Customer Success Programs
Explore our business growth programs, made to help you grow faster.
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Orchestrate every step of the journey
Map paths across email, SMS, ads, chat, and your site. Trigger next-best actions in real time and measure which touchpoints drive conversions and revenue.
Build and optimize end-to-end journeys.
Use a visual builder to connect triggers, branches, and actions. Personalize paths by audience and behavior, then analyze drop-offs and wins to iterate quickly.
Design visually
- Drag-and-drop steps with goals and exits.
- Event-based triggers from CRM and product usage.
- If/then branches for tailored paths and pacing.
Personalize each step
Swap content, timing, and channels by segment and context to keep every touchpoint relevant. Coordinate ads, email, chat, and in-app messages with frequency controls.
Prove ROI
- Journey analytics with path performance and drop-off points.
- Revenue attribution for touchpoints across the journey.
- Experimentation to compare variations and lift.
Govern at scale
Roles, approvals, templates, and versioning enable safe collaboration across teams while standardizing best practices.
Have a question for our sales team?
Give us a call and we'll walk you through it.
Frequently asked questions
Related features
Campaigns
View, manage, and act on campaign priorities directly within your marketing software.
Pathfinder
Analyze your customer journey data to pinpoint where visitors are ready to convert, so you can place the right touchpoints at the moments that matter most.
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Pathfinder
Turn interactions into insight.
Customer journey analytics let you see which touchpoints attract, convert, and retain customers. Track contacts, deals, and tickets through every stage and measure conversion rates with precision.
Map and measure the customer journey.
Journey reports reveal how contacts and deals move across stages, showing where customers engage and where they drop off. Use insights to optimize touchpoints and accelerate growth.
Build reports your way
- Create journey reports from sample templates or start from scratch.
- Measure journeys across contacts, deals, or tickets.
- Add up to 15 stages and 15 steps with clear event tracking.
- Analyze up to 5 years of data and 20 million unique events.
Discover what really drives conversions
Stage Analysis
Identify which touchpoints generate the most conversions.
Top Events
Highlight the most common actions customers take at each stage.
Conversion Paths
See how leads progress from visits to meetings and deals.
Accelerate with Pathfinder (BETA)
Customize and act with confidence
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