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Send at the best time for every campaign
Hoop Smart Send analyzes 60‑day open, click and event patterns to recommend the best send time per campaign so you lift engagement without guesswork.

Send at the best time for every campaign
Hoop Smart Send analyzes 60‑day open, click and event patterns to recommend the best send time per campaign so you lift engagement without guesswork.

Send at the best time for every campaign


Stop guessing send times
Use Smart Send in the Send & Schedule flow to get a data-backed recommendation based on your audience’s last 60 days of opens, clicks and events.
Use Smart Send in the Send & Schedule flow to get a data-backed recommendation based on your audience’s last 60 days of opens, clicks and events.
How it works
- Hoop analyzes the last 60 days of opens, clicks, and key events for your audience.
- It recommends a best time per campaign using engagement patterns and recency.
- Recommendations appear in the Send & Schedule screen with a clear rationale.
- Hoop analyzes the last 60 days of opens, clicks, and key events for your audience.
- It recommends a best time per campaign using engagement patterns and recency.
- Recommendations appear in the Send & Schedule screen with a clear rationale.

Use it in Email Builder
- Create your campaign in Marketing → Email Builder.
- Click Send or Schedule and select Smart Send.
- Fill the fields and click Get Recommendation to preview timing.
- Create your campaign in Marketing → Email Builder.
- Click Send or Schedule and select Smart Send.
- Fill the fields and click Get Recommendation to preview timing.

Prove the impact
Enhanced analytics show engagement lift compared to location averages so you can quantify how Smart Send improves opens and clicks.
Enhanced analytics show engagement lift compared to location averages so you can quantify how Smart Send improves opens and clicks.

Keep full control
Use Smart Send or override with a custom time whenever needed. The flow stays unified, so teams adopt it without extra setup.
Use Smart Send or override with a custom time whenever needed. The flow stays unified, so teams adopt it without extra setup.




Frequently asked questions
What data does Smart Send use?
Hoop looks at opens, clicks, and tracked events from the last 60 days for the audience tied to your campaign. Data is aggregated for timing only.
Can I override the recommendation?
Yes. You can pick any custom time. Smart Send simply adds a data-backed option in the same Send & Schedule flow.
Does this change my audience or content?
No. Smart Send does not alter recipients or message content. It only recommends the send time.
Where do I see the results?
Post-send analytics show open and click lift compared to location averages so you can assess impact quickly.
Which plans include Smart Send?
Smart Send is available with Hoop email features on supported plans. Contact Hoop for plan availability and limits.
Is my data secure?
Timing models use aggregated engagement data. Hoop enforces permissions and security controls across data access.
Related features

Email AI

Email AI

Email AI
On-brand emails at speed
Generate complete emails with copy, images, and layouts matched to your brand board.

Get a full template
Receive subjects, preview text, and content in one go.

Add images instantly
Bring your emails to life with AI visuals you can adjust.

Use your layouts
Provide structures you like and AI will follow them.

On-brand emails at speed
Generate complete emails with copy, images, and layouts matched to your brand board.

Get a full template
Receive subjects, preview text, and content in one go.

Add images instantly
Bring your emails to life with AI visuals you can adjust.

Use your layouts
Provide structures you like and AI will follow them.


Email Marketing

Email Marketing

Email Marketing
Send smarter emails. Automatically.
Turn manual campaigns into always-on journeys that react to each customer’s behavior. Use an intuitive builder, rich segmentation, and AI assistance to deliver the right message at the right time—no code required.

Automate personalized emails that drive revenue.
Replace one-off blasts with lifecycle programs that welcome, nurture, upsell, and win back customers. A unified CRM powers precise targeting and timing, while AI helps draft, optimize, and summarize so your team moves faster with better results.

Design automations in minutes
- Drag-and-drop journey builder for sequences, branches, delays, and goals.
- Trigger on form submissions, page views, purchases, events, in-app actions, or CRM updates.
- Use if/then logic, wait steps, throttling, and exit conditions to control flow.
- Reusable templates for welcomes, onboarding, renewals, re-engagement, and more.
- Library of tested actions: send email, update property, add to list, notify rep, create task, webhooks.

Personalize every message
Dynamic content
Show different blocks, images, and offers per segment, lifecycle, or behavior.
Audience targeting
Build segments from CRM fields, events, geography, device, engagement, and custom properties.
AI assistance
Generate subject lines, draft copy, summarize replies, and recommend next steps to increase relevance.
Tokens & multilingual
Insert contact, account, and product tokens and localize templates to match language and locale.

