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Unify intake, service, and billing
for hospitals & facilities
Unify intake, service, and billing
for hospitals & facilities
Hoop is the all-in-one customer platform for hospital systems and large facilities. Orchestrate voice, chat, and portals, route by priority, and keep finance in lockstep.
Unify intake, service, and billing
for hospitals & facilities
Unify intake, service, and billing
for hospitals & facilities
Hoop is the all-in-one customer platform for hospital systems and large facilities. Orchestrate voice, chat, and portals, route by priority, and keep finance in lockstep.
Unify intake, service, and billing
for hospitals & facilities
Unify intake, service, and billing
for hospitals & facilities
Hoop is the all-in-one customer platform for hospital systems and large facilities. Orchestrate voice, chat, and portals, route by priority, and keep finance in lockstep.
Coordinate complex operations
with governance & scale
Give access-controlled teams a single system for requests, communications, and payments—with auditability and SSO built in.
It's Easy
Hoop is easy to set up and use, making it even easier for you to scale. Customize your CRM with intuitive onboarding, get tips for using Hoop right alongside your tools, and let Hoop automate manual tasks.
It's Fast
With Hoop, get up and running quickly so you can start getting results from day one. With powerful tools, automation, and AI built in, you’ll accomplish more in less time — without increasing headcount.
It's All-In-One
With all your software on one platform, you don’t have to stitch together multiple tools to get the job done. And with educational resources and an exclusive founder community, you can grow your business and career, all in one place.
Centralize intake
and triage by priority
Capture calls and messages across channels, route by urgency or line of service, and keep wait times down with AI-assisted responses.
Inbound Voice AI
AI answers and routes inbound calls 24/7, qualifies leads, books appointments, and logs transcripts so your team never misses an opportunity.
Inbound Voice AI
AI answers and routes inbound calls 24/7, qualifies leads, books appointments, and logs transcripts so your team never misses an opportunity.
Inbound Voice AI
AI answers and routes inbound calls 24/7, qualifies leads, books appointments, and logs transcripts so your team never misses an opportunity.
Call Tracking
Create sophisticated call flows with interactive voice response phone trees, enable team routing and transfers, and deliver seamless phone support at scale.
Call Tracking
Create sophisticated call flows with interactive voice response phone trees, enable team routing and transfers, and deliver seamless phone support at scale.
Call Tracking
Create sophisticated call flows with interactive voice response phone trees, enable team routing and transfers, and deliver seamless phone support at scale.
Omnichannel Communication
Meet your customers wherever they are by providing personalized support across every channel.
Omnichannel Communication
Meet your customers wherever they are by providing personalized support across every channel.
Omnichannel Communication
Meet your customers wherever they are by providing personalized support across every channel.
Service Agent
AI that triages tickets, drafts replies, and escalates issues.
Service Agent
AI that triages tickets, drafts replies, and escalates issues.
Service Agent
AI that triages tickets, drafts replies, and escalates issues.
SLA Management
Keep response times low and customers happy with automated ticket routing.
SLA Management
Keep response times low and customers happy with automated ticket routing.
SLA Management
Keep response times low and customers happy with automated ticket routing.
Shared Inbox
See all your customer conversations like chats, tickets, and emails in one shared inbox to streamline communication.
Shared Inbox
See all your customer conversations like chats, tickets, and emails in one shared inbox to streamline communication.
Shared Inbox
See all your customer conversations like chats, tickets, and emails in one shared inbox to streamline communication.
Coordinate care & service
with secure access
Publish self-service answers, share updates via portal, and enforce least-privilege access with full audit trails.
Patient Portal
A secure patient hub for messages, intake, labs, and appointments—enabled by reframing the existing customer portal and layering HIPAA safeguards, consent, and audit.
Patient Portal
A secure patient hub for messages, intake, labs, and appointments—enabled by reframing the existing customer portal and layering HIPAA safeguards, consent, and audit.
Patient Portal
A secure patient hub for messages, intake, labs, and appointments—enabled by reframing the existing customer portal and layering HIPAA safeguards, consent, and audit.
Knowledge Base
Enable customer self-service and reduce incoming tickets while maintaining 24/7 support availability.
Knowledge Base
Enable customer self-service and reduce incoming tickets while maintaining 24/7 support availability.
Knowledge Base
Enable customer self-service and reduce incoming tickets while maintaining 24/7 support availability.
Service Agent
AI that triages tickets, drafts replies, and escalates issues.
Service Agent
AI that triages tickets, drafts replies, and escalates issues.
Service Agent
AI that triages tickets, drafts replies, and escalates issues.
User Management
Control user permissions for CRM records, content, and tools so each user has access to the right assets.
User Management
Control user permissions for CRM records, content, and tools so each user has access to the right assets.
User Management
Control user permissions for CRM records, content, and tools so each user has access to the right assets.
Centralized Audit Log
Track every action taken by humans, automations, integrations, and AI for transparency and accountability.
Centralized Audit Log
Track every action taken by humans, automations, integrations, and AI for transparency and accountability.
Centralized Audit Log
Track every action taken by humans, automations, integrations, and AI for transparency and accountability.
Single Sign On Integration
Enable your users to log in quickly, conveniently, and securely using SSO.
Single Sign On Integration
Enable your users to log in quickly, conveniently, and securely using SSO.
Single Sign On Integration
Enable your users to log in quickly, conveniently, and securely using SSO.
Simplify billing
and authorizations
Digitize forms and signatures, send payment links, and prevent failed renewals to protect revenue.
