Site Reliability Engineer Manager

About the team

We design and run scalable systems that power Hoop’s growth platform. We ship reliable services with tight feedback loops.

About the role

You will own meaningful scope in Engineering. You will partner across Product, Engineering, Design, Data, and GTM to ship value fast.

What you’ll do

• Design, build, and operate reliable services and APIs.
• Write clean, tested code and review PRs with care.
• Own deployments, monitoring, and incident response.
• Improve performance, cost, and developer productivity.
• Partner with Product and Design to ship customer value quickly.
• Automate tests and CI to raise quality and speed.
• Improve SLOs, incident response, and oncall health.

First 90 days

• 30d: ship a meaningful code change and improve an SLO
• 60d: reduce latency or cost by 10 to 20 percent in an area
• 90d: fully own a service with clear oncall and dashboards

What you’ll bring

• Relevant experience in a similar role within SaaS or platforms
• Ability to turn ambiguity into clear plans and shipped work
• Strong collaboration across functions and comfort with data
• Clear written communication and simple, practical thinking
• Bachelor’s or higher in Computer Science, Software Engineering, or a related field

You’ll do well here if you

• Care about customer outcomes and craft
• Enjoy shipping fast and improving with data
• Keep things simple and raise the quality bar

Compensation and benefits

• Base 200k to 280k USD. Equity and comprehensive benefits. Local ranges apply outside the US.
• Competitive equity grants
• Health, time off, learning, and wellness benefits; details vary by location
• High-spec laptop and budget for your workspace