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Solutions for Food & Hospitality

Delight guests and fill tables with hospitality-ready CRM & POS

Connect data, automate work, and launch workflows built for food & hospitality. Reservations, billing, outreach窶播one in one place.

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A dashboard showing food & hospitality KPIs, guest journeys, and unified profiles to coordinate marketing, service, and commerce.

Trusted by leading companies

Reservations, POS, loyalty

connected to your CRM

Bring reservations, PMS, POS, and loyalty data together so marketing, service, and operations stay in sync.Automate lifecycle moments窶馬ew guest welcome, pre-arrival upsells, post-stay surveys窶蚤nd see ROI in one dashboard.

It's Easy

Hoop is easy to set up and use, making it even easier for you to scale. Customize your CRM with intuitive onboarding, get tips for using Hoop right alongside your tools, and let Hoop automate manual tasks.

It's Fast

With Hoop, get up and running quickly so you can start getting results from day one. With powerful tools, automation, and AI built in, you'll accomplish more in less time — without increasing headcount.

It's All-In-One

With all your software on one platform, you don't have to stitch together multiple tools to get the job done. And with educational resources & an exclusive founders community, you can grow your business, all in one place.

Connect reservations, POS, and menus

Sync bookings, tables, checks, items, and offers with CRM segments to trigger timely outreach and service tasks.

A dashboard showing leads from ads/social, local campaign setup, a form builder, and a WhatsApp chat window for instant replies.

POS Integrations

Real-time sync between in-store POS and your CRM/e-commerce so orders, refunds, customer identities, and inventory all reconcile.

Inventory Management

Real-time, multi-location stock with valuation, cycle counts, replenishment, and barcode workflows.

Order Management

Centralize capture-to-delivery with split shipments, backorders, exchanges, and branded status comms.

Product Library

Showcase your goods and services with easy-to-read descriptions and pricing.

CRM

Unify all your customer data in one AI-powered CRM database that connects all your Hoop tools.

WhatsApp Marketing

Engage customers on WhatsApp with templates and automation.

Grow loyalty and reputation

Reward frequent guests, recover lapsed visitors, and turn reviews into measurable revenue impact.

A clean dashboard with an inbound voice AI and a deal pipeline, showing calls routed and tours auto-scheduled.

Guest Loyalty

Hospitality-specific loyalty with stay and F&B recognition, partner perks, and member-only rate rules—built to drive direct bookings and lifetime value.

Loyalty Program

Launch points, tiers, and rewards on top of CRM to increase repeat purchases, average order value, and lifetime value—connect POS/e-com so earn and redeem work everywhere.

Coupons & Discounts

Launch targeted promotions with guardrails that preserve margin and brand—stack rules, exclusions, and audience targeting ensure offers drive profitable growth.

Reviews AI

AI agents request, respond to, and market customer reviews across locations—using A/B-tested requests, on-brand replies, widgets, and benchmarking—to grow reputation, visibility, and revenue.

Reputation Management & Reviews

Monitor and respond to reviews to protect your brand and enhance your online visibility.

OTA Review Ingestion

Aggregate reviews from Booking, Airbnb, Expedia, and more into one inbox to reply, escalate issues, and analyze themes—protecting reputation and improving ranking signals.

Payments and performance

Offer fast, flexible checkout and track campaign, channel, and location performance with unified analytics.

A dashboard showing access controls, audit logs, and integrations for secure data and compliance management.

Commerce Tools

Accept payments, manage subscriptions, and include payment links in quotes, forms, meeting invites, and more.

Flexible Payment Processing

Flexible Payment Processing

Offer customers modern ways to pay while keeping finance and sales in sync. Hosted checkouts reduce friction for buyers and eliminate reconciliation headaches for teams.

A clean form with multiple payment options and a dashboard showing synced sales and finance data.
Multiple payment methods

Support major cards, ACH bank transfer, and digital wallets on responsive, brandable pages. Reduce abandonment with clear confirmation and receipts.

Use Hoop or your processor
  • Start fast with built-in payments.
  • Connect Stripe when preferred or required.
  • Keep existing accounting flows intact.
Secure, seamless transactions

Encryption and tokenization protect sensitive data, while events update contacts, deals, and reports the moment payments clear.

Operate globally
Revenue ops tooling

Payment Links

Centralize commerce in your CRM — create and share payment links to get paid faster.

Invoices

Send and track invoices with automated dunning and reporting.

Marketing Analytics

Measure performance for marketing campaigns with built-in analytics, reports, and dashboards.

Customer Feedback Software

Understand what your customers really think with customizable NPS, CSAT, and customer feedback surveys.

Have a question for our sales team?

Give us a call and we'll walk you through it.

Contact sales

An AI concierge for every guest

Dana Bay runs a unified guest journey on Hoop. Service Agent handles chat and voice, payments and reviews live on the same record, and leadership sees bookings and sentiment in real time.

Read case study

< 1 min

First reply time

"It feels like we gave every villa its own concierge line. Replies are instant, handoffs are clean, and our teams finally work from the same guest record."

Ahmad Masri
Guest Experience Lead, Dana Bay

Pricing

Core

Essential marketing, sales, customer service, content, and operations software
$50
/
month
per seat
Get started
Popular
features
in Hoop Core
  • Core CRM
  • Marketing Studio
  • Service Desk
  • Forms & Chat
  • Basic Analytics

Pro

Comprehensive marketing, sales, customer service, content, and operations software
$200
/
month
per seat
Get started
Popular
features
in Hoop Pro
  • Everything in Core
  • Journeys & Automation
  • Advanced Analytics
  • Custom Objects
  • Quotes

‍

Enterprise

Our most powerful marketing, sales, customer service, content, & operations software
$450
/
month
per seat
Contact sales
Popular
features
in Hoop Enterprise
  • Everything in Pro
  • SSO & Permissions
  • Sandbox
  • Data Pipelines
  • Multi-Brand
Pricing

For the full breakdown by plan and category, please visit our pricing page.

Visit pricing page
HoopAI G2 Award: Momentum Leader 2025 Spring AwardHoopAI Capterra 2025 Shortlist AwardHoop was mentioned as the top 20 fastest growing software by SaaSworthy Q1 2025HoopAI G2 Award: Grid Leader 2025 Spring Small BusinessHoopAI G2 Award: Regional Leader 2025 Spring Small BusinessHoopAI G2 Award - Users most likely to recommend, spring 2025

Voted # 1 in 32 reports

1500+ app integrations

Frequently asked questions

Ready to elevate your hospitality business?

Get a demo tailored to your restaurant, hotel, or cafe operations.

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