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Win subscribers & meet SLAs
with a utility-ready CRM
Win subscribers & meet SLAs
with a utility-ready CRM
Hoop is the all-in-one customer platform for Energy & Utilities. Acquire and onboard customers, resolve issues quickly, and run billing that just works.
Win subscribers & meet SLAs
with a utility-ready CRM
Win subscribers & meet SLAs
with a utility-ready CRM
Hoop is the all-in-one customer platform for Energy & Utilities. Acquire and onboard customers, resolve issues quickly, and run billing that just works.
Win subscribers & meet SLAs
with a utility-ready CRM
Win subscribers & meet SLAs
with a utility-ready CRM
Hoop is the all-in-one customer platform for Energy & Utilities. Acquire and onboard customers, resolve issues quickly, and run billing that just works.
Coordinate sales, service,
and back-office
Provide care teams and field crews a shared system for cases, appointments, and communications while finance runs accurate invoicing and renewals.
It's Easy
Hoop is easy to set up and use, making it even easier for you to scale. Customize your CRM with intuitive onboarding, get tips for using Hoop right alongside your tools, and let Hoop automate manual tasks.
It's Fast
With Hoop, get up and running quickly so you can start getting results from day one. With powerful tools, automation, and AI built in, you’ll accomplish more in less time — without increasing headcount.
It's All-In-One
With all your software on one platform, you don’t have to stitch together multiple tools to get the job done. And with educational resources and an exclusive founder community, you can grow your business and career, all in one place.
Acquire & onboard
the right customers
Target households and businesses by service area, capture requests, and route calls to fast-moving sales queues.
Ad Management
Connect your Hoop CRM with popular ad platforms and leverage data to maximize campaign impact.
Ad Management
Connect your Hoop CRM with popular ad platforms and leverage data to maximize campaign impact.
Ad Management
Connect your Hoop CRM with popular ad platforms and leverage data to maximize campaign impact.
Landing Pages
Design beautiful landing pages that convert visitors into leads and look great on any device.
Landing Pages
Design beautiful landing pages that convert visitors into leads and look great on any device.
Landing Pages
Design beautiful landing pages that convert visitors into leads and look great on any device.
Forms
Capture higher-quality leads instantly with intelligent forms that adapt to each visitor and feed directly into your unified customer data.
Forms
Capture higher-quality leads instantly with intelligent forms that adapt to each visitor and feed directly into your unified customer data.
Forms
Capture higher-quality leads instantly with intelligent forms that adapt to each visitor and feed directly into your unified customer data.
Call Tracking
Create sophisticated call flows with interactive voice response phone trees, enable team routing and transfers, and deliver seamless phone support at scale.
Call Tracking
Create sophisticated call flows with interactive voice response phone trees, enable team routing and transfers, and deliver seamless phone support at scale.
Call Tracking
Create sophisticated call flows with interactive voice response phone trees, enable team routing and transfers, and deliver seamless phone support at scale.
Inbound Voice AI
AI answers and routes inbound calls 24/7, qualifies leads, books appointments, and logs transcripts so your team never misses an opportunity.
Inbound Voice AI
AI answers and routes inbound calls 24/7, qualifies leads, books appointments, and logs transcripts so your team never misses an opportunity.
Inbound Voice AI
AI answers and routes inbound calls 24/7, qualifies leads, books appointments, and logs transcripts so your team never misses an opportunity.
Lead Scoring
Use AI-driven engagement scoring to identify and prioritize top leads, aiding in closing more deals.
Lead Scoring
Use AI-driven engagement scoring to identify and prioritize top leads, aiding in closing more deals.
Lead Scoring
Use AI-driven engagement scoring to identify and prioritize top leads, aiding in closing more deals.
Resolve issues fast
and coordinate field work
Keep SLAs on track with omnichannel support, automated routing, and integrated field updates—so agents and crews stay in lockstep.
Omnichannel Communication
Meet your customers wherever they are by providing personalized support across every channel.
Omnichannel Communication
Meet your customers wherever they are by providing personalized support across every channel.
Omnichannel Communication
Meet your customers wherever they are by providing personalized support across every channel.
Help Desk and Ticketing
Deliver personalized and omni-channel customer support at scale with an AI-powered help desk and ticketing workspace.
Help Desk and Ticketing
Deliver personalized and omni-channel customer support at scale with an AI-powered help desk and ticketing workspace.
Help Desk and Ticketing
Deliver personalized and omni-channel customer support at scale with an AI-powered help desk and ticketing workspace.
Field Service Management (Integration)
Connect your preferred FSM to CRM—schedules, jobs, parts, invoices, photos, and signatures flow both ways—so dispatch stays in sync and customers get accurate updates, without changing core field apps.
Field Service Management (Integration)
Connect your preferred FSM to CRM—schedules, jobs, parts, invoices, photos, and signatures flow both ways—so dispatch stays in sync and customers get accurate updates, without changing core field apps.
Field Service Management (Integration)
Connect your preferred FSM to CRM—schedules, jobs, parts, invoices, photos, and signatures flow both ways—so dispatch stays in sync and customers get accurate updates, without changing core field apps.
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Field Service Management (Integration)
SLA Management
Keep response times low and customers happy with automated ticket routing.
SLA Management
Keep response times low and customers happy with automated ticket routing.
SLA Management
Keep response times low and customers happy with automated ticket routing.
Knowledge Base
Enable customer self-service and reduce incoming tickets while maintaining 24/7 support availability.
Knowledge Base
Enable customer self-service and reduce incoming tickets while maintaining 24/7 support availability.
Knowledge Base
Enable customer self-service and reduce incoming tickets while maintaining 24/7 support availability.
Service Analytics
Uncover key insights with out-of-the-box reports that help you measure team performance and customer satisfaction in real time.
