Order Management

Every order, every exception—under control

Every order, every exception—under control

Get a clear view from checkout to doorstep. Automate edge cases, connect your carriers, and let customers self-serve returns without support bottlenecks.

A clean dashboard showing all orders, with a clear pipeline for tracking exceptions and a simple form for customer self-service returns.

Order Management

Every order, every exception—under control

Every order, every exception—under control

Get a clear view from checkout to doorstep. Automate edge cases, connect your carriers, and let customers self-serve returns without support bottlenecks.

Order Management

Every order, every exception—under control

Every order, every exception—under control

Get a clear view from checkout to doorstep. Automate edge cases, connect your carriers, and let customers self-serve returns without support bottlenecks.

Handle complexity with confidence

From pre-orders to partial shipments, you’ll orchestrate the life cycle with SLAs and alerts that keep ops predictable and customers happy.

Warehouse & fulfillment workflows

Pick/pack/ship stages with scan validation and packing slips.
Carrier selection rules by zone, cost, and promise dates.
Batching, cutoffs, and weekend schedules per node.

A clean dashboard showing order status, exceptions, and a self-service returns portal, visualizing complete control from checkout to delivery.

Customer communications

Transparent status

Branded emails, SMS, and portal events (confirmed, packed, shipped, out for delivery, delivered).

Self-serve exchanges

Guide exchanges and size swaps while protecting margin with rule-based eligibility.

All comms tie back to the order for a durable timeline.

A mobile screen showing an order status timeline with branded delivery updates and a simple exchange form.

Risk & fraud

Velocity and risk scoring with secondary review queues.
Hold and release workflows for mismatched address or AVS/CVV failures.
Dispute tracking with evidence packages.

A dashboard showing risk scoring, review queues, and dispute tracking with evidence packages, emphasizing fraud prevention.

Analytics & SLAs

On-time %, cancel/return rates, and promise accuracy by node and carrier so you can renegotiate rates and staff intelligently.

A dashboard displaying on-time %, cancel/return rates, and promise accuracy by node and carrier, with options to adjust rates and staffing.

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Frequently asked questions

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