Marketing
Contacts

Manage your all of your contacts at scale

Multi-channel customer journeys that reach prospects at critical moments, adapt to behavior in real-time.

Marketing
Contacts

Manage your all of your contacts at scale

Multi-channel customer journeys that reach prospects at critical moments, adapt to behavior in real-time.

Marketing
Contacts

Manage your all of your contacts at scale

Multi-channel customer journeys that reach prospects at critical moments, adapt to behavior in real-time.
Table of contents

What this service delivers

From channels to knowledge and SLAs, we translate your processes into a reliable service hub on Hoop.

Outcomes you can measure

  • Faster time to first response
  • Higher resolution rates
  • Self serve deflection via knowledge
  • Team productivity and CSAT

Deliverables included

  • Email, chat, and web intake
  • Ticket pipeline and automation
  • Templates and standardized responses
  • Knowledge base structure
  • Dashboards and team reports

What's not included

  • 24x7 managed support
  • Third party license fees

Plans

  • Professional
  • Enterprise

Frequently Asked Questions

Who is this for?

Support and success teams launching Hoop or maturing operations.

How do we measure success?

Response, resolution, and CSAT trends by queue.

Frequently asked questions

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