CRM
Organize Teams

Mirror your org structure in your CRM

Mirror your org structure in your CRM

Create team hierarchies that match how you operate. Improve focus with clear ownership, scoped visibility, and reporting that rolls up naturally.</p>

CRM
Organize Teams

Mirror your org structure in your CRM

Mirror your org structure in your CRM

Create team hierarchies that match how you operate. Improve focus with clear ownership, scoped visibility, and reporting that rolls up naturally.</p>

CRM
Organize Teams

Mirror your org structure in your CRM

Mirror your org structure in your CRM

Create team hierarchies that match how you operate. Improve focus with clear ownership, scoped visibility, and reporting that rolls up naturally.</p>
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Design for clarity

Short question goes here

Group users into teams and sub-teams that reflect territories and functions. Route records automatically based on rules so work lands with the right people.

Work the way your org works

Short question goes here
  • Assign default owners by region or segment.
  • Filter views and queues by team scope.
  • Share assets to teams without overexposure.
A clean dashboard showing real-time service reports: rep productivity, CSAT scores, and support efficiency metrics, with easy-to-read graphs.

Manage at scale

Short question goes here

Provision roles and permissions in bulk. Use templates for consistent setup across new teams and markets.

A dashboard showing various rep productivity metrics like average time to close tickets, chat response times, and ticket volume.

Roll-up visibility

Short question goes here

Reporting

See performance by team and up the hierarchy.

Coaching

Spot activity gaps and intervene early.

Capacity

Balance workloads across queues and owners.

A dashboard displaying customer insights: knowledge base usage, chat wait times, CSAT scores, and engagement trends.

Govern without friction

Short question goes here
  • Limit record access to “teams only.”
  • Restrict exports by role and scope.
  • Audit changes to team membership.
A dashboard showing customer interactions, response times, and CSAT scores with charts and graphs for easy monitoring and efficiency insights.

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Frequently asked questions

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