue with smart retries, card updater, branded recovery flows, and clear comms—win back failed payments before they turn into churn.
Have a question for our sales team?
Give us a call and we'll walk you through it.
Unified operations across multiple global companies using Hoop
AGI standardized roles, permissions, audit trails, and analytics with Hoop. Fans Wi‑Fi captured leads, booked demos, ran campaigns, and billed subscriptions in the same platform.
7%
MRR Growth
"Hoop gave us portfolio visibility we never had."
Saad Mneimne
Group COO of AGI Holding
Pricing
Choose a plan that matches your needs.
Core
Essential marketing, sales, customer service, content, and operations software
$50
/
month
per seat
- CRM
- Contact Management
- Meeting Scheduler
- Online Form Builder
- Chat Widgets
- CMS tools & Blog Software
- AI Content Writer
- AI Social Caption Generator
- AI-Powered Email
- Business Card Scanner
- App Marketplace
- Automation
- AI Summarization
- AI-Powered Quotes
- Commerce Tools
- Reputation Management
- Social Media Management
Pro
Comprehensive marketing, sales, customer service, content, and operations software
$200
/
month
per seat
- Everything in Core
- Campaigns
- Audience Segments
- Ad Tracking and Management
- Ads Agent
- Content Agent
- Content Remix
- Content Personalization
- Content Repurposing Software
- Chatbot Builder Software
- AI Guided Selling
- CPQ Software
- Call Tracking
- Cloud Storage Integrations
- Business Insights
- Automated Customer Service
- Communities
- Courses & Certificates
- Commerce Reporting Analytics Suite
Core
Essential marketing, sales, customer service, content, and operations software
$50
/
month
per seat
- CRM
- Contact Management
- Meeting Scheduler
- Online Form Builder
- Chat Widgets
- CMS tools & Blog Software
- AI Content Writer
- AI Social Caption Generator
- AI-Powered Email
- Business Card Scanner
- App Marketplace
- Automation
- AI Summarization
- AI-Powered Quotes
- Commerce Tools
- Reputation Management
- Social Media Management
Pro
Comprehensive marketing, sales, customer service, content, and operations software
$200
/
month
per seat
- Everything in Core
- Campaigns
- Audience Segments
- Ad Tracking and Management
- Ads Agent
- Content Agent
- Content Remix
- Content Personalization
- Content Repurposing Software
- Chatbot Builder Software
- AI Guided Selling
- CPQ Software
- Call Tracking
- Cloud Storage Integrations
- Business Insights
- Automated Customer Service
- Communities
- Courses & Certificates
- Commerce Reporting Analytics Suite
Enterprise
Our most powerful marketing, sales, customer service, content, & operations software
$450
/
month
per seat
- Everything in Pro
- ABM Software
- Advanced Marketing Reporting
- Centralized Audit Log
- HIPAA Compliance
- Advanced Routing
- Deal Splits
- Conversational Intelligence
- Conditional SLAs
- Predictive Lead Scoring
- Custom Goals
- Journey Report
- Journey Automation
- Multi-Touch Revenue Attribution
- Lookalike Lists
- Interactive Voice Response
- Event Visualizer
- Content Sync
- Sensitive Data Protection
- Cloud Data Integrations
- Organize Teams
- Custom Objects
- Role-Based Permissions
- Multi-Account Management
It's already easy to use. But we’re still here for you.
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24/7 Support
Our award-winning support team is available 24/7 to answer platform-specific questions.
Onboarding
Get started fast with intuitive onboarding that guides you step by step and offers tailored templates to customize your CRM for your industry.
Education
You'll find everything you need to master the software and industry best practices as you grow.
Voted # 1 in 32 reports
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1500+ app integrations
Frequently asked questions
Ready to optimize your Energy & Utilities operations?
Get a demo tailored to your acquisition, field service, and billing needs.