Customer Success Programs
Explore our business growth programs, made to help you grow faster.
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Solutions for Media & Communications
Acquire, support, and retain subscribers with telecom-grade tooling
Hoop for Media & Communications unifies acquisition, service, and billing to reduce churn, meet SLAs, and grow subscriber revenue.
Trusted by leading companies
Scale subscriber growth
without breaking service quality
Connect marketing, care, and finance in one trusted CRM. Faster support, proactive outreach, and automated billing work together to reduce churn.
It's Easy
Hoop is easy to set up and use, making it even easier for you to scale. Customize your CRM with intuitive onboarding, get tips for using Hoop right alongside your tools, and let Hoop automate manual tasks.
It's Fast
With Hoop, get up and running quickly so you can start getting results from day one. With powerful tools, automation, and AI built in, you’ll accomplish more in less time — without increasing headcount.
It's All-In-One
With all your software on one platform, you don’t have to stitch together multiple tools to get the job done. And with educational resources & an exclusive founders community, you can grow your business, all in one place.
Acquire subscribers
with precision
Target by region, segment, and product. Build high-converting pages and forms, score leads, and personalize outreach at scale.
ABM Software
Unite your marketing and sales teams with collaborative tools for account-based buying.
Lead Scoring
Use AI-driven engagement scoring to identify and prioritize top leads, aiding in closing more deals.
Meet SLAs
with AI-assisted service
Design IVR flows, centralize tickets, and auto-route by priority. Knowledge base and AI replies keep handle times low.
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Protect revenue
and reduce churn
Automate renewals, save failed payments, and trigger retention plays based on satisfaction and usage signals.
Dunning & Revenue Recovery
Protect subscription revenue with smart retries, card updater, branded recovery flows, and clear comms—win back failed payments before they turn into churn.
Have a question for our sales team?
Give us a call and we'll walk you through it.
Consistent digital presence across every channel
Adzone built its site on Hoop Sites, scheduled content with Social, and used a Customer Agent trained on project scopes to answer sales and service questions.
84%
Inbound Inquiries
"Hoop turned content into a reliable engine... Our creatives are finally spending time delivering content, not chasing emails."
Maya Johnson
Creative Director of Adzone
Pricing
Choose a plan that matches your needs.
Core
Essential marketing, sales, customer service, content, and operations software
$50
/
month
per seat
- CRM
- Contact Management
- Meeting Scheduler
- Online Form Builder
- Chat Widgets
- CMS tools & Blog Software
- AI Content Writer
- AI Social Caption Generator
- AI-Powered Email
- Business Card Scanner
- App Marketplace
- Automation
- AI Summarization
- AI-Powered Quotes
- Commerce Tools
- Reputation Management
- Social Media Management
Pro
Comprehensive marketing, sales, customer service, content, and operations software
$200
/
month
per seat
- Everything in Core
- Campaigns
- Audience Segments
- Ad Tracking and Management
- Ads Agent
- Content Agent
- Content Remix
- Content Personalization
- Content Repurposing Software
- Chatbot Builder Software
- AI Guided Selling
- CPQ Software
- Call Tracking
- Cloud Storage Integrations
- Business Insights
- Automated Customer Service
- Communities
- Courses & Certificates
- Commerce Reporting Analytics Suite
Core
Essential marketing, sales, customer service, content, and operations software
$50
/
month
per seat
- CRM
- Contact Management
- Meeting Scheduler
- Online Form Builder
- Chat Widgets
- CMS tools & Blog Software
- AI Content Writer
- AI Social Caption Generator
- AI-Powered Email
- Business Card Scanner
- App Marketplace
- Automation
- AI Summarization
- AI-Powered Quotes
- Commerce Tools
- Reputation Management
- Social Media Management
Pro
Comprehensive marketing, sales, customer service, content, and operations software
$200
/
month
per seat
- Everything in Core
- Campaigns
- Audience Segments
- Ad Tracking and Management
- Ads Agent
- Content Agent
- Content Remix
- Content Personalization
- Content Repurposing Software
- Chatbot Builder Software
- AI Guided Selling
- CPQ Software
- Call Tracking
- Cloud Storage Integrations
- Business Insights
- Automated Customer Service
- Communities
- Courses & Certificates
- Commerce Reporting Analytics Suite
Enterprise
Our most powerful marketing, sales, customer service, content, & operations software
$450
/
month
per seat
- Everything in Pro
- ABM Software
- Advanced Marketing Reporting
- Centralized Audit Log
- HIPAA Compliance
- Advanced Routing
- Deal Splits
- Conversational Intelligence
- Conditional SLAs
- Predictive Lead Scoring
- Custom Goals
- Journey Report
- Journey Automation
- Multi-Touch Revenue Attribution
- Lookalike Lists
- Interactive Voice Response
- Event Visualizer
- Content Sync
- Sensitive Data Protection
- Cloud Data Integrations
- Organize Teams
- Custom Objects
- Role-Based Permissions
- Multi-Account Management
It's already easy to use. But we’re still here for you.
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24/7 Support
Our award-winning support team is available 24/7 to answer platform-specific questions.
Onboarding
Get started fast with intuitive onboarding that guides you step by step and offers tailored templates to customize your CRM for your industry.
Education
You'll find everything you need to master the software and industry best practices as you grow.
Voted # 1 in 32 reports
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1500+ app integrations
Frequently asked questions
Ready to transform your Media & Communications operations?
Get a demo tailored to your acquisition, service, and billing needs.