Run all your social media campaigns from one central location.

Publish content to social networks from the same place you build campaigns; set up keyword monitoring so you never miss a mention; and link interactions back to your CRM to have contextual conversations and report on social media ROI.

Connect with people you care about on each social platform.

Spend less time monitoring and more time nurturing relationships. Create and publish posts alongside your campaigns, track outcomes in your CRM, and use AI insights to understand market sentiment and reputation.

Build and publish with ease

• Use the AI-powered social post generator [public beta] to quickly draft and publish to LinkedIn, Facebook, Instagram, and Twitter.
• Auto-share blog content as it’s published by connecting social accounts to your blog.
• Get suggestions for the best times to post and schedule content when your audience is most active.

Monitor and engage

• Create keyword monitoring streams for teammates to surface critical interactions.
• Trigger email alerts to sales when prospects mention specific keywords.
• Use AI insights to understand market sentiment and track brand reputation directly from your inbox [beta].

Report on social ROI

Social media management made simple

See exactly why competitors win or lose

Compare ratings, volume, response behavior, and themes across every source. Click to read the reviews behind each insight.

Positioning grid

Scan strengths and weaknesses by theme for you and competitors. Click any quadrant to read real reviews.

Sentiment HeatMap

Visualize positive, neutral, and negative feedback. Drill from any cell to the full review list.

Keyword and theme analysis

Discover trending topics and recurring pain points so teams can act fast.

Ratings by source

See exactly where each brand performs across Google, Facebook, Yelp, and more.

One analytics workspace. Every channel.

Track website performance, campaign impact, and funnel health without stitching tools. Out-of-the-box dashboards and custom reporting help you move from data to decisions quickly.

Measure what matters and connect it to revenue.

Replace siloed spreadsheets with unified dashboards. See which channels drive engaged contacts, which campaigns create pipeline, and where conversion leaks slow growth.

Dashboards and reports

Out-of-the-box views

Start with curated dashboards for traffic, campaigns, ads, email, and forms.

Custom report builder

Combine objects and events to answer advanced questions without SQL.

Campaign analytics

Compare cost, influence, and outcomes across assets tied to a campaign.

Web analytics

Track sessions, sources, pages, and conversion rates with drill-downs.

Attribution and lifecycle

Use multi-touch attribution to tie touchpoints to outcomes and understand how channels assist conversions over time. Layer lifecycle and deal data to see which activities generate qualified pipeline and revenue.

Data sources and integrations

Scale, access, and governance

Run aligned, ROI-proven campaigns in one place.

Build, manage, and collaborate on campaigns from a single workspace. Keep teams in sync, streamline execution with tasks and calendars, and measure impact with real-time insights connected to your CRM data.

Manage all your campaigns in one place.

Campaigns are a key growth accelerator, but they require alignment across teams and channels. Hoop centralizes planning, collaboration, and reporting so you can engage audiences with one powerful voice and deliver results that matter.

Align teams around every campaign component.

• Unite sales and marketing across channels to avoid siloed execution.
• Give customers a consistent experience that reduces friction along their journey.
• Drive outcomes that map to goals with clear ownership and shared context.

Enjoy effortless collaboration.

Tasks and checklists

Create tasks to keep campaign work moving and on track.

Comments with context

Collaborate where work happens to reduce tool switching.

Shared calendar

Plan timelines and launches in one place so everyone stays aligned.

Access real-time, unified campaign reporting.

Stay on track from plan to impact

AI Agents that turn your reputation into revenue

Reviews AI Agents automatically request, respond to, and market reviews to improve your brand’s reputation across every location and drive revenue growth.

AI for reputation excellence

The #1 reputation platform, now powered by agents that learn what works. Optimize review generation with A/B testing, reply in your brand voice with sentiment and image understanding, showcase top reviews on your site and social, and track reputation health across locations with reporting and competitive benchmarks.

Optimized review requests with A/B Testing

• Agents test subject lines, templates, channels, and timing to maximize open and completion rates.
• Generate reviews where they are needed most by identifying the right platforms per location.
• The Review Generation Agent finds happy customers, selects the best message and channel, and sends requests automatically.
• CRM-integrated campaigns trigger review asks at the perfect moment to grow volume and visibility.

On-brand AI replies in every language

Review Response Agent

Writes smart, personalized replies using your tone and workflow rules so nothing slips through the cracks.

Sentiment & image understanding

Analyzes photos and emotion in each review to craft thoughtful responses that build stronger customer connections.

Auto-translate

Automatically translates reviews and replies to and from English, enabling consistent, on-brand engagement across regions.

Put your best reviews to work

Insights and benchmarking

Manage reviews and reputation in one place

Send and customize review requests, respond and dispute when needed, and showcase feedback with widgets—plus competitor insights and Google Business Profile optimization.

Tools to request, manage, and market reviews

HighLevel’s reputation suite centralizes review requests (SMS/email), response workflows, dispute guidance for Google reviews, on-site review widgets, competitor analysis, and Google Business Profile (GBP) optimization—all in one workspace.

Review Requests SMS/Email

Send review requests

Trigger requests from one place to ask customers for feedback on key sites.

Customize messages

Edit SMS and email templates so requests reflect your brand voice and include the right links.

Troubleshoot delivery

Resolve common issues when review request emails aren’t sending to keep campaigns running smoothly.

Review Management & Disputes

Dispute a Google review

Follow guided steps to submit a dispute and check its status when a review violates platform policies.

Review widget

Embed a reviews widget on your site and troubleshoot errors (e.g., “Bad request”) to keep testimonials visible.

Competitor Analysis

Google Business Profile Optimization