September 10, 2025

Managing nationwide yacht services with AI assistance

239%

Lead Volume Increase

450%

Faster Response Time

82%

On‑time Completion

239%

Lead Volume Increase

450%

Faster Response Time

82%

On‑time Completion

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When a captain radios in with a flickering radar or a last-minute charter request, the Ebhar crew needs more than a shared inbox. Hoop gives them a single, calm dashboard where owners, dispatchers, and partner marinas see the same plan—no matter how choppy the day feels.

Replies in minutes: Owners receive a game plan before their coffee cools.
Jobs booked twice as fast: The right technician, marina slot, and checklist align automatically.
Invoices without surprises: Deposits, parts, and approvals stay in one conversation.
Partners on pace: Every SLA and inspection threshold is tracked in real time.

Service director walking through a maintenance plan with the team

Dispatcher coordinating marina partners from a Hoop console

" Customers finally see clear steps and timelines. We route work, track progress, and invoice without leaving Hoop. "

Yousef Al-Mutairi, Operations Lead, Ebhar

Every request arrives with the full story

Owners share what they need through a simple flow that collects photos, marina berth, preferred window, and urgency. The assistant responds instantly: "Here's what we'll check, here's what to prep, here's when we can be there." By the time dispatch looks at the ticket, the essentials are already logged, tagged, and ready for assignment.

If the job is routine maintenance, the system suggests the checklist. If it's an electrical hiccup, it surfaces past fixes and available specialists. No more guessing which email had the right attachment.

Stage	How owners experience it	How Ebhar keeps rhythm
Request	A friendly intake form captures the issue, photos, and preferred marina slot.	Hoop tags the request by system, urgency, and location so dispatch sees what matters first.
Confirmation	Owners receive an immediate plan with prep steps and ETA.	The assistant suggests the ideal crew and shares safety checklists straight from the knowledge base.
On-site	Technicians arrive knowing the vessel's history and the agreed scope.	Mobile workflows log photos, signatures, and parts used without leaving the dock.
Billing	Deposits and final invoices arrive in the same thread with transparent breakdowns.	Finance sees approvals and parts usage instantly, so nothing slips past reconciliation.
Follow-up	Owners receive reminders, seasonal tips, and prompts before the next voyage.	Automated nudges pull from runbooks so every vessel stays on schedule.

Dispatch keeps this flow pinned above the radio console. It's their quick gut-check that each job is on course.

Keeping crews aligned visually

Operators walk through a shared diagram before each shift so intake, routing, service, and billing stay coordinated.

Light and dark mode diagram showing Ebhars custom agent orchestrating intake, routing, service, and billing

The diagram helps partners understand how Hoop routes every job with the right context and approvals.

Routing the right crew without missing a beat

Schedulers match jobs to specialists based on skill, certification, and proximity. Partners receive clear instructions, upload progress photos, and update timelines without juggling extra apps. If something needs escalation, the full trail—notes, approvals, decisions—sits inside the same record so trust never wavers.

Leadership reviews outcomes each Friday. They can see which marinas hit SLAs, which crews shine, and where to double down on training before peak season arrives.