Sales
Call Tracking

Make and track every call in Hoop

Place and receive calls from your browser or mobile device, auto-log outcomes to your CRM, and use AI-assisted note-taking and conversation intelligence to sell and support more effectively.
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A clean UI with an active call screen, call log, and AI-powered notes, all within a CRM dashboard.

Support and sell more efficiently.

Reps spend their day on the phone and can lose track of priorities. With call tracking, you can route inbound calls, start or forward calls from mobile, and capture actionable insights with AI-powered conversation intelligence—so every call advances the relationship.

Automate outbound with a power dialer

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  • Queue calls directly from the CRM and move through lists quickly.
  • Validate numbers and connect automatically to reduce manual steps.
  • Drop voicemails in one click; skip or pause as needed.
  • Capture outcomes automatically with built-in logging and disposition tracking.
A browser-based call dashboard showing active calls, CRM logs, and AI-powered conversation insights.

Transcribe and summarize with AI

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Real-time transcription

Eliminate manual note-taking with live transcripts captured during the call.

Instant, editable summaries

Generate summaries with clear action items and log them to the CRM for easy access.

Embedded AI assistance

Chat with AI during or after the call to surface insights and identify next steps.

A screen showing a meeting transcript with AI-generated summaries and action items, plus a chat interface for AI assistance.

Coach smarter with conversation intelligence

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  • Searchable transcripts give managers visibility for targeted coaching.
  • Real-time call insights help reps adjust in the moment.
  • No more scattered notes or missed follow-ups—everything lives in the CRM.
A dashboard showing call transcripts with highlighted real-time insights for coaching reps, notes, and follow-ups.

Manage complex calling at scale

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  • Inbound calling with routing based on customer preferences.
  • Simultaneous ringing for support teams to reduce wait times.
  • IVR calling trees to streamline how customers reach the right team.
  • Use Hoop phone numbers to make and receive calls wherever you work.
A dashboard showing call routing options, IVR trees, and simultaneous ringing settings for managing customer calls at scale.

Have a question for our sales team?

Give us a call and we'll walk you through it.

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Frequently asked questions

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Related features

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Call Software

Make calls efficiently with a power dialer, voicemail drops, and CRM logging for your most important conversations.
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Conversation Intelligence

Bring the voice of the customer into your CRM and provide better coaching.

Call Logging App

Save time and take better notes by logging calls and details directly into your Hoop CRM.
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CRM

Unify all your customer data in one AI-powered CRM database that connects all your Hoop tools.

VoIP Software

Make calls from inside Hoop and enjoy automated call recording and logging.
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Dashboards and Reporting

Empower your team with insights from expert-level analytics, backed by easy-to-use reporting tools.
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