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Control paths, timing, and outcomes
Define branches, delays, retries, and fallbacks so your agent behaves predictably in every scenario.

Control paths, timing, and outcomes
Define branches, delays, retries, and fallbacks so your agent behaves predictably in every scenario.

Control paths, timing, and outcomes


Make complex logic simple
Use visual conditions and timing tools to design resilient, human‑readable flows that scale.
Use visual conditions and timing tools to design resilient, human‑readable flows that scale.
Branch with confidence
Use edge conditions to route paths based on variables, user input, or events so every scenario is covered.
Use edge conditions to route paths based on variables, user input, or events so every scenario is covered.

Control timing
Delays, windows, and throttles keep experiences timely without over-messaging or API limits.
Delays, windows, and throttles keep experiences timely without over-messaging or API limits.

Handle errors
Define retries, fallbacks, and merges to recover gracefully and keep workflows moving.
Define retries, fallbacks, and merges to recover gracefully and keep workflows moving.

Ship production-grade flows
- If/else branches and delays
- Merges and retries
- Integration steps for APIs and tools
- If/else branches and delays
- Merges and retries
- Integration steps for APIs and tools




Frequently asked questions
Can I reference variables in conditions?
Yes. Use runtime variables to evaluate branches and personalize responses.
How do I prevent loops?
Set max attempts and tracked states; the canvas visually highlights potential loops during validation.
Related features

Workflows

Workflows

Workflows
Orchestrate your customer journey.
Build workflows that enroll records based on triggers, branch on conditions, and execute actions that keep teams aligned and customers engaged.

Automation that scales with you.
Start with templated flows, then add branches, delays, and if/then logic to model real processes—no code required.

Powerful enrollment
- Trigger on property changes, form submits, stage moves, or events.
- Re-enrollment controls to prevent loops.
- Lists and segments to target precisely.

Actions that get work done
CRM updates
Create tasks, set owners, and modify fields.
Messaging
Send emails, posts, or handoffs to other tools.
Data ops
Copy, format, and calculate properties reliably.

Branching and timing

Testing and governance

Orchestrate your customer journey.
Build workflows that enroll records based on triggers, branch on conditions, and execute actions that keep teams aligned and customers engaged.

Automation that scales with you.
Start with templated flows, then add branches, delays, and if/then logic to model real processes—no code required.

Powerful enrollment
- Trigger on property changes, form submits, stage moves, or events.
- Re-enrollment controls to prevent loops.
- Lists and segments to target precisely.

Actions that get work done
CRM updates
Create tasks, set owners, and modify fields.
Messaging
Send emails, posts, or handoffs to other tools.
Data ops
Copy, format, and calculate properties reliably.

Branching and timing

Testing and governance


Automation

Automation

Automation
Set your marketing on autopilot
Build powerful workflows that use your CRM data to trigger emails, update records, score leads, and orchestrate cross-channel journeys. Scale personalization and save hours so teams focus on strategy, not busywork.

Automate campaigns and journeys with CRM context.
Design automation once and let it run reliably. Use behaviors, lifecycle changes, and deal activity to tailor every step without manual effort or spreadsheets.

Build workflows fast
- Drag-and-drop editor for actions, delays, branches, and goals.
- Triggers from form fills, page views, list joins, and property updates.
- Re-enrollment and suppression to prevent over-messaging.

Personalize and segment at scale
Target precisely with granular filters and dynamic lists. Insert tokens, conditional content, and smart send times so every email, ad, and message fits the moment.

Orchestrate complete journeys

Measure and improve

Set your marketing on autopilot
Build powerful workflows that use your CRM data to trigger emails, update records, score leads, and orchestrate cross-channel journeys. Scale personalization and save hours so teams focus on strategy, not busywork.

Automate campaigns and journeys with CRM context.
Design automation once and let it run reliably. Use behaviors, lifecycle changes, and deal activity to tailor every step without manual effort or spreadsheets.

Build workflows fast
- Drag-and-drop editor for actions, delays, branches, and goals.
- Triggers from form fills, page views, list joins, and property updates.
- Re-enrollment and suppression to prevent over-messaging.

Personalize and segment at scale
Target precisely with granular filters and dynamic lists. Insert tokens, conditional content, and smart send times so every email, ad, and message fits the moment.

Orchestrate complete journeys

Measure and improve


Workflow AI Builder

Workflow AI Builder

Workflow AI Builder
From plain language to production workflows
Design entire automations by describing them. Then refine with conversational edits or precise point-and-edit.

Generate the full flow
Triggers, actions, waits, and branching logic come ready to run.

Edit by conversation
Ask for changes in natural language to update your workflow quickly.

Point and edit
Select steps to update only specific parts of a complex flow.

From plain language to production workflows
Design entire automations by describing them. Then refine with conversational edits or precise point-and-edit.

Generate the full flow
Triggers, actions, waits, and branching logic come ready to run.

Edit by conversation
Ask for changes in natural language to update your workflow quickly.

Point and edit
Select steps to update only specific parts of a complex flow.


Integrated Tool Actions in Workflows

Integrated Tool Actions in Workflows

Integrated Tool Actions in Workflows

Tool Nodes

Tool Nodes

Tool Nodes

Marketing Automation

Marketing Automation

Marketing Automation
Automate growth across the customer journey
Design multistep journeys that react to behavior across email, SMS, chat, ads, and your app. Use data and AI to personalize at scale, then prove impact with attribution connected to your CRM.

Build, personalize, and optimize end-to-end automation.
Replace manual tasks with always-on programs for acquisition, onboarding, expansion, and retention. Connect your stack, trigger from real-time events, and coordinate channels with governance to keep everything on-brand.

Build journeys visually
- Drag-and-drop flows with branches, goals, delays, and exit criteria.
- Triggers from forms, events, product usage, deals, tickets, and webhooks.
- Actions: send, update fields, score, notify, create tasks, and sync lists.
- Reusable templates for welcomes, trials, renewals, and win-backs.

Personalize with data and AI
Rich segmentation
Combine demographics, behavior, and firmographics with event and custom properties.
Dynamic content
Alter offers, blocks, and paths per persona, lifecycle, or account tier.
AI assistance
Draft copy, summarize signals, recommend next steps, and forecast outcomes.

Measure impact

Govern and scale

Automate growth across the customer journey
Design multistep journeys that react to behavior across email, SMS, chat, ads, and your app. Use data and AI to personalize at scale, then prove impact with attribution connected to your CRM.

Build, personalize, and optimize end-to-end automation.
Replace manual tasks with always-on programs for acquisition, onboarding, expansion, and retention. Connect your stack, trigger from real-time events, and coordinate channels with governance to keep everything on-brand.

Build journeys visually
- Drag-and-drop flows with branches, goals, delays, and exit criteria.
- Triggers from forms, events, product usage, deals, tickets, and webhooks.
- Actions: send, update fields, score, notify, create tasks, and sync lists.
- Reusable templates for welcomes, trials, renewals, and win-backs.

Personalize with data and AI
Rich segmentation
Combine demographics, behavior, and firmographics with event and custom properties.
Dynamic content
Alter offers, blocks, and paths per persona, lifecycle, or account tier.
AI assistance
Draft copy, summarize signals, recommend next steps, and forecast outcomes.

Measure impact

Govern and scale

Ready to take Hoop for a spin?
Customize your Hoop with intuitive onboarding, get tips for using it right alongside your tools, and let the Copilot automate work.
With powerful AI, tools, and automation built in, you’ll accomplish more in less time — without increasing headcount.
With all your software on one platform, you don’t have to stitch together multiple tools to get the job done.
Get started with
a 14-day free trial
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