How do Hoop's CRM-powered Payments simplify the customer buying process?
Hoop's Payments feature transforms how you generate revenue by integrating payment collection directly into your customer relationship management (CRM) system. It enables you to quickly create branded checkout links without any coding.
These links can be shared instantly across multiple channels like email, quotes, or chat, significantly reducing friction in the sales cycle. Customers experience fast, secure, and mobile-friendly checkout pages, which boosts conversion rates from the proposal stage to final purchase. The system handles all transaction details and automatically syncs them to contacts and deals.
Is complex setup required to start accepting payments with Hoop?
No, setup is designed to be straightforward and fast, requiring no code to launch a secure checkout process. You can start generating revenue almost immediately once you have defined your products and pricing within the Hoop platform. The feature allows you to set the price and cadence for one-time or subscription billing.
You simply:
- Add products and set prices.
- Generate the secure checkout link.
- Share the link via email, quotes, or embedding on pages.
This minimal setup means sales teams can quickly turn customer intent into successful transactions, improving time to value.
What types of payment methods can I accept through the checkout links?
The Payments feature supports a variety of flexible payment methods to ensure a frictionless checkout experience for your customers globally. By offering diverse options, Hoop helps minimize cart abandonment and speed up conversion.
Customers can use standard methods like cards, and where available, they can also utilize bank transfers and digital wallet options. The checkout pages present clear summaries, including taxes and totals, which builds trust before the payment is processed.
How does the payments data integrate with my existing CRM records in Hoop?
All commerce data is automatically synced to your core CRM records within the Hoop platform, providing end-to-end visibility and unified reporting. This includes payments, refunds, and renewals, attaching directly to the corresponding contact and deal timelines.
This tight integration is vital for business operations because it allows you to automate critical post-sale processes, such as:
- Kicking off fulfillment workflows upon successful payment.
- Initiating customer onboarding processes.
- Triggering renewal workflows or alerts for failed payments.
This seamless data flow ensures accurate records and automates tedious manual tasks.
Can I manage recurring subscriptions and process refunds within the platform?
Yes, Hoop's Payments feature fully supports both one-time and recurring payments. You can set the terms for subscriptions, automate renewal billing, and manage any mid-cycle changes or prorations necessary. This capability is essential for businesses relying on recurring revenue models.
Furthermore, the feature provides robust tools for financial reconciliation. You can track and reconcile refunds easily alongside the original payment records. This detailed tracking ensures accurate financial reporting and provides a clear audit trail for all transactions.
Which Hoop pricing plans include access to the Payments feature?
The Payments feature is available across multiple Hoop pricing tiers to accommodate businesses of various sizes and needs. This ensures that even growing organizations can leverage CRM-powered payment capabilities for improved sales efficiency.
The feature is accessible on the following plans:
This wide availability means most users can immediately transform their customers' buying experience with natively built tools for handling transactions, reporting revenue, and integrating commerce data.