Service
Tenant Portal

Happier residents, fewer tickets

Offer a modern resident experience that shortens maintenance cycles, reduces delinquency, and lowers call volume—without introducing another app to manage.
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A clean dashboard showing maintenance requests and resident communication, with a simple form for submitting new issues.

Built on the customer portal foundation

Reuse portal, forms, and payments to deliver property workflows faster than custom builds, while keeping everything tied to units and leases.

Payments & ledgers

Short question goes here
  • Auto-pay, partial payments, and fee logic.
  • Receipts, statements, and balance views.
  • Multiple payer support (roommates, guarantors).
A clean resident portal dashboard with options for rent payment, maintenance requests, and announcements, showing easy navigation.

Maintenance & SLAs

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Intake

Photo/video, access windows, categorization for smart routing.

Tracking

Response and resolution timers with resident notifications.

A mobile app showing an intake form for maintenance requests with fields for photos/videos and access windows, plus a dashboard with response timers.

Documents & move-ins

Short question goes here
  • Leases/addenda with e-sign and version tracking.
  • Move-in/out checklists and charges.
  • Notice postings and building policies.
A clean UI showing a documents tab with a lease form open, featuring e-sign and version tracking, alongside move-in/out checklists.

Communications

Short question goes here

Announcements, two-way threads, and emergency alerts targeted by building, unit, or portfolio.

A mobile inbox showing two-way message threads and emergency alerts, with an option to filter by building.

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Frequently asked questions

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Related features

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Customer Portal

Empower customers to get the help they need through a secure customer portal.

Payments

Transform your customers' buying experience with natively built CRM-powered payments.

Homeowner Portal

Give homeowners a modern self-Hoop Service for scheduling, approvals, payments, and updates—delivered by reframing your existing customer portal, forms, and payments for home-services workflows.

Ticketing

Log customer issues as tickets that can then be assigned to your team, organized and prioritized, and tracked in a central location.
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Knowledge Base

Enable customer self-service and reduce incoming tickets while maintaining 24/7 support availability.
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Memberships

Create a personalized website experience with membership-based content. No plugins required.
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