Integrated E-Signature
Enable secure digital signing to close deals faster without printing or scanning.
Integrated E-Signature
Enable secure digital signing to close deals faster without printing or scanning.
Integrated E-Signature
Enable secure digital signing to close deals faster without printing or scanning.
Invoices
Send and track invoices with automated dunning and reporting.
Invoices
Send and track invoices with automated dunning and reporting.
Invoices
Send and track invoices with automated dunning and reporting.
Payments
Transform your customers' buying experience with natively built CRM-powered payments.
Payments
Transform your customers' buying experience with natively built CRM-powered payments.
Payments
Transform your customers' buying experience with natively built CRM-powered payments.
Payment Links
Centralize commerce in your CRM — create and share payment links to get paid faster.
Payment Links
Centralize commerce in your CRM — create and share payment links to get paid faster.
Payment Links
Centralize commerce in your CRM — create and share payment links to get paid faster.
Dunning & Revenue Recovery
Protect subscription revenue with smart retries, card updater, branded recovery flows, and clear comms—win back failed payments before they turn into churn.
Dunning & Revenue Recovery
Protect subscription revenue with smart retries, card updater, branded recovery flows, and clear comms—win back failed payments before they turn into churn.
Dunning & Revenue Recovery
Protect subscription revenue with smart retries, card updater, branded recovery flows, and clear comms—win back failed payments before they turn into churn.
Service Analytics
Uncover key insights with out-of-the-box reports that help you measure team performance and customer satisfaction in real time.
Service Analytics
Uncover key insights with out-of-the-box reports that help you measure team performance and customer satisfaction in real time.
Service Analytics
Uncover key insights with out-of-the-box reports that help you measure team performance and customer satisfaction in real time.
Have a question for our sales team?
Give us a call and we'll walk you through it.
Discover how BBVA drives trial conversions by 120% with personalization
Banking company BBVA uses personalized outreach to nurture customers through the trial period. The result? Increased conversions and up to 15 hours saved per week.
120%
Increase in conversion rate
"The net promoter score of HoopAI Enterprise was good. This was by far the company-favorite solution."
Abed Malak
Senior Project Manager
Pricing
Below you’ll find pricing for our platform, with emphasis on the Popular features included.
Core
Essential marketing, sales, customer service, content, and operations software
$50
/
month
per seat
- CRM
- Contact Management
- Meeting Scheduler
- Online Form Builder
- Chat Widgets
- CMS tools & Blog Software
- AI Content Writer
- AI Social Caption Generator
- AI-Powered Email
- Business Card Scanner
- App Marketplace
- Automation
- AI Summarization
- AI-Powered Quotes
- Commerce Tools
- Reputation Management
- Social Media Management
Pro
Comprehensive marketing, sales, customer service, content, and operations software
$200
/
month
per seat
- Everything in Core
- Campaigns
- Audience Segments
- Ad Tracking and Management
- Ads Agent
- Content Agent
- Content Remix
- Content Personalization
- Content Repurposing Software
- Chatbot Builder Software
- AI Guided Selling
- CPQ Software
- Call Tracking
- Cloud Storage Integrations
- Business Insights
- Automated Customer Service
- Communities
- Courses & Certificates
- Commerce Reporting Analytics Suite
Core
Essential marketing, sales, customer service, content, and operations software
$50
/
month
per seat
- CRM
- Contact Management
- Meeting Scheduler
- Online Form Builder
- Chat Widgets
- CMS tools & Blog Software
- AI Content Writer
- AI Social Caption Generator
- AI-Powered Email
- Business Card Scanner
- App Marketplace
- Automation
- AI Summarization
- AI-Powered Quotes
- Commerce Tools
- Reputation Management
- Social Media Management
Pro
Comprehensive marketing, sales, customer service, content, and operations software
$200
/
month
per seat
- Everything in Core
- Campaigns
- Audience Segments
- Ad Tracking and Management
- Ads Agent
- Content Agent
- Content Remix
- Content Personalization
- Content Repurposing Software
- Chatbot Builder Software
- AI Guided Selling
- CPQ Software
- Call Tracking
- Cloud Storage Integrations
- Business Insights
- Automated Customer Service
- Communities
- Courses & Certificates
- Commerce Reporting Analytics Suite
Enterprise
Our most powerful marketing, sales, customer service, content, & operations software
$450
/
month
per seat
- Everything in Pro
- ABM Software
- Advanced Marketing Reporting
- Centralized Audit Log
- HIPAA Compliance
- Advanced Routing
- Deal Splits
- Conversational Intelligence
- Conditional SLAs
- Predictive Lead Scoring
- Custom Goals
- Journey Report
- Journey Automation
- Multi-Touch Revenue Attribution
- Lookalike Lists
- Interactive Voice Response
- Event Visualizer
- Content Sync
- Sensitive Data Protection
- Cloud Data Integrations
- Organize Teams
- Custom Objects
- Role-Based Permissions
- Multi-Account Management
It's already easy to use. But we’re still here for you.
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24/7 Support
Our award-winning support team is available 24/7 to answer technical questions. Core customers get email and live chat support.
Onboarding
Get started fast with intuitive onboarding that guides you step by step and offers tailored templates to customize your CRM for your industry.
Education
From blog posts to online courses and certifications at HoopAI Academy, you’ll find everything you need to master the software and industry best practices as you grow.
Voted # 1 in 14 reports
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900+ app integrations
Frequently asked questions
Grow your business better
Get started with the all-in-one platform that’s easy to use and fast to drive results.