How does the Agency Console differ from a standard Hoop admin view?
The Agency Console is built specifically for multi-tenant management, a capability not found in a single-tenant admin view. This console provides cross-account visibility, which is essential for agencies and consultants managing numerous clients.
Key differences include templating capabilities, asset previews, and advanced governance controls. This allows your team to standardize service delivery across a portfolio of client accounts efficiently and maintain tight audit trails, ensuring consistent, high-quality outcomes for every client on the Hoop platform.
What are the primary benefits of using the Agency Console for agencies?
The main benefits center on achieving operational velocity and standardizing delivery at scale. The console replaces fragmented systems, allowing for instant client switching and centralized control. This dramatically compresses delivery time and speeds up client onboarding.
The console enables your agency to operate faster through features like:
- One-click client switching with global search and keyboard shortcuts.
- Bulk rollout of templates and workflows with versioning and rollback controls.
- Cross-account notifications for tasks and renewal alerts to ensure no client is missed.
These features help your team maintain velocity and deliver measurable results consistently.
Can client and staff access be tightly controlled using the Agency Console?
Yes, security and governance are core to the Agency Console design. You can enforce least-privilege roles, data partitions, and regional boundaries to satisfy enterprise client expectations. Every change is traceable to a human user or an automation via immutable admin audit logs and API access histories.
Staff access can be granularly controlled:
- Assign users to client groups with scoped permissions.
- Utilize time-boxed access controls for temporary staff or projects.
- Implement automatic offboarding when contracts end to maintain security.
The platform supports requiring MFA and SSO for robust access management.
What pricing plans are available for the Agency Console feature?
The Agency Console is available across three distinct pricing tiers designed to accommodate different levels of agency scale and client volume. These tiers ensure that agencies can find a plan that fits their operational needs and budget while leveraging the full power of the Hoop platform.
The available pricing plans are:
- Core
- Pro
- Enterprise
Each plan includes usage and outcome rollups, which are vital for streamlining renewals, conducting margin analysis, and planning cross-sell strategies across your entire book of business.
How does the console help automate routine work across multiple clients?
The Agency Console automates critical, routine tasks to free up your team for higher-value strategic work. This allows agencies to scale their service offering without linearly increasing headcount, leveraging automation to maintain service excellence across all accounts.
Routine work automation includes:
- Scheduled health checks for issues like broken pages or unsub spikes, with suggested fixes.
- Client scorecards that combine inputs from ads, email, and CRM, significantly simplifying Quarter Business Reviews (QBRs).
- Webhooks and workflow steps that can automatically open tickets, send notifications to Slack, or post updates to a shared client portal.
How do templating and asset rollbacks ensure deploy safety at scale?
The Agency Console provides versioned assets and robust controls to ensure safe templating and deployment across dozens of client accounts simultaneously. This is crucial for maintaining service quality and minimizing errors when rolling out standardized campaigns or workflows.
Deployment safety features include:
- Versioned assets for all campaigns, pages, and automations.
- Preflight checks to catch errors before deployment.
- Dependency warnings to alert you to potential conflicts.
- One-click rollbacks for quick and safe recovery from deployment issues.
These guardrails allow for scheduled publishing and consistent delivery across selected client groups.