What are Price Lists & Contracts and who uses them?
Price Lists & Contracts is a feature on the Hoop platform designed to centralize and govern complex B2B pricing agreements. It eliminates the need for disparate spreadsheets, ensuring consistency across all selling channels. This system manages customer-specific pricing, various tiers, validity windows, and rebate structures.
It is intended for sales teams, e-commerce managers, finance controllers, and operations personnel who need to quote with confidence, maintain margin integrity, and ensure that negotiated pricing is accurately applied to the right buyers at the right time. By codifying B2B agreements, Hoop helps prevent pricing leakage and streamlines the quote-to-cash process.
How does this feature ensure pricing consistency across channels?
The system works by allowing users to define pricing rules once and then apply them universally across all selling touchpoints. This approach treats contract pricing as a product itself, ensuring that whether a customer is interacting with an inside sales rep, a self-service portal, a marketplace, or receiving a field quote, they see the correct negotiated price.
Key components include catalog rules and constraints that define specific pricing behaviors:
- Tier breaks, bundles, and mix-and-match logic for complex arrangements.
- Minimum Order Quantities (MOQs) and minimum increments, including pack sizes.
- Index-based price adjustments based on factors like commodity costs or foreign exchange rates.
Can sales representatives override pricing and what visibility is available?
Yes, sales representatives can override pricing, but this action is subject to guardrails and tiered approvals to protect margins. Every override is fully auditable, providing a complete history for governance and compliance. The platform offers extensive controls and visibility to manage these processes.
Hoop ensures that sensitive commercial terms remain secure through selective display features. Negotiated pricing is only exposed to authorized buyers and sales representatives, maintaining the integrity of individual agreements and preventing unauthorized access to special terms. Approval workflows are configured with thresholds by product family and region, ensuring necessary oversight before prices are published.
How are rebates and settlements managed within the platform?
Rebates and settlements are systematically managed through dedicated workflows that track accruals and facilitate accurate payouts. This ensures B2B agreements regarding performance incentives are fulfilled accurately and efficiently. The platform handles the complete cycle, from initial tracking to final settlement.
The system supports detailed processes for:
- Accrual tracking, managing claims workflows, and dispute resolution.
- Quarterly settlements, typically facilitated through automated credit memos.
- Managing partner eligibility and ensuring proper enrollment in specific programs.
These features reduce manual effort and significantly decrease the risk of errors associated with complex financial reconciliations, solidifying trust in the Hoop platform.
What kind of analytics and governance insights does this feature provide?
The Price Lists & Contracts feature offers robust analytics to give you full governance over your pricing performance. These insights are crucial for identifying profit leakage and optimizing future pricing strategies.
Key analytical views include:
- Price waterfalls, which visually track margin erosion and show where pricing leakage is occurring.
- Win-rate and margin views, which provide actionable data to inform your next renewal cycle and refine contract terms.
- Audit trails for all approvals and pricing changes, guaranteeing accountability.
Using this data, businesses on Hoop can continuously refine their B2B pricing models, ensuring they maintain competitiveness while maximizing profitability.
How quickly can we import our legacy price books into Hoop?
Hoop facilitates the import of existing legacy price books through multiple flexible methods to accelerate your time to value. The fastest way is typically uploading price data via CSV files. Alternatively, direct connection to your existing ERP system is supported for seamless data transfer.
During the import process, advanced mapping tools automatically surface any conflicts or inconsistencies within your legacy data before any prices are published live on the platform. This proactive conflict detection minimizes disruption and ensures a clean transition to managing your B2B pricing with Hoop.
Does the platform address potential multi-currency rounding issues?
Yes, the Hoop platform is designed with international commerce in mind and provides specific functionality to manage multi-currency rounding effectively. This is crucial for maintaining both financial accuracy and buyer trust.
The system allows you to define rounding rules to:
- Round prices to buyer-friendly increments, improving perceived value.
- Protect specific ending digits, enabling the use of psychological pricing strategies (e.g., prices ending in .99).
These rounding capabilities ensure that global transactions are executed consistently while adhering to local market expectations and your established pricing strategies.
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