Optimize deliverability and performance

Prove impact with CRM data

Send smarter emails. Automatically.
Turn manual campaigns into always-on journeys that react to each customer’s behavior. Use an intuitive builder, rich segmentation, and AI assistance to deliver the right message at the right time—no code required.

Automate personalized emails that drive revenue.
Replace one-off blasts with lifecycle programs that welcome, nurture, upsell, and win back customers. A unified CRM powers precise targeting and timing, while AI helps draft, optimize, and summarize so your team moves faster with better results.

Design automations in minutes
- Drag-and-drop journey builder for sequences, branches, delays, and goals.
- Trigger on form submissions, page views, purchases, events, in-app actions, or CRM updates.
- Use if/then logic, wait steps, throttling, and exit conditions to control flow.
- Reusable templates for welcomes, onboarding, renewals, re-engagement, and more.
- Library of tested actions: send email, update property, add to list, notify rep, create task, webhooks.

Personalize every message
Dynamic content
Show different blocks, images, and offers per segment, lifecycle, or behavior.
Audience targeting
Build segments from CRM fields, events, geography, device, engagement, and custom properties.
AI assistance
Generate subject lines, draft copy, summarize replies, and recommend next steps to increase relevance.
Tokens & multilingual
Insert contact, account, and product tokens and localize templates to match language and locale.

Optimize deliverability and performance

Prove impact with CRM data


Campaigns

Campaigns

Campaigns
Run aligned, ROI-proven campaigns in one place.
Build, manage, and collaborate on campaigns from a single workspace. Keep teams in sync, streamline execution with tasks and calendars, and measure impact with real-time insights connected to your CRM data.

Manage all your campaigns in one place.
Campaigns are a key growth accelerator, but they require alignment across teams and channels. Hoop centralizes planning, collaboration, and reporting so you can engage audiences with one powerful voice and deliver results that matter.

Align teams around every campaign component.
- Unite sales and marketing across channels to avoid siloed execution.
- Give customers a consistent experience that reduces friction along their journey.
- Drive outcomes that map to goals with clear ownership and shared context.

Enjoy effortless collaboration.
Tasks and checklists
Create tasks to keep campaign work moving and on track.
Comments with context
Collaborate where work happens to reduce tool switching.
Shared calendar
Plan timelines and launches in one place so everyone stays aligned.

Access real-time, unified campaign reporting.

Stay on track from plan to impact

Run aligned, ROI-proven campaigns in one place.
Build, manage, and collaborate on campaigns from a single workspace. Keep teams in sync, streamline execution with tasks and calendars, and measure impact with real-time insights connected to your CRM data.

Manage all your campaigns in one place.
Campaigns are a key growth accelerator, but they require alignment across teams and channels. Hoop centralizes planning, collaboration, and reporting so you can engage audiences with one powerful voice and deliver results that matter.

Align teams around every campaign component.
- Unite sales and marketing across channels to avoid siloed execution.
- Give customers a consistent experience that reduces friction along their journey.
- Drive outcomes that map to goals with clear ownership and shared context.

Enjoy effortless collaboration.
Tasks and checklists
Create tasks to keep campaign work moving and on track.
Comments with context
Collaborate where work happens to reduce tool switching.
Shared calendar
Plan timelines and launches in one place so everyone stays aligned.

Access real-time, unified campaign reporting.

Stay on track from plan to impact


Newsletter Builder

Newsletter Builder

Newsletter Builder
Build and send beautiful newsletters
Design polished newsletters in minutes, personalize every send with CRM data, and learn what works with clear reporting. Launch quickly without code or design resources.

Create, personalize, and optimize newsletters from one place.
Start from tested templates and a visual editor. Use CRM segments and personalization tokens to tailor content, then measure opens, clicks, and conversions to improve each send.

Design fast
- Drag-and-drop editor with text, image, button, spacer, and layout modules.
- Template library with brandable headers, footers, and color styles.
- Responsive emails that render cleanly across devices and clients.
- Inbox and mobile previews with test sends before publishing.

Personalize at scale
CRM-powered targeting
Send to segments built from lifecycle stage, purchase history, interests, and engagement so each newsletter stays relevant.
Tokens and dynamic content
Insert names, company details, product recommendations, and localized blocks per language or region.
Preference management
Respect subscription types, let readers choose topics and frequency, and sync preferences to the CRM.

Grow and nurture your audience

Measure what works

Build and send beautiful newsletters
Design polished newsletters in minutes, personalize every send with CRM data, and learn what works with clear reporting. Launch quickly without code or design resources.

