Running a small business like an enterprise with HoopAI

Roger the Roofer now reads like a top-rated destination instead of a small roofing crew scrambling to keep up in a crowded market. The moment storms hit or shingles slip, Hoop keeps every homeowner conversation, quote, and crew dispatch running through one thread instead of scattered texts and voicemails.

Before Hoop, larger competitors scooped up leads with call centers and bundles Roger could not match. Hoop for Home Services gave the team one console: inbound calls route through an AI coordinator, Customer Agent books site visits, and review requests rocket local rankings. Suddenly the business competes like a franchise while staying personal.

• +213 fresh 5-star reviews: A one-week Google review sprint built with Hoop Reputation vaulted Roger to the top of "roof repair near me."
• 90-second intake: Inbound Voice AI answers every call, logs details, and books inspections without putting homeowners on hold.
• Same-day quotes: Customer Agent preps job info so field teams draft estimates before they leave the driveway.
• Zero double-bookings: Shared Inbox and Meeting Scheduler keep crews, ladders, and homeowners on the same calendar.

Service is instant and it stays personal

Roger the Roofer handles emergency leaks, hail claims, and full replacements for homeowners and small commercial sites.

Inbound Voice AI answers every call like a concierge. It confirms addresses, captures roof age, records notes in CRM, and offers the next inspection slot through Meeting Scheduler. When the homeowner prefers chat, Customer Agent handles intake on the website, texts, or WhatsApp before handing the thread to a scheduler with complete context. The same AI keeps Roger from losing after-hours leads to competitors with bigger call centers.

Homeowners get clear options and fast updates

• Status texts feel personal: Customer Agent drafts progress updates and reminders in the homeowner's tone before dispatch sends them.
• Visual quotes same-day: Inspectors upload annotated photos and Hoop auto-builds itemized estimates with payment links.
• Insurance paperwork on rails: Workflows assign claim tasks, store adjuster notes, and alert Roger if deadlines slip.
• Review concierge: Reputation Management campaigns send one-tap review links, log responses, and rotate shout-outs to crews.

What it feels like now

• Rapid intake: AI answers calls in under two rings, books the inspection, and texts a prep checklist.
• Transparent estimates: Quotes arrive with before-and-after mockups, financing options, and a sign-now button.
• Easy payments: Deposits and final balances go through secure payment links without paper invoices.
• Real-time updates: Homeowners watch crew ETAs, tarp status, and punch-list completion from the same thread.

The team sees the same truth

• All-in-one CRM: Calls, chats, photos, quotes, signatures, invoices, and reviews live on one timeline per address.
• Dispatch clarity: Shared Inbox and Meeting Scheduler keep crews, dumpsters, and materials aligned.
• Revenue attribution: Business Insights ties local ads, storm alerts, and referral campaigns to booked jobs.
• Governance guards: Role-based permissions and Conditional SLAs protect customer data and hold vendors accountable.

Scenes from a stormy week

Every shift now starts with the same clarity. Advisors see the map of open jobs while the crew confirms ladders, shingles, and safety checks before they roll.

Approvals and quotes happen in-thread

1. "My roof is leaking right now." Inbound Voice AI triages severity, logs attic photos, books a two-hour arrival window, and alerts the emergency crew with materials checklist.
2. "I need a quote for a full replacement." Customer Agent collects square footage and shingle preference, Meeting Scheduler locks a homeowner-friendly slot, and inspectors push AI-powered quotes before leaving the driveway.
3. "Insurance is asking for proof." Claims workflow packages before-and-after shots, permits, and invoices, then shares a branded link the homeowner forwards to their adjuster.
4. "The job is done, now what?" Review Request Campaign fires inside Reputation Management, delivering 200-plus five-star Google reviews in seven days and auto-posting thank-yous from Roger.

The numbers moved, and stayed there

• Inbound response under 5 seconds: Calls, texts, and chats land in one queue that Service Agent and the office tag-team.
• +38 percent lift in booked inspections: Customer Agent turns overnight leads into morning site visits without manual follow-up.
• Deposit collection in hours: Payment Links embedded in quotes capture approvals the same day.
• Google ranking leap: 213 new five-star reviews in week one push Roger to the local pack for every core suburb.

Ops and owners stay in sync

Dashboards visualize every intake, quote, and review in one glance so Roger can coach the team and pivot offers the moment weather shifts.

Homeowner view vs the engine behind it

Real work, real results

From emergency calls to completed installations, Roger the Roofer uses Hoop to deliver consistent service that earns trust and drives growth. Every interaction builds the reputation that keeps the calendar full.

Building trust through transparency

Homeowners appreciate the clear communication and professional follow-through. The team stays organized with automated workflows that ensure nothing falls through the cracks, from initial contact to final inspection.

Growth powered by reputation

With hundreds of five-star reviews and seamless operations, Roger the Roofer competes with regional franchises while maintaining the personal touch that homeowners value. Hoop transformed a small crew into a scalable service business.