Service Analytics
Uncover key insights with out-of-the-box reports that help you measure team performance and customer satisfaction in real time.
Service Analytics
Uncover key insights with out-of-the-box reports that help you measure team performance and customer satisfaction in real time.
Bill accurately
and retain subscribers
Automate renewals, prevent failed payments, and give customers a self-service portal for usage, invoices, and alerts.
Subscriptions
Automate subscriptions and recurring payments to boost accuracy and cash flow.
Subscriptions
Automate subscriptions and recurring payments to boost accuracy and cash flow.
Subscriptions
Automate subscriptions and recurring payments to boost accuracy and cash flow.
Invoices
Send and track invoices with automated dunning and reporting.
Invoices
Send and track invoices with automated dunning and reporting.
Invoices
Send and track invoices with automated dunning and reporting.
Payments
Transform your customers' buying experience with natively built CRM-powered payments.
Payments
Transform your customers' buying experience with natively built CRM-powered payments.
Payments
Transform your customers' buying experience with natively built CRM-powered payments.
Dunning & Revenue Recovery
Protect subscription revenue with smart retries, card updater, branded recovery flows, and clear comms—win back failed payments before they turn into churn.
Dunning & Revenue Recovery
Protect subscription revenue with smart retries, card updater, branded recovery flows, and clear comms—win back failed payments before they turn into churn.
Dunning & Revenue Recovery
Protect subscription revenue with smart retries, card updater, branded recovery flows, and clear comms—win back failed payments before they turn into churn.
Customer Portal
Empower customers to get the help they need through a secure customer portal.
Customer Portal
Empower customers to get the help they need through a secure customer portal.
Customer Portal
Empower customers to get the help they need through a secure customer portal.
SMS Marketing
Leverage SMS marketing for direct, timely, and personalized customer engagement.
SMS Marketing
Leverage SMS marketing for direct, timely, and personalized customer engagement.
SMS Marketing
Leverage SMS marketing for direct, timely, and personalized customer engagement.
Have a question for our sales team?
Give us a call and we'll walk you through it.
Discover how BBVA drives trial conversions by 120% with personalization
Banking company BBVA uses personalized outreach to nurture customers through the trial period. The result? Increased conversions and up to 15 hours saved per week.
120%
Increase in conversion rate
"The net promoter score of HoopAI Enterprise was good. This was by far the company-favorite solution."
Abed Malak
Senior Project Manager
Pricing
Below you’ll find pricing for our platform, with emphasis on the Popular features included.
Core
Essential marketing, sales, customer service, content, and operations software
$50
/
month
per seat
- CRM
- Contact Management
- Meeting Scheduler
- Online Form Builder
- Chat Widgets
- CMS tools & Blog Software
- AI Content Writer
- AI Social Caption Generator
- AI-Powered Email
- Business Card Scanner
- App Marketplace
- Automation
- AI Summarization
- AI-Powered Quotes
- Commerce Tools
- Reputation Management
- Social Media Management
Pro
Comprehensive marketing, sales, customer service, content, and operations software
$200
/
month
per seat
- Everything in Core
- Campaigns
- Audience Segments
- Ad Tracking and Management
- Ads Agent
- Content Agent
- Content Remix
- Content Personalization
- Content Repurposing Software
- Chatbot Builder Software
- AI Guided Selling
- CPQ Software
- Call Tracking
- Cloud Storage Integrations
- Business Insights
- Automated Customer Service
- Communities
- Courses & Certificates
- Commerce Reporting Analytics Suite
Core
Essential marketing, sales, customer service, content, and operations software
$50
/
month
per seat
- CRM
- Contact Management
- Meeting Scheduler
- Online Form Builder
- Chat Widgets
- CMS tools & Blog Software
- AI Content Writer
- AI Social Caption Generator
- AI-Powered Email
- Business Card Scanner
- App Marketplace
- Automation
- AI Summarization
- AI-Powered Quotes
- Commerce Tools
- Reputation Management
- Social Media Management
Pro
Comprehensive marketing, sales, customer service, content, and operations software
$200
/
month
per seat
- Everything in Core
- Campaigns
- Audience Segments
- Ad Tracking and Management
- Ads Agent
- Content Agent
- Content Remix
- Content Personalization
- Content Repurposing Software
- Chatbot Builder Software
- AI Guided Selling
- CPQ Software
- Call Tracking
- Cloud Storage Integrations
- Business Insights
- Automated Customer Service
- Communities
- Courses & Certificates
- Commerce Reporting Analytics Suite
Enterprise
Our most powerful marketing, sales, customer service, content, & operations software
$450
/
month
per seat
- Everything in Pro
- ABM Software
- Advanced Marketing Reporting
- Centralized Audit Log
- HIPAA Compliance
- Advanced Routing
- Deal Splits
- Conversational Intelligence
- Conditional SLAs
- Predictive Lead Scoring
- Custom Goals
- Journey Report
- Journey Automation
- Multi-Touch Revenue Attribution
- Lookalike Lists
- Interactive Voice Response
- Event Visualizer
- Content Sync
- Sensitive Data Protection
- Cloud Data Integrations
- Organize Teams
- Custom Objects
- Role-Based Permissions
- Multi-Account Management
It's already easy to use. But we’re still here for you.
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24/7 Support
Our award-winning support team is available 24/7 to answer technical questions. Core customers get email and live chat support.
Onboarding
Get started fast with intuitive onboarding that guides you step by step and offers tailored templates to customize your CRM for your industry.
Education
From blog posts to online courses and certifications at HoopAI Academy, you’ll find everything you need to master the software and industry best practices as you grow.
Voted # 1 in 14 reports
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900+ app integrations
Frequently asked questions
Grow your business better
Get started with the all-in-one platform that’s easy to use and fast to drive results.