Customer Success Programs
Explore our business growth programs, made to help you grow faster.
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Resolve content questions fast
An AI customer agent that answers with approved knowledge, captures context, performs permitted actions, and hands off to your team when needed.
Turn your content into instant help.
Connect articles, product docs, and policies so customers get precise, cited answers in seconds. The agent reduces ticket volume, increases satisfaction, and frees your team for complex work while keeping responses accurate and on brand.
Knowledge that stays accurate
Trusted sources
Use your approved knowledge base, docs, and FAQs as the single source of truth to ground every answer.
Automatic sync
New or edited content is picked up quickly so answers reflect your latest guidance, pricing, and policies.
Context awareness
Tailor guidance using plan, region, lifecycle stage, and product details stored in CRM.
Multilingual readiness
Answer in the customer’s language when localized articles are available.
From answers to actions
Workflow triggers
Kick off approved flows like returns, password resets, refunds, or appointment requests.
Structured intake
Collect required fields (account ID, device, error code) and write them to ticket properties.
Form fills and updates
Validate inputs, update CRM records, and reduce back-and-forth before any handoff.
Seamless human handoff
Escalate based on intent, sentiment, or policy. Route to the right queue using skills, language, or priority. Transfer full chat history, captured fields, and a concise summary so agents start with context and resolve faster.
Measure and improve
- Deflection and containment by topic to see what’s resolved without humans.
- Answer quality feedback loops to flag gaps and refine content.
- Time-to-first-response, resolution time, and CSAT to quantify impact.
Have a question for our sales team?
Give us a call and we'll walk you through it.
Frequently asked questions
Related features
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