Billing Systems Administrator

About the team

We keep our people productive. We manage identity, devices, collaboration tools, and business systems.

About the role

You will own meaningful scope in Business Technology. You will partner across Product, Engineering, Design, Data, and GTM to ship value fast.

What you’ll do

• Operate identity, device, and network management.
• Support teammates with fast, friendly service.
• Automate provisioning and compliance checks.
• Maintain SaaS tool inventory and access controls.
• Partner with Security on posture and incidents.
• Own billing, invoicing, taxes, and dunning flows with Finance and Support.

First 90 days

• 30d: stabilize top tickets and SLAs
• 60d: automate provisioning and access
• 90d: improve device compliance and support CSAT

What you’ll bring

• Relevant experience in a similar role within SaaS or platforms
• Ability to turn ambiguity into clear plans and shipped work
• Strong collaboration across functions and comfort with data
• Clear written communication and simple, practical thinking
• Bachelor’s or higher in Information Technology, Computer Science, or a related field

You’ll do well here if you

• Care about customer outcomes and craft
• Enjoy shipping fast and improving with data
• Keep things simple and raise the quality bar

Compensation and benefits

• Base 35k to 50k USD. Equity and comprehensive benefits. Local ranges apply outside the US.. Equity and comprehensive benefits. Local ranges apply outside the US.. Equity and comprehensive benefits. Local ranges apply outside the US.. Equity and comprehensive benefits. Local ranges apply outside the US.
• Competitive equity grants
• Health, time off, learning, and wellness benefits; details vary by location
• High-spec laptop and budget for your workspace

About the team

• Enable every team in EMEA with reliable identity, devices, and enterprise apps.
• Automate workflows and keep our internal stack secure and compliant.
• Drive high service levels with transparent SLAs and instrumentation.
• Partner with Finance and People for seamless onboarding and offboarding.

What you'll do

• Document decisions and tradeoffs for future maintainers.
• Automate identity/device/app lifecycle with clean controls.
• Collaborate cross-functionally and communicate crisply.
• Ship iteratively with measurable impact and clear owners.
• Maintain SLAs and instrument service quality.

What you'll bring

• Bachelor’s degree in Information Systems or related field
• Enterprise IT foundations (identity, devices, apps).
• Automation-first mindset and SLA discipline.
• Strong ownership, bias to action, and crisp communication.
• Ability to work across time zones with clear written updates.