Service
Mobile Inbox

Support on the go without missing a beat

Stay connected to customers wherever you are. The mobile inbox brings email, live chat, and messaging channels together so you can reply fast, assign owners, and keep work moving with one tap.
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A mobile screen showing a unified inbox with email, chat, and messaging threads, enabling quick replies and assignments on the go.

Conversations in your pocket

Handle incoming messages, view timelines, and take action from your phone. Switch channels, add notes, and keep the thread linked to the right records for a seamless handoff later on desktop.

Reply anywhere customers reach out

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  • Respond to email and website chat in one inbox.
  • Support messaging channels alongside your conversations workspace.
  • Keep context by viewing contact details, recent activity, and past tickets.
A phone showing a clean mobile inbox with email, live chat, and messaging conversations, ready for quick replies and assignments.

Work as a team from your phone

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Assign owners, @mention teammates, and leave internal notes to coordinate responses. Move conversations between teams or escalate when more expertise is needed.

A mobile inbox showing conversations with @mentions, assigned owners, and internal notes for team collaboration.

Stay organized with CRM context

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Customer timeline

See recent emails, pages viewed, and open deals before replying.

Saved replies and KB

Insert approved snippets and article links to answer consistently.

Create tickets

Open a ticket from a conversation and set priority, pipeline, and SLA targets.

A clean CRM inbox with a customer timeline, showing emails, viewed pages, and open deals, plus quick access to saved replies and ticket creation.

Never miss a moment with notifications

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  • Push alerts for new messages, mentions, and assignments.
  • Snooze or mute conversations to focus when needed.
  • Filter by status, assignee, or channel to work your queue efficiently.
An inbox or messaging screen with pop-up notifications for new messages, mentions, and assignments, showing options to snooze or filter conversations.

Have a question for our sales team?

Give us a call and we'll walk you through it.

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Frequently asked questions

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