How does the External Tracking Script benefit my marketing efforts?
The External Tracking Script is essential for unifying your customer journey data across all your digital properties. By capturing visits and external form submissions, it ensures that every interaction is tracked and attributed correctly within Hoop.
This comprehensive view of off-site activity allows you to:
- Segment contacts based on external site behavior.
- Trigger automated follow-ups immediately after a form submission.
- Improve reporting accuracy by linking source/UTM details to contacts.
The resulting end-to-end attribution allows for better campaign optimization and a clearer return on investment for all your marketing spend.
Where can I find and install the External Tracking Script?
You can locate the required tracking code easily within your Hoop account settings. Navigate to the section dedicated to company/tracking to retrieve the unique snippet for your organization.
Installation is straightforward and typically takes only a few minutes. You have two main methods for implementation:
- Paste the code directly into the header section of your external site's code.
- Use a tag manager, such as Google Tag Manager, or a platform-specific plugin for header injection on systems like WordPress or Shopify.
After pasting the code, Hoop provides a built-in validator to confirm that the script is active and sending a signal, ensuring proper setup and quick time to value.
What specific data does the Hoop tracking script capture?
The script is designed to capture two primary types of data from your external sites. First, it tracks user visits, providing insight into off-site activity. Second, it captures external form submissions, making sure these lead data points are not lost.
When a form is submitted, the script automatically sends these crucial details to your Contacts within the Hoop platform, complete with vital attribution information, including:
- The original source of the visit.
- Any relevant UTM parameters.
- The specific contact information submitted.
This detailed data stream ensures that your automation workflows and segmentation are always based on the most accurate and complete customer journey information.
Does this tracking feature integrate with other analytics tools?
Yes, the External Tracking Script is built to work harmoniously with your existing digital stack, ensuring powerful ad and analytics alignment. It is designed to be lightweight and non-interfering, making it compatible with major platforms.
It enhances end-to-end reporting when used alongside:
- GA4 for comprehensive website analytics.
- Various ad pixels (e.g., Facebook, Google Ads).
- Conversion APIs for server-side event reporting.
By combining this site tracking with native features like email click tracking and call reporting, Hoop helps you build a fuller, more insightful picture of customer engagement across all channels.
Is the External Tracking Script compatible with popular website platforms?
Compatibility is broad and covers the major content management and e-commerce platforms. The tracking script is designed for easy implementation on sites built using diverse technologies.
Common platforms that work well with the drop-in tracking include:
- WordPress (via header-injection plugins).
- Shopify (often through theme or plugin settings).
- Squarespace.
The script is standard Javascript, meaning it can be placed in the header of virtually any website that allows custom code insertion. This versatility makes it ideal for managing attribution across multiple domains or external landing pages.
Which Hoop pricing plans include the External Tracking Script feature?
The External Tracking Script is considered a fundamental feature for maximizing your marketing automation capabilities within the Hoop platform. As such, access is provided across multiple tiers.
Customers on the following pricing plans can utilize this powerful attribution feature:
Usage is typically governed by the contact limits and overall data processing capacity of your chosen plan. Regardless of the tier, the script provides the same robust mechanism for capturing off-site data and feeding it directly into your Hoop contacts and workflows.