Create, personalize, and optimize newsletters from one place.
Start from tested templates and a visual editor. Use CRM segments and personalization tokens to tailor content, then measure opens, clicks, and conversions to improve each send.

Design fast
- Drag-and-drop editor with text, image, button, spacer, and layout modules.
- Template library with brandable headers, footers, and color styles.
- Responsive emails that render cleanly across devices and clients.
- Inbox and mobile previews with test sends before publishing.

Personalize at scale
CRM-powered targeting
Send to segments built from lifecycle stage, purchase history, interests, and engagement so each newsletter stays relevant.
Tokens and dynamic content
Insert names, company details, product recommendations, and localized blocks per language or region.
Preference management
Respect subscription types, let readers choose topics and frequency, and sync preferences to the CRM.

Grow and nurture your audience

Measure what works


AI-Powered Emails

AI-Powered Emails

AI-Powered Emails
AI-powered email turns manual work into strategic value.
Forget everything you know about email creation. AI handles the heavy lifting - generating audiences, personalizing content, and optimizing delivery - while you focus on strategy. This is a new way to engage and convert customers using unified CRM data and AI-driven insights.

Intuitive tools simplify content creation.
Go from idea to inbox in minutes. Tell AI what you want to say and get complete branded email drafts, including the template, subject line, body copy, and imagery. Already have a design from another platform? AI recreates it in Hoop without rebuilding from scratch.

Personalization at scale
No coding skills needed. Move beyond basic merge tags to true 1:1 personalization using unified CRM data. Each email transforms based on the recipient, pulling contact and company properties such as demographics, industries, and other stored fields to create entirely tailored messages.

Data-driven insights that guide every send
AI predicts which contacts will engage and recommends optimal send times for each recipient to protect deliverability. After each send, instant summaries highlight anomalies, show what is working, and suggest what to change - no spreadsheet analysis required.

Generate branded emails instantly

Maximize engagement

AI-powered email turns manual work into strategic value.
Forget everything you know about email creation. AI handles the heavy lifting - generating audiences, personalizing content, and optimizing delivery - while you focus on strategy. This is a new way to engage and convert customers using unified CRM data and AI-driven insights.

Intuitive tools simplify content creation.
Go from idea to inbox in minutes. Tell AI what you want to say and get complete branded email drafts, including the template, subject line, body copy, and imagery. Already have a design from another platform? AI recreates it in Hoop without rebuilding from scratch.

Personalization at scale
No coding skills needed. Move beyond basic merge tags to true 1:1 personalization using unified CRM data. Each email transforms based on the recipient, pulling contact and company properties such as demographics, industries, and other stored fields to create entirely tailored messages.

Data-driven insights that guide every send
AI predicts which contacts will engage and recommends optimal send times for each recipient to protect deliverability. After each send, instant summaries highlight anomalies, show what is working, and suggest what to change - no spreadsheet analysis required.

Generate branded emails instantly

Maximize engagement


Email Scheduling

Email Scheduling

Email Scheduling
Send at the moment that matters.
Line up one-to-one emails or sequence steps and deliver by recipient time zone. Scheduled sends track and log like any other message so you can measure impact.

Timing that boosts replies.
Schedule specific dates and times, then monitor opens and clicks to refine cadence—without being at your keyboard.

Work ahead
- Prepare a week of follow-ups in one sitting.
- Reschedule or cancel before send with a click.
- Pair with templates and tokens for relevance at scale.

Respect time zones
Send during local business hours to improve visibility and outcomes, and avoid off-hours to protect deliverability and goodwill.

Track results

Coordinate teams

Send at the moment that matters.
Line up one-to-one emails or sequence steps and deliver by recipient time zone. Scheduled sends track and log like any other message so you can measure impact.

Timing that boosts replies.
Schedule specific dates and times, then monitor opens and clicks to refine cadence—without being at your keyboard.

Work ahead
- Prepare a week of follow-ups in one sitting.
- Reschedule or cancel before send with a click.
- Pair with templates and tokens for relevance at scale.

Respect time zones
Send during local business hours to improve visibility and outcomes, and avoid off-hours to protect deliverability and goodwill.

Track results

Coordinate teams

Ready to take Hoop for a spin?
Customize your Hoop with intuitive onboarding, get tips for using it right alongside your tools, and let the Copilot automate work.
With powerful AI, tools, and automation built in, you’ll accomplish more in less time — without increasing headcount.
With all your software on one platform, you don’t have to stitch together multiple tools to get the job